Question about Heating & Cooling
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Posted on Jan 02, 2017
SOURCE: Delonghi Pinguin Air Conditioner
I sat on hold with Delonghi for about 25 minutes before I talked to someone this morning. Expect a long wait before you get helped.
For this specific problem (unit works, just doesn't blow cold air), the unit MUST be sent to an authorized repair facility. No repair facilities in Texas. The closest one to Texas is:
All-Brands Appliance 5008 W. Linebaugh Ave. Suite #8 Tampa, Florida 33624 813-908-2002
Delonghi said they will cover mine under full warranty up to 13-months. No RMA needed, just a photo copy of the purchase receipt for the unit. Outbound shipping is something not covered by Delonghi, but they will pay for parts, labor, and return shipping.
All-Brands said they don't have any specific requirements for packing, other than making sure the casters on the bottom of the unit are well-protected. It is common for them to break during shipping. They recommended, though, that if you have someplace nearby that does professional packing, like a UPS Store, to take it there. It's not a requirement, just a recommendation.
Along with the unit send a copy (not the original) of your purchase receipt, your name and telephone number, and the address to where the unit will be returned. Also, include a detailed description of the problem with your unit.
I REALLY hope this information helps someone!
Posted on Jun 09, 2008
I am a repair man and have had this problem quite a few times, check that the remote is set to heat and 30 degrees.usually a symbol like the sun,very similar to cool easy to mix up.If the a/c is set to heat the indoor fan will not start till outdoor unit has heated coil.
Posted on Feb 10, 2009
Hi,I have had problems with my Blueway A/C it was very cheap but NASTY,anyway I might be able to help, I made a website with my manual that includes the error codes that I could not find on the net anywhere ,I have also sourced a company in sydney who has spares and have the contact details listed and started a forum that we can help each other out with
Posted on Apr 05, 2009
if no cold blowing,evaporator is not working,have you ever heard compressor is running,check this out,no compression of course you dont have cool on evaporator.if the compressor is running check the oprating current,if still have enough freon charge,if not running check thermostat reset setting on the coldest,ifn still not run check overload relay on panel control reset lever to put back compressor to run,check condensing fan if working,if not check also over load protection,this should be done by ac tech nician.have a nice day,dont gorget to rate me, thank's
Posted on Apr 18, 2009
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