I have this Hp officejet5610 and when I try to scan, or copy from printer or computer, the error message i get on my computer says''scanner failure'' I have all the correct software , even downloaded,VISTA patches from HP, I can print from PC to printer, I can receive faxes also, but cant send faxes, and when i try to scan or copy from the PC or as a standalone, it just constantly says ''Scanner failure'' I'm out of options, could this be mechanical, its only a year old, used very little, p.s all new ink carts installed as well, Ive tried every troubleshooting in the book! frustrated!!
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Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on Scanner System Failure Scanner failed, cannot make copies or fax Scanner failure. Unable to scan, copy, or send a fax Scanner failure, cycle power
You may want to try following these steps: 1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product. 2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer. 3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.
If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.
Error message? Just put something on the scanner glass and press the print button in the printer itself, leave the computer alone. Did it work? if so... there's something wrong with the HP software, re-install. That machine takes copies without the computer on, so, it should work.