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Hp xw9400 Invalid electronic serial number

After swapping the motherbord, I am getting the error Invalid electronic serial number. I need to set up UUID in BIOS.

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Posted on Jan 02, 2017

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joecoolvette
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SOURCE: HOW CAN FIX INVALID ELECTRONIC SERIAL NUMBER

In otherwords you are seeing the Activation screen?
No problem!

Primer:
When Windows is installed on a computer, is assigns hash values to certain major hardware components.

Examples such as;
1 Processor
2) Ram Memory

3) Motherboard, (To be more specific; Motherboard chipset, and BIOS program, and version)

4) Harddrive
5) Graphics chipset

Change any two of these hardware components, and Windows will 'think' it is being stolen.

(Windows: "Hey, this isn't the same computer I was put on originally!")

[Microsoft user's license states One GENUINE copy of Windows per ONE computer.

Microsoft makes one Master disk of the Operating System. From it all GENUINE copies are made, and sold ]

Primer over.

When the activation screen comes up, click on - Call Microsoft
I feel it is better to speak to a real person in case there are problems.

Before calling, have the Serial Number of the computer written down, to give to the nice representative on the phone.

This is in a white Service Tag, on the back of the computer, or up on the side of the computer tower.
S/N = Serial Number

After you click on Call Microsoft, the screen in front of you will have a series of blocks.

The top blocks (6) have number/letters in them.
The bottom (6) blocks do not.

The representative will ask you what you wish to do.

ACTIVATE

You then read off the number/letters in the first box, to the representative. Speak CLEARLY, and make sure the representative understands each letter/number.

Go to the second box. Do the same. Do this for all of the boxes.

When finished the representative will state to wait one minute.
(More like; Hold On)

The rep will come back, and state letter/numbers to you.
Put your mouse cursor in the first empty box. Left-click once.

Type the letter/numbers you are given.
Make SURE you understand the representative! IF NOT, ask the rep politely to repeat.

After you have filled the first box, the cursor will automatically jump over to the second box.
Type the letter/numbers in.

Same thing for the 3rd through 6th box.

When finished go back through all the boxes, and repeat back to the rep the letter/numbers. Make SURE they are CORRECT!

When you are finished with the last box, there is a period of silence.
You are supposed to know that you have to click on ACTIVATE, at the bottom.

Click on Activate.

That's it! Say goodbye to the nice representative. Your genuine copy of Windows is now Activated again!

{By the way. You have a new Windows Product key now.
The one in the holographic sticker on the computer is no good now }

Regards,
joecoolvette

Posted on Apr 30, 2012

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Typically the serial number is located on the back of the CD or DVD case, on the lower left hand section. In cases where the game was bundled by Gateway or purchased through Scholastic, the serial number may be found in one of three other locations:
The inside of the case
The back of the manual
On a separate piece of cardboard or paper
If your serial number is not printed in any of these locations, you may request a new serial number.

The following information applies to the North America territories only.
Misprinted or Invalid Serial/Registration Code Replacement:
If you meet one of the following criteria, and you are within the 90 day warranty period, you can send a request to Electronic Arts for a replacement serial/registration number.
  • Conditions
  • The serial/registration number is illegible or missing characters.
  • The serial/registration number is not printed on the lower left portion on the back of the jewel case, inside the jewel case, or on the back of the manual.
  • A Technical Support Representative deems the serial/registration number provided with the game as invalid.
When sending a request for a replacement serial/registration number, please include the following:
  • Items & Information to Send
  • The original insert from the back of the jewel case displaying the invalid or misprinted number, or the manual displaying the invalid or misprinted number.
  • Explanation of the situation
  • First and Last Name
  • Return Address
  • Email Address
  • Phone Number
Send To:
Electronic Arts Warranty Department
9001 N I-35 Suite 110
Austin, TX 78753

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