Question about HP PhotoSmart 7760 InkJet Printer

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Cable for print cradle removed accidentally

The thin flexible cable that connects the printer cradle to the printer was pulled off completely by one of my kids. i chatted online with an HP tech, but because the warranty expired, they refused to help. This should be a simple problem to fix, so don't want to haul it in to a repair shop. Can anyone help?

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If it doesn't plug back in easily, the printer is uneconomical to have repaired.

Posted on Jan 25, 2009


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My printer keeps saying print cartridge cradle is stuck clear jam then press ok, but there is no paper jam

Because it's NOT a paper jam, but a cartridge cradle jam, I suppose it's an ink jet printer??? if so, check for debrie arround the cradle shaft that could prevent the printing cradle to move from left to wright... you could also lubricate the shaft by rubbing a little bit of grease on it with the tip of your finger (verry thin layer), as ink sometimes gets on it and tends to become sticky with time...

Aug 10, 2011 | HP Office Equipment & Supplies

1 Answer

How do you change the print cartridge?



To replace a print cartridge:

> Press the power button to turn on the printer, then open the top cover
> Open the cradle latch
> Slide the print cartridge out of the print cartridge cradle and discard it.
> Unwrap the replacement print cartridge, then pull the pink tab to remove the plastic tape
> Slide the print cartridge firmly into the cradle
> Pull the cradle latch forward, then press it down to tuck the tabs into place to close the cradle latch.
> Verify the that plain paper is loaded in the In tray, then close the top cover. The printer will automatically print a calibration page.

Please also browse above link for further details on your manual.

Thank you.

Aug 04, 2010 | HP DeskJet 5550 InkJet Printer

1 Answer

HP deskjet printer

If it is a long short thin piece of plastic that looks to have many vertical black strips on it it is the encoder strip for the print cartridge carriage to know it's position on the page and is easily replaced with the casing removed from the printer. It hooks in on either side of the chassis, spring on one end, and feeds through the back of the carriage.

If it looks more like computer cable style component, hopefully it's just been unplugged. This too will likely require casing removal to find it's home.

That is a nice sturdy printer, hopefully you get it figured out.

Apr 02, 2010 | HP DeskJet 940c InkJet Printer

2 Answers

Left ligh keep flashing. after installing new ink.

  • Make sure cartridge is placed in properly,
  • Re seat the cartridge and check.
  • It should work
Please rate my response!!

Jan 29, 2010 | HP DeskJet 940c InkJet Printer

1 Answer

Printer cartridge is stalled

While printing from an HP Photosmart printer, the printer screen displays Print cartridge cradle is stuck / clear jam and then press OK . The printer may also make grinding sounds. This can occur after a paper jam when another printer part blocks the cradle. Solution Follow these instructions to adjust the clutch on the printer.
  1. Disconnect the USB cable.
  2. Press the printer power button to turn off the printer.
  3. Disconnect the power cord from the back of the printer.
  4. Open the top cover of the printer.
  5. Remove the print cartridges from the printer.
  6. Slide the cradle to the right side of the printer.
  7. Locate the clutch on the left side of the printer.
    NOTE: The clutch is a flat, white, plastic component that rests just above the white roller gear wheel. In the HP Photosmart P1000 and P1100 printers, the clutch is black metal. Figure 1: Printer clutch c00020494.jpg
  8. Remove the rear access door from the back of the printer.
  9. Press the clutch firmly towards the back of the printer, while rolling the wheels in the back of the printer upward two full rotations.
  10. Release the clutch and roll the wheels up two more rotations.
  11. Reinstall the rear access door.
  12. Reinstall the print cartridges and secure the latches in place.
  13. Close the top cover and reconnect the power cord.
  14. Turn on the printer.
  15. Print a test page.
Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

May 09, 2009 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

Dell All in One A920

If your printer has not printed since you changed the cartridge, you either have a bad cartridge, or have not positioned it correctly in its' cradle, or your cable to the cartridges is not aligned/connected properly. Gently push the cartridges cradle to the center (with the unit powered off), and check the cable connection, and the cartridges alignment in the cradle. If all these are correct, try returning the cartridge and replace with a new one (different batch number would also be a good idea).

Jan 26, 2009 | Dell 922 All-In-One InkJet Printer

1 Answer

IDE ribbon pulled out!

The "IDE" cable you refer to is the "Flat Flexible Cable" or FFC in Epson parlance. It connects to the Main Board. To remove the top cover, apart from the obvious fixings at the back, you need to release the two hidden hooks at the front of the cover. For this you will need a strong thin strip of metal - an old fashioned ladies nail file is ideal, or a very thin screwdriver might do; it also takes a bit of a knack to do this, so be patient. You will need to lay the printer on its back, but note that in this position, waste ink can spill out of it. Make sure you lay it on a good thick layer of newspaper. Underneath at the front near each corner you will see a narrow slot.
Insert the metal strip in one, at an angle such that you touch the front wall of the case. Slide the tip of the strip up the case wall until you feel an obstruction - this is the hook. GENTLY prise the hook away from the wall and the case will open a bit; do not use too much force or you will break the hook - it is only thin plastic.
Repeat the process the other side. Complete the case removal by GENTLY pushing in the hooks at the back. When you replug the FFC into the main board, make sure you thread it correctly around the guide posts, so that it can move backwards and forwards correctly when the print head is moving. Test the printer before you put the top case back on. You may feel it would be sensible to purchase a Service Manual before you tackle this task - they
are pretty cheap.

Oct 17, 2008 | Epson Stylus C48 InkJet Printer

1 Answer

My Heward Packard desktop 932C will not connect to my Dell laptop

what kind of connectivity you are trying to connect, most connectors comes as a USB cables, this comes as a easy connector that should be no problem at all, pls follow this info...
This document describes the hardware setup for a new printer. Unpack the printer
  1. Unpack the printer and its peripherals from the box. c00107974.gif
  2. Turn the knob on the rear access door of the printer counter-clockwise.
  3. Remove the door. c00107975.gif
  4. Push the module back into the printer until it snaps firmly into place. (Do not press the buttons on the ends of the module while replacing it.) c00107976.gif
Insert paper
  1. Slide the paper adjuster out as far as it will go.
  2. Flip up the OUT tray so that you can see the IN tray more easily. c00107977.gif
  3. Place up to 100 sheets of printer paper face down in the IN tray.
  4. Slide the paper adjusters to fit snugly against the edges of the paper.
  5. Lower the OUT tray. c00107978.gif
Turn on the power
  1. Locate the power module for the printer.
  2. Insert the rectangular end of the power supply cord into the power outlet on the back of the printer.
  3. Insert the two-prong end of the cord into an electrical outlet. c00107979.gif
  4. Press the POWER button to turn on the printer. c00107980.gif
Insert cartridges
  1. Open the top cover of the printer. When you open the cover of the printer, the RESUME button will flash until you close the cover. The printer part that will hold the cartridges (called the cartridge cradle) moves to the center of the printer.
  2. Remove the ink cartridges from the box.
  3. Remove the tape from the cartridges. c00107981.gif CAUTION: Do not touch the copper contacts (on the back of the cartridges) or the ink nozzles (on the bottom of the cartridges).
  4. Lift the cradle latches inside the printer.
  5. Hold the black ink cartridge vertical, with the copper electrical contacts toward the rear of the printer.
  6. Push the black ink cartridge firmly down into the cradle on the right. c00107982.gif
  7. Hold the color ink cartridge vertical, with the copper electrical contacts toward the rear of the printer.
  8. Push the color ink cartridge firmly down into the cradle on the left.
  9. Close both latches. When you push down the latches, you will hear a click and feel resistance.
  10. Close the lid of the printer. You will hear the sound of the cartridge cradles as they move to the right side of the printer.
Attach the printer Attach the printer to the computer with a parallel cable or a USB cable. Print a test page Turn the printer on and press the RESUME button to print a test page.
  1. If the RESUME light continues to flash, press it again.
  2. If the printer cable is firmly attached to the printer, then check to be sure that the printer cartridges are seated securely in their cradles.
  3. If the printer cartridges are seated firmly in their cradles, then check for any tape or packing material that you may have left inside the printer or on the cartridges.
  4. If you press the RESUME button for too long, you may print several test pages unnecessarily.
check it out.... goodluck

Jul 27, 2008 | Office Equipment & Supplies

2 Answers

Message unable to print 50

The paper jam you had probably lifted the long, thin, plastic encoder strip in the pathway out of its slot, giving the false indication of a paper jam. In order to put it back in its place, please carry out the following steps:
Before you proceed you can actually see if you have this fault before completely disassembling your printer
1) Disengage the blue “hood” catch and let the scanner assembly open completely
Get a torch and look into the long opening the print head travels up & down.  You will see a hard metal edge all along the length of this hole and if you look further back you will see a thin plastic length which the head also travels along. What can happen is this gets twisted at the print head end, basically dislodged from the print head.  You should be able to see this. And this is what you are trying to fix
2) Lift the cover and remove the two plastic panels covering wires. (one left and one right)
 Mark down the position of cables, then remove them, and remove the now-freed top scanner section entirely.  They plugs are almost coded – all the blue wires go in the blue plug. All the red wires go in the red plug and the two white plugs are 3 and 4 pins so only have one home. You will also have to unscrew the earth wire
3)  remove the three screws holding the control panel down and remove the control panel. There are three cables attached to the control panel but there positions are obvious.
4) Remove the phone then the phone cradle – there is a wee lever at the bottom and then the cradle slides backwards
5) Remove the screws from the top plastic shell. There's two in the back and four in the front. There's also two plastic tabs in the front that must be bent aside before you can remove the top shell.
Note – if you are careful (I was not) you can manipulate the cmos battery so it stays plugged in and you do not loose your settings.  Else unplug it.  There is also a red and black cable you need to unplug to remove the tray. Its position is obvious as well.
6) Gently put the encoder strip back in its plastic guide, and check if you are able to get your printer to work all right thereafter.
If you are not comfortable carrying out the steps, I would strongly suggest you to have it repaired by your local Brother service center, without causing further complications.

May 11, 2008 | Brother MultiFunction Center MFC-440CN...

2 Answers

CANON BJC-85 Won't print black...

Turn on printer, press cartridge button, remove cartridge. On left side of remaining cradle, unsnap the cradle, lift up and remove. Take the cradle to your sink, wet a paper towel, and GENTLY wipe the long print head with the wet paper towel. Then run a small stream of clear cool water through the cradle, from the round pad that your cartridge rests on, until the pad looks ink-free. Dry everything with tissues and a hair dryer set on low, replace cradle in printer, replace cartridge, turn on printer, press Resume until it beeps three times, which runs the deep cleaning program, and after the procedure is finished, your printer will print as new.

Apr 14, 2007 | Canon BJC-85 InkJet Printer

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