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this MP3 PLAYER, may have become corrupted after the transfer of music, if you are still valid for warranty, contact phillips and ask them about it or take it back to the store where you purchased it and tell them about the problem and what happened
I have fixed our problem! Hope this helps you out. I downloaded a manual for the 44090 model.
Make sure that you don't have it plugged into the usb port and the player is switched to mp3 mode. Open the software and then when it says to plug it in now, you need to turn the player into music mode. Press and hold for 3 to 4 seconds the centre power/play/pause button. It will start the red light flashing. Once the light is flashing it is in music mode. Plug in to the usb port and the computer should recognise it bringing up the install now button for the software. Click 'install now' and it should work.
I don't use the software to load songs I just use windows media player and once I had passed this install now bit media player recognised it instantly.
Everytime you want to listen to music you need to put the player into music mode by holding down that button till the red light flashes. Once music is loaded on it starts playing as soon as that red light starts flashing!
Good luck and I really hope this works out for you too.
Make sure the songs are in the right file format first. I would only download songs that are in mp3 format for starters. If it is still not playing, follow the reset method that the manual suggests. If it is still not working, it may be defective. These "windowless" players are the most difficult to use, because there is no on-screen display to let you know what's going on.