Question about Sony STR-DA2000ES Receiver

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Protection code 11

I was installing new speakers to my receiver and protection code 11 has come up so I have taken all the speaker wires off turned on the receiver and protection code 11 has come up again and then it turns it self off.

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Did you have the unit on while replacing the speakers?

Posted on Jul 15, 2007

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Here is the link to the user manual if you need it; http://esupport.sony.com/US/perl/model-documents.pl?mdl=STRDA2000ES®ion_id=1 Check page 54 for details of the error message - it should disappear if the speakers are connected properly and the unit is switched off and on. Check page 17 for speaker connection details, and ensure they are all correct. Check page 19 for details of the factory reset/memory clearing. Hopefully this will clear the error code and let you set the unit up. Hope this helps, please ask again if no luck :)

Posted on Jul 14, 2007

  • Nigel Ridehalgh
    Nigel Ridehalgh Jul 15, 2007

    exactly the same after a reset?

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Please advise if I can fix myself ? or do I need to take some where and if yes where and who can I trust


Can you please tell me exactly how you have the receiver wired. What I need is, for example, the left front speaker is wired to what? Do you have more than one speaker wired to to the same speaker terminal? For more information, or if you would like to inquire about having your Sony repaired, please visit my website at audioserviceclinic.com. By the way, I was a Sony Factory Authorized Service Center for over 30 years. Thank you.

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The most common problem found on FixYa for Audio Video Receiver's is:

My receiver say's "Protect" or turns on then off. What's wrong? Seven times out of ten it is a shorted speaker or speaker wire. To determine your exact problem, the first step is to disconnect all speaker wires "at your receiver" Next: Turn the receiver back on. If your receiver still says "protect" or turns off, it needs to be serviced. If your receiver stays on; reconnect your speakers one at a time and power back up after each speaker. You may find that after reconnecting all speaker wires it works! Most commonly the small braids of wire from the + to the - have touched and have caused the problem. In some instances, you noticed the problem only when turning the volume up. either way, make sure the exposed wires to your receiver are no longer than 1/2" long and are completely under the screw down terminal or slide in. When you've found the wire or speaker with the problem, your receiver will go back into "protect" At this point, disconnect the wire from the speaker at the speaker that may be causing the problem then test again.* Note* Make sure speaker wires do Not touch each other as this Will cause a short! If you turn the receiver back on and it stays on, you now know the problem is in your speaker itself. To test your speaker, you will need a multimeter. Set it to ohms resistance and touch the speaker terminals, if there is a short internally the meter will read "1......" If it's an analog meter, it will peg to the right. There's your problem. Now, within any speaker there are quite a few possibilities as to what could be causing the problem. Most common is a blown coil and the speaker needs to be replaced. Some speakers have internal crossovers (usually floor standing speakers) and may have a shorted or burnt board (usually very visible brown burn marks on the board) and can possibly be repaired if your handy with a soldering iron. Now, if you disconnect the speaker wire at the speaker and it still says "protect" Check your wire for the obvious cut or nail thru the wire if possible. If your system has wiring that runs behind walls, you may need to use your meter again. Disconnect the wire at both ends, keep the ends separated, put your meter on ohms resistance and touch probes to the + and - wires at one side. If the meter pegs to the right or reads "1...." the wire is shorted and needs to be replaced or repaired at the short. Hope this helps.

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The most common problem found on FixYa for Audio Video2_bing.gif Receiver's is:

My receiver say's "Protect" or turns on then off. What's wrong? Seven times out of ten it is a shorted speaker or speaker wire. To determine your exact problem, the first step is to disconnect all speaker wires "at your receiver" Next: Turn the receiver back on. If your receiver still says "protect" or turns off, it needs to be serviced. If your receiver stays on; reconnect your speakers one at a time and power back up after each speaker. You may find that after reconnecting all speaker wires it works! Most commonly the small braids of wire from the + to the - have touched and have caused the problem. In some instances, you noticed the problem only when turning the volume up. either way, make sure the exposed wires to your receiver are no longer than 1/2" long and are completely under the screw down terminal or slide in. When you've found the wire or speaker with the problem, your receiver will go back into "protect" At this point, disconnect the wire from the speaker at the speaker that may be causing the problem then test again.* Note* Make sure speaker wires do Not touch each other as this Will cause a short! If you turn the receiver back on and it stays on, you now know the problem is in your speaker itself. To test your speaker, you will need a multimeter. Set it to ohms resistance and touch the speaker terminals, if there is a short internally the meter will read "1......" If it's an analog meter, it will peg to the right. There's your problem. Now, within any speaker there are quite a few possibilities as to what could be causing the problem. Most common is a blown coil and the speaker needs to be replaced. Some speakers have internal crossovers (usually floor standing speakers) and may have a shorted or burnt board (usually very visible brown burn marks on the board) and can possibly be repaired if your handy with a soldering iron. Now, if you disconnect the speaker wire at the speaker and it still says "protect" Check your wire for the obvious cut or nail thru the wire if possible. If your system has wiring that runs behind walls, you may need to use your meter again. Disconnect the wire at both ends, keep the ends separated, put your meter on ohms resistance and touch probes to the + and - wires at one side. If the meter pegs to the right or reads "1...." the wire is shorted and needs to be replaced or repaired at the short. Hope this helps.

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The most common problem found on FixYa for Audio Video2_bing.gif Receiver's is:

My receiver say's "Protect" or turns on then off. What's wrong? Seven times out of ten it is a shorted speaker or speaker wire. To determine your exact problem, the first step is to disconnect all speaker wires "at your receiver" Next: Turn the receiver back on. If your receiver still says "protect" or turns off, it needs to be serviced. If your receiver stays on; reconnect your speakers one at a time and power back up after each speaker. You may find that after reconnecting all speaker wires it works! Most commonly the small braids of wire from the + to the - have touched and have caused the problem. In some instances, you noticed the problem only when turning the volume up. either way, make sure the exposed wires to your receiver are no longer than 1/2" long and are completely under the screw down terminal or slide in. When you've found the wire or speaker with the problem, your receiver will go back into "protect" At this point, disconnect the wire from the speaker at the speaker that may be causing the problem then test again.* Note* Make sure speaker wires do Not touch each other as this Will cause a short! If you turn the receiver back on and it stays on, you now know the problem is in your speaker itself. To test your speaker, you will need a multimeter. Set it to ohms resistance and touch the speaker terminals, if there is a short internally the meter will read "1......" If it's an analog meter, it will peg to the right. There's your problem. Now, within any speaker there are quite a few possibilities as to what could be causing the problem. Most common is a blown coil and the speaker needs to be replaced. Some speakers have internal crossovers (usually floor standing speakers) and may have a shorted or burnt board (usually very visible brown burn marks on the board) and can possibly be repaired if your handy with a soldering iron. Now, if you disconnect the speaker wire at the speaker and it still says "protect" Check your wire for the obvious cut or nail thru the wire if possible. If your system has wiring that runs behind walls, you may need to use your meter again. Disconnect the wire at both ends, keep the ends separated, put your meter on ohms resistance and touch probes to the + and - wires at one side. If the meter pegs to the right or reads "1...." the wire is shorted and needs to be replaced or repaired at the short. Hope this helps.

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My denon avr1200 receiver once it is turned on goes into Protection mode. How do you reset or make work?


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MySony str-da5000es is showing error code 11 and shut off by itself after few seconds.check and disconnect all speakers, unplugged power from wall and still showing error 11. am missing something in here...


error code 11 (protector) - According to the manual, 11/PROTECTOR means, "Irregular current is output from the speakers. Turn of the receiver, check the speaker connection and turn on the power again." Most likely, a strand of speaker wire is shorted to the chassis at one of the speaker terminals.
Hope this helps !

Jun 17, 2009 | Sony STR-DA5000ES Receiver

2 Answers

It is flashing the word protect on the screen


You have a shorted speaker wire or a blown speaker. The unit is protecting itself from damage. Did you install it? if so, pull the deck and check your connections. If they all seem fine, disconnect one speaker at a time, and turn on the radio. Make sure the radio speaker wires are taped so they don't short and cause more damage. Test each speaker wire until you find which one is causing the problem. Now re-connect all the other speakers and test. Next, disconnect the speaker wire right at the speaker that's giving you a problem, tape it off, then re connect it to the receiver. now test again. If all is ok, you have a bad speaker, if not run a test wire from the radio to the possible bad speaker and test again. If the speaker plays, you know what the problem is, replace the bad wire. Most often it's a door speaker wire or a wire got pinched during installation and took a while to short. Hope this helps

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1 Answer

No volume


Protect is on because one of your speaker's or wires is shorted out. It comes on to protect the amp from frying, check ALL of your wiring and speakers for shorts to ground, NONE of the speaker wires should go to chassis ground only the stereos negative (-) speaker termina.l
Checking your speaker is easy, take a (D) cell battery and a couple of wires and connect the wires to the speaker, you should hear a click if the speaker is working properly. Good Luck
Leadispenser

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1 Answer

Protection code 11


The very FIRST thing to check is to make certain ALL of your speakers have an IMPEDENCE of 8 OHMS. Virtually all speakers of even modest quality will include this specification on a label on the back of the speaker. You CANNOT run more than (2) TWO speakers with 4 OHMs impedence on ANY amplifier (technical discussion too long!) [NOTE: Some Sony equipment have internal overload protection systems to prevent permanent damage. However, you cannot re-set these systems yourself. Your dealer or authorized HK service center must do this.] But, before you take the unit in for service, there is one more "test": check for shorted and/or mis-connected/disconnected speaker cables/wires. Visually inspect connections at the receiver and speakers first. You might find something obvious! If everything looks okay, then disconnect ALL of the speakers; and reconnect and test them one at a time (at relatively low volume.) For example, reconnect the left front speaker, test the system; THEN add the right front, test the system,and so on, ADDING one more speaker each time - FIRST MAKING SURE EACH OF THEM HAS AN IMPEDENCE OF AT LEAST 8 OHMS! IF there is a short (or bad speaker) this will help isolate it. Hopefully one of these "fixes" will work for you. GOOD LUCK!

Jul 14, 2007 | Sony STR-DA2000ES Receiver

1 Answer

Reciever turning off.


You have a short in the speaker wiring. Simply put, the pos and neg (red/black ends) of your speaker wire are most likely touching somewhere. The receiver has a short protection circuit that keeps you from blowing the receiver or your speakers. Either try re-cutting the ends of the speaker wire, or if that doesn't remedy the issue, buy new speaker wire.

Jun 18, 2007 | Onkyo TX-SR601 Receiver

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