Question about Office Depot Ativa DQ60M Shredder

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My ativa AT-14X is biteing rather than shredding ,what is the matter ?

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Ativa shredder X1800 - shredder does not respond. green light present. Reverse works fine. I killed it with too much shredded paper.


Unplug it. Lift the shredder unit off the catch-bucket. Remove any paper caught in the blades. You may need needle-nose pliers to pull jammed paper out from between the cutters.

Aug 22, 2016 | Office Depot Ativa X1800 Shredder

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Jammed shredder


If your Ativa shredder has a bin, you can gain access to the shredding mechanism by removing the bin and turning the shredder upside down. With power disconnected, be prepared to spend considerable time picking out bits and pieces of material. Tweezers and a utility knife are useful tools. Eventually your shredder will be back in working order.

Feb 28, 2014 | Ativa MDM6000 6-Sheet Micro-Cut Shredder

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I have an Ativa 1850. When putting papers in to shred the papers move to the right side and bunches up the paper. The shredder now doesn't want to work properly. No papers will go through to be...


You probably need to get some shredder oil and lubricate the cutter heads. see: http://www.walmart.com/ip/Fellowes-Powershred-Shredder-Lubricant-Oil/8207323

Apr 19, 2011 | Office Depot Ativa 1850 (MicroCut)...

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I have a Ativa DQ60M Paper Shredder and it is very clogged with paper and it looks like some of the blades are slightly bent. Can it be sent in for repair or warranty?


Take away info: 3-year warranty on cutter.

Office Depot item #405935: Ativa DQ83M Diamond-Cut Shredder (mine show model ...Mn. It has a 1-year warranty for product, BUT ALSO a 3-year warranty for the "cutting cylinders". Call 1-877-777-HELP; www.ativaproducts.com .
I called 12-29-2010. Rep had difficulty finding product, put me on hold, found it. Said prod only has 1-yr w (per Office Depot online, this is all that is given as to info); but I said, no, 3-yr on cutter. I held again, rep researched and agreed. I took a case number and tried rep's troubleshooting suggestion: I put 3-in-1 oil (veg oil suggested by rep too) on the jammed shredded paper (machine still would go in reverse BTW); I let it soak 5 mins, removed paper, tried shredding, and paper jammed again. No replacement parts are avl. I called again, gave case number. Rep suggested I oil the cutter now that paper was removed. I said cutters are oiled from removing paper. I was put on hold, only a short while.

Good outcome thus far: I was given fax number and instructions to receive gift card in 6-8 weeks upon their receipt of my fax (to 1-888-561-0785) of case number, name (first and last), mailing address, and copy of the receipt.

What I learned: Do the maintenance oiling monthly or more if needed! Try to buy a shredder that is beyond my shred needs, e.g., a 10-sheet cutter but use it only up to 8 pages. Try to buy a shredder that has replacement parts.

The price of the Ativa in 2008 was $40 ($30 instant savings taken at the register), and it didn't get daily or regular use.

Good product support on this Ativa product. Glad I saved my manual and receipt!!

Dec 22, 2010 | Office Depot Ativa DQ60M Shredder

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I just need to know how to oil the Ativa AT1250 shredder. We no longer have the manual. Is there a specic "well" to place the oil into or is it just spread across the blades.


Just use regular "shredder oil", if you hav'nt put any oil on in some time pour it directly onto the blades....once in a while put the oil onto a sheet of paper you are going to shred and shred the paper with the oil on it.

Nov 15, 2010 | Office Depot Ativa 1250 (MicroCut)...

1 Answer

Ativa X1000 paper shredder that doesn't turn on


took the shredder section apart, cleaned out the gears of paper and a broken mount (plastic piece), and hand turned the electric motor to free it up. After assembly, the ready light works and so does the FWD/REV directions for shredding.

Nov 10, 2009 | Office Depot Ativa DQ60M Shredder

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