Question about Office Equipment & Supplies
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Posted on Jan 02, 2017
The print head is clogged.Try unclogging manually.Open the cover and first remove the ink cartridges.Then open the holder and remove the print head.Run hot tap water and put the print head with the nozzles up to stream water.Hold that 5 mins then turn the print head around
with the nozzles down.Hold that for every color of 5 mins.Then put the print head in hot water with the nozzles down.Left it water about 15 mins and then you must very nice to dry.When the print head dry put it in printer and start cleaning.If this not help you need to replace the print head.It's part number is QY6-0049.
Posted on Nov 12, 2009
They are normally quite hard to get to you might have to disassemble most of the printer. Also if you do this it might be a good idea to replace the ink soakup pads with new ones if they are too saturated.
Posted on Dec 14, 2009
Testimonial: "The response was very fast, clear and reassuring. I do think my printer still requires professional attention"
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