Hi I have a laptop that I cannot use the CD ROM drive It gives me incorrect function even though I okk at it and it tells me the drive is ok the name of the drive is MATSHITA DVD RAM JU-8415 Can you help me please You sent this ---Hi I have a laptop that I cannot use the CD ROM drive It gives me incorrect function even though I okk at it and it tells me the drive is ok the name of the drive is MATSHITA DVD RAM JU-8415 Can you help me please I did the recommended procedure for this and it came back Incorrect Function what now?
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has written 50 answers of more than 400 characters.
An expert whose answer got voted for 20 times.
Re: laptop cd rom problem
The very first thing what u can try is that take the cd drive out of the computer and the put it back in and then try and play the cd or dvd and try with the dfferent cd's or dvd's and still if it doesnt play then what u can do is that delte the upper filter and the lower filter from registry tye regedit on the run box and then open the hkey_local_machine>system>current control set>control>class>4d36e965-e325-11ce-bfc1-08002be10318....double click on this and then on the right hand side u can see the upper filter and the lower filter just delete that and then restart the computer and it will work and still if it doesnt work then replace the cd/dvd rom
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Copy off your data to another computer before recovering. A recovery usually restores to factory settings and loses all data.
You could boot to Ubuntu or Linux and copy your stuff that way, then when restored, copy it back.
Cleaning the CD-ROM drive's lens using the cleaning disc is sometimes not enough. In your case, you need to clean the lens by wiping it with a dry cotton lint free cloth. If you have a lens cleaning liquid from the CD disc cleaning kit, you can moisten the cloth with a drop of that liquid. Then, you should gently wipe the lens with this cloth. After this is done, test your CD-ROM drive. If you still experience the same problems, then you will need to replace the whole CD-ROM drive.
Hi Tony, Thanks for the details you have mentioned. The steps you have taken are correct and if the System/ hardware is ok, it should boot from CD Drive. Whenever i have faced such an issue, i always started afresh to check each hardware (CD, DVD, ROM, Hard Disk, Cables, Connections etc) and most of the times the issue was optical drive or CD/DVDs.
So, I recommend that make sure that the CD/DVD ROM is functioning properly. When the system is set to boot from CD/DVD, it must try to read CD/DVD after power on. It is indicated by spinning of the optical drive and blinking CD ROM LED. If there is a bootable CD in the drive, it should boot. You may try to boot the system through DOS bootable CD. Also, if you still have the OS on your system, you may check the CD ROM through windows.
Let me know if any further clarification/ assistance is required.
GoodLuck! Dont forget to appreciate the solution if I could have been of any help! CreativeTECH
First thing I would do is update the drivers for the cdrom. Also try using different program to rule out cd rom failure. You can use VLC media player, Window Media Player 11 and so on. Also, if you open the cd rom you will see the glass laser eye. You can clean this eye with rubbing alcohol and a cotton swab
just check your dvd writer is open or not open because the some time not open the dvd driver then not detect
fist of all remove the dvd rom and reinstall because the some time remove the dvd drive and after reboot the laptop and check ..............ok
The thing about cd/dvd drives in general is that they die and thats the case here even if you deleted anything of the operating system its self would notice that the cd drive was missing the driver and ask you about it since you havent stated that its safe to say that the drive is dead
what do you mean not recognized? not detecting the drive or not reading? if not recognized by windows you can check the driver for drives in the windows if not reading it is the lens problem..if the lens problem, the solution only is to replace the lens or to replace the whole drive
go into your device manager uninstall the device driver , but do not delete it, restart the computer, it should work, if it doesn't try manually updating it to the previous device driver, also boot from a cd to see if the drive works outside of windows.