Question about Samsung HT-Z310T Theater System

6 Answers

Samsung HT-Z310 tries to load disc, but never does

I put a dvd in tray and the unit continues to read "loading". The player never loads the disc. I have tried the reset option, but it does not work.

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  • pachecorigo Jan 29, 2009

    I have the same problem. I called samsung and they told me to try and clean the lens with a typical lens cleaner sold in stores. I still haven't tryed it but I think if it was the lens, it would say disc error. When i get close the player, it sounds like it spins the disc, and then stops. It does this over and over.

    Here is my emaill pachecorigo@aol.com

    keep me posted plz. I would try the lens cleaner and let you know.

  • klasern Feb 01, 2009

    I belive the same thing happened to me when I inserted a dirty disc, only i found that out after it wouldn't play... Now it never reads DVD or CD, it starts to spin, but stops again. Over and over again. I bought it barely a week ago, so I am turning it back in to get it either fixed or replaced by the store.

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I've had a similar problem where the disc continues spinning in the "loading" mode and then finally goes to "disc error." So, I opened the cover of the player, and noticed that the disc was not spinning as fast as I expected, and there was an extra unpleasant sound when the disc was spinning. Thus, I suspected there was an issue in the drive motor system: either the motor drive board, the motor itself, or the contact to the disc. I saw that there was dust accumulated on the rubber contacts to the disc, so I cleaned them with a q-tip. I then resetted the system, and the disc was the spinning normally again, and everything worked like before! (Other things I have tried in the past were cleaning the lens and updating the firmware, none of which worked) I hope this helps!

Posted on Nov 23, 2009

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Hi all.


Normally the optical eye becomes discoloured from general dirt thats been sucked into the unit by the air circulation fan.
One solution, clean the optical eye with a lint free cotton bud using a electronic cleaning solvent.
Now if this dose not resolve the problem, replace the DVD mechanism.
I found it at: @http://www.sparedparts.com/products/details/samsung_dvd_deck_assembly_-_deck-sdm-d1fl_basic_type_cms-s7_ah97-01831a/


£30 cheaper than most sellers.
Good luck.
G

Posted on Feb 13, 2010

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Hi everybody..! i am a proudly owner of SAMSUNG tech products :
first: i am a computer technician ,along 20 years experience ,and a lover of fixing electronics:
about this issue : dont loose your time: you need to check the electric motor which is responsible to spinning the disc..! (it is stuck..!) ,,you need to do cleaning inside, in my case I only loosen the tabs that hold the bottom of the electric motor, with a special hammer, very small, hit repeatedly until the engine getting off the dirt, this happens due to the regular use .You do not even need to disassemble the engine.then you will see how fast it is spinning.!...as a plus you can do a lubrication of the tray..regards..!

Posted on Aug 14, 2013

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Same problem here which is annoying as it works when cold but 20 mins in the film it plays it silly buggers!

Have ordered the following DVD motor which I'm hoping will fix the problem.

http://www.chsinteractive.co.uk/electrical-components/misc/htz310rxeu-motor-spindle-dvd-samsung.htm

Posted on Feb 04, 2010

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Sort of mine had same problem disc keeps spinning but will not play only had a couple of months hardly used contacted dixons they sent contractor engineer out said straight away could not fix on site need to take to work shop for repair is a common fault with this model will need to fit new dvd unit as have had to do with others after two weeks contacted them got the boss he says still on test cannot find any problems with it and will return to me next week when i said i did not want it back until they done what engineer said. he said he knew nothing about common fault with them ,i suggested he talk to engineer who came out to us whilst i contact samsung and dixons to express my great displeasure at this situation. low and behold next day rang back to tell me had ordered a new dvd unit should be back tomorrow ,thursday but still not impressed its been 6 weeks since i reported problem to dixons

Posted on Feb 18, 2009

  • idahlia Feb 21, 2011

    I've had the same problem and after trying to fix it with all that i've read here and not succeeding,i decided to open the system and see if anything looked out of place,there was a white tape that had slipped out of place that caused the disc error message to keep popping up.

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I Have had the same prob, I recon samsung have used a cheap nasty motor for the CD spindle drive. All works fine when the unit has been switched off and is cold. But when it warms up 15-20 mins the pic starts jumping. I have had the top off and the CD spindle speed gets slower and slower unit it displays disc err. I have bought a brand new CD drive from Sparedparts.com for £22.50 if it works with the new unit ive save £200+ for a new system Worth the gamble I think Hope this helps.

Posted on Dec 11, 2009

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Posted on Jan 02, 2017

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