Question about Canon CanoScan 4400F Flatbed Scanner

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Cannon 4400F Scanner

Just purchased this scanner to scan old slides and film. Worked fine for about the first 35 slides. The pictures transferred to the computer exactly as they were in the slides, as positive images. Now the images being transferred to the computer arrive as negative images. There is a feature within the PhotoStudio 5.5 program that came with the scanner to change negative images positives, which works fine, but I wonder if this situation is indicative of a problem with the scanner itself or something I can adjust in the program. I'm using Vista. Did not have a problem loading the software but a message pops up when I try to access "HELP" saying that it can older be viewed with an older version of Windows. And as I say everything worked well for the first 35 images. Anything you could tell me would be helpful. Thank you.

Richard

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I had the same problem with about 1 out of every 16 slides when I first got the scanner. The only way I found around it was to rearrange the slides and try again. I started scanning through the ScanGear software instead of Canon Toolbox, and haven't had that problem since. I've scanned about 6,000 slides and negatives so far.

Posted on Apr 06, 2009

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