Question about Dyson DC25 All Floors Bagless Upright Vacuum

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My Dyson dc25 won't recline

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  • keith_wallba
    keith_wallba Jan 20, 2013

    It will stand up but not recline fully as it did.

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1 Answer

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  • Dyson Master
  • 18,389 Answers

This video may help you

Posted on Jan 18, 2013

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Posted on Jan 02, 2017

Dysonteam
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SOURCE: Dyson DC25 upright not standing upright

Hi its Darran at Dyson.

So that we can help resolve, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US). It sounds as though your stabiliser has come out of place and one of our advisors should be able to help you pop this back in.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 19, 2010

  • 101 Answers

SOURCE: Dyson DC25 rotating brush doesnt work

There is a reset button on the side of the brush bar head. Press it.

Posted on Dec 20, 2010

  • 1 Answer

SOURCE: My dyson dc25 pipe has lost suction..is something ...

We had the exact same issue. Turns out my wife had inadvertantly sucked up a magnet that was the same size ans the tube. Hold the tube up to a light source. If you cannot see any light, there is something stuck in it. To dislodge the item, stretch out a wire hanger and run it through the tube. It should lislodge the item. Dyson's are great but are very tempermental!

Posted on Jan 25, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: My dyson dc25 wont stand upright

    Hi there,

    I'm sorry to hear you're having difficulties with your DC25. If part of the stabiliser mechanism has snapped off, you'll need to get in touch with us directly so we can provide further assistance. If a repair is necessary, this should be covered by our 5-year guarantee as long as it's been used in accordance with the terms and conditions listed in the user guide. All you need is your proof of purchase.

    You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Dec 14, 2011

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    Can't activate front brush


    Hi Sandy, it's Jack at Dyson.

    DC25 has a belt engineered to last the lifetime of the machine. It's protected by a sensor which shuts off the brush bar if something jams it. If your brush bar won't rotate it's likely it just need to be reset. Please follow the steps shown in the video I've attached.

    Tip: Once you've checked the cleaner head for obstructions and removed any threads or hair from the brush bar, recline the machine into the vacuuming position. Turn it on with the red on/off switch, then press the silver brush control switch twice.

    Please note: The brush bar will never rotate when the machine's standing upright, so make sure you recline it down into the normal vacuuming position before testing it.

    I'm confident this will resolve the issue, but if you would like further advice after you've tried this, please get in touch with us directly. You can reach our genuine Dyson experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,

    Jack
    Dyson Online Customer Support
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    Hi ... did u get this fixed cos mine is the same hve to switch off on the wall?

    Sep 22, 2012 | Dyson DC25 All Floors Bagless Upright...

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    Hi,dyson dc25 overdrive,my brusher's wont go round,i have cleaned the brusher's and filter,loads of suction.the belt is intact and the roller move's feely by hand,could it be the switch


    Hi Stephen,

    I'm sorry to hear you've had difficulty with your DC25 Overdrive. If the brush bar won't rotate, and you've already checked the cleaner head is free of obstructions, it's likely it just needs resetting.

    You might like to take a look at the video below to make sure everything is correct with the machine. Once you've done this, if you turn the machine on, recline it into the vacuuming position, then press the silver brush control switch twice, this should reset the brush bar.

    If you'd like any further assistance or advice, please give our Helpline a call on 0800 298 0298. Just to let you know, calls are free from UK landlines, and the Helpline is available from 7am-10pm, 7 days a week.

    Best wishes,

    Jack
    Dyson Online Customer Support
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    Aug 01, 2012 | Vacuums

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    Dyson dc25-cleaner head keeps coming off when vacuuming


    Hi Michael,

    I'm sorry to hear about the issue you're having with your DC25. If the cleaner head won't stay attached to the machine in use, you may want to make sure you're attaching it correctly. The link below may help:

    http://www.dyson.com/support/help.asp?article=1158&product=DC25-ALLFLOORS

    If this doesn't help, or if the cleaner head appears to be damaged in any way, please get in touch with us directly so we can provide further assistance. You can reach us on 1-866-693-9766 (US), or 0800 298 0298 (UK).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Jun 12, 2012 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Dyson reset button


    Hi there,

    DC25 doesn't have a reset button - if the brushbar isn't rotating, please follow the steps shown in the video below to check the cleaner head and brushbar for obstructions, then reset the machine.

    Please note, the brushbar will never rotate when the machine is standing upright, so make sure you recline your DC25 into the vacuuming position before testing it.

    You may also want to refer to our online Support guide:

    http://www.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

    This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Apr 16, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

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    Reset switch on the DC25 dyson vacuum


    Hi there,

    Your DC25 is equipped with a sensor which shuts off the brushbar if something jams it. After you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine. For guidance in doing this, please follow the steps shown in the video below.

    Please note, the brushbar will never rotate when the machine is standing upright, so make sure you've reclined the machine it into the vacuuming position before testing it.

    I'm confident this will resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com/


    Mar 11, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

    1 Answer

    The vac has stopped any suction


    Hi Dan,

    The DC25's brushbar will only rotate when you have the machine reclined into the vacuuming position, and will not rotate when the machine is standing upright. This is part of the machine's design, and is nothing to worry about.

    If the machine doesn't seem to be picking up as well as usual, this may be due to a blockage - the easiest way to check for this is to follow the steps shown in our online support guide:

    http://support.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

    This should resolve the issue, but if you'd like any further assistance or advice, please get in touch with us directly so we can run through some troubleshooting over the phone with you. You can call us free on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.

    Best wishes,

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    Jan 30, 2012 | Dyson DC25 All Floors Bagless Upright...

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    Can not finde reset button on my dc25 dyson


    Hi Maurice,

    I'm sorry to hear you're having difficulties with your DC25. Your cleaner is equipped with a safety device which shuts off the brushbar if something jams it. To check everything is correct with the machine and reset the brushbar, please follow the steps shown in our online support guide:

    http://www.dyson.co.uk/support/help.asp?article=1566&product=DC25-ANIMAL

    You may also find the video below useful - please note, the brushbar will never rotate when the cleaner is standing in the upright position, so please make sure you have it reclined into the vacuuming position when you test it.

    Following these steps should get the brushbar running again, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
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    Dyson dc25 will not power on


    Hi there,

    I'm sorry to hear you're having difficulties with your DC25. If the cleaner won't run at all, it's probably best if you get in touch with us directly, so we can help you resolve this as quickly as possible.

    You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
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    Oct 03, 2011 | Dyson DC25 All Floors Bagless Upright...

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    My dyson dc25 all floors vacuum cleaner won't stand up properly to vacuum, flush with the floor.so it doesn't work.any suggestions as to what to do to fix this problem.please and thank...


    Hi there,

    Sorry to hear of the problem you're experiencing with your DC25. You may find it helpful to visit the Support section of our website and view this video guide to check everything is correct with your machine:

    http://www.dyson.co.uk/support/help.asp?article=1983&product=DC25-ALLFLOORS

    You should find it's easy to resolve the issue. However, if you're still experiencing difficulties, please get in touch with us free, on 08002980298 (UK), or 1866MYDYSON (US) so we can provide further assistance.

    Kind regards,

    Jack
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