Question about HP Pavilion dv6000z Notebook

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No audio device installed - try #5

Hp dv6500 notebook - vista os
history of problem:
1. uninstalled some programs from start menu and problem began
2. have tried installing updated driver - no go
3. system restore back to december - no go
4. did have virus/trojan - cleared with spybot and adaware - no go
5. cleared registry with free programs - no go
6. have to re-install adobe flash with each reboot - a clue?
7. when i tried to install new hardware - the conextant audio - system crashes with an error message about the bios - this has happened each time i tried this (3x)
8. everything works ok now but sound ... cannot install driver because it can't find the media device

Another clue: 2X after rebooting, the audio symbol was ok and 1X audio worked for about 10 seconds .. then stopped -

was online with hp for almost 2 hours - no fix - they said to back up and wipe out hard drive - do not want to do this - everyone I know who has done this has said their computers were never the same again

ideas? I paid for the $9.99 email support but have had NO response and also no response from billing re: same....

so am trying the free option once again...

hopefully there is a wizard out there who can help ... have a great day!

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Repair your windows using vista cd, same like formatuing but it will not wipe out your hard disk, from the option choose repair not format, need to know more about repair pm me

Posted on Jan 25, 2009


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No sound

1.Log in to an administrator account. Navigate to the "Start" menu and select "Set Program Access and Defaults." Next, click on the "Change or Remove Programs" button.
2.Scroll down and locate "IDT HD audio" from the list and uninstall it by clicking "Uninstall" and following the onscreen instructions until the removal is complete. Your shoddy Windows XP version of the audio software has now been removed.
3.Navigate to the IDT audio driver link ( When prompted, save the file to a convenient location.
4.Install the software by double-clicking the sp40714.exe file that you just downloaded. The notebook will restart, so save any open documents ahead of time.
5.After your mini laptop has rebooted, connect external speakers to the audio-out jack of the HP mini notebook and verify that the computer's audio quality has improved.

I hope you find it very helpful. Thanks.

Aug 25, 2011 | Samsung NC10-14GW Notebook

3 Answers

Hi i have hp pavilion dv6500 vista i changed it to windows xp and now i cant play any sound there is no sound device

When you are going from vista back to xp windows it is hard to find the supported device drivers. The only thing I can suggest is go to to see if they support xp audio driver, failing that do a google search for your make and model to see if somebody has come up with a solution.

Dec 28, 2010 | Computers & Internet

1 Answer

My scanner stopped working. hp solution center says that the device installation is not complete. i have a hp photosmart 3210 all in one. it was working the last time i used the scanner.

You probably need to uninstall and re-install the Latest Drivers for your printer

To uninstall you can do it from the Software disk you recieved with printer.
Insert the Disk in CD ROM and Click uninstall from HP Printer Menu

OR If you dont have the disk, you need to manually uninstall the Software
( Disconnect the USB cord before uninstalling )

Click START - Open Control panel - Add/remove Programs ( XP ) / Or Programs and FEatures ( Vista/Win 7 )
you will find list of HP Programs installed..

Choose one by one and uninstall these programs
1. HP Customer participation program
2. HP Imaging Device and software
3. Software and drivers for Photosmart 3200
4. HP Solution Center or HP Director
5. HP Image Zone ( or Image Zone Express / HP Photosmart Essential )
6. HP Update
7. HP Printer Drivers/Diagnostic Drivers
( after every Uninstall you will be prompted to restart the PC, you will find an option [ Click here to restart later ]. click on it and restart the PC once you completed uninstalling all the above programs )

Once you have uninstalled - click on this link to download the latest drivers by choosing your operating system

Save this File on Desktop an run it

Jun 16, 2010 | HP Photosmart 3210 Printer

1 Answer

HP advisor not responding

this could be due to corrupt HP Advisor files on the PC. If you are using Windows Vista, then perform the following steps.

** Uninstall and Reinstall HP Help and Support **
1. Click start, select Control Panel.
2. In Control Panel, select the option “Programs and Features”.
3. In Programs and Features window, select ‘HP Help and Support’ and click on uninstall.
4. Follow onscreen instructions to uninstall the application completely.
5. Restart the notebook.

Now download and install HP Help and Support from following web link:

Now download and install HP Support Library from following web link:

I hope this will help you to solve the problem.

May 25, 2010 | HP Pavilion dv6000z Notebook

1 Answer

Compaq Presario CQ50-110US 15-Inch Laptop PC Notebook: my computer keeps saying it cannot detect my built...

The issue might be due to corrupted drivers or with other operating system settings. Let me assist you in this regard.

To isolate and resolve the issue, please perform the below steps:

Uninstalling Webcam drivers in vista:

1. Click Start.
2. Type Device Manager in the Start Search box
3. Click the Device Manager.
4. Click the "+" sign next to Imaging devices.
5. Click the first device listed under Imaging devices .
6. Click Remove to remove the HP webcam 1000 driver.
7. Click OK for confirmation.
8. Close the System Properties box.
9. Restart the computer by clicking Start, Shut down, Restart, and then OK

Note : Uninstall all the webcam drivers that you come across.

Install the Webcam drivers that are being provided URL:

Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.

I recommend you reset the "Windows Image Acquisition (WIA)" service settings by performing the below steps:

1. Click Start
2. Type Run in the start search box and select it
3. Type "services.msc" and click on Ok
4. In the list, select the "Windows Image Acquisition (WIA)"
5. Double click the "Windows Image Acquisition (WIA)" service, and under the startup type select Automatic.
6. Click on "Start" button if it is stopped under Service status
7. Click the Recovery tab.
8. Set all the First failure option to Restart the sevice.
9. Select the same for Second failure and Subsequent failures.
10. Click Apply and click OK.

Furthermore, update the BIOS that is available in the below URL:

Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions

NOTE:Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.

After the above steps are performed, please check the functionality of the Webcam by following the below steps:

To work with the built-in Webcam of your notebook, you have to use either QuickPlay or Muvee Autoproducer software installed in the notebook or use Yahoo, MSN or AIM messenger and check the functioning of Web Cam.

To use QuickPlay, perform the below steps :

* Click on the Vista button (formerly called the Start Button, and also now referenced as the Pearl button)
* Click on All Programs
* Click on QuickPlay
* Within the QuickPlay application, click the Video icon (Icon resembles, camera, music, and film)
* Double click on "HP Webcam" in the Source column

The screen will now display the webcam input. From this screen, the customer can click record at the top; recorded files will be added to the play list. To playback video, the customer should double click on a file from the Play list column.

To use Muvee Autoproducer software perform the below steps :

Open Muvee Auto Producer >> Click Tools >> Get Video from Camcorder.

If issue persists, then stop and temporarily disable Windows Media Center Receiver Service (if found)

1. Open the Services item in Control Panel. To do this, click Start, type services in the Start Search box, and then click Services in the
Programs list.
2. Click Windows Media Center Receiver Service.
3. On the Action menu, click Properties.
4. Click the General tab.
5. In the Startup type field, click Disabled, and then click OK.
6. Restart the computer.

Uninstall Vista security update KB915597 (if found in your notebook)

1. Open Programs and Features by clicking the Start button , clicking Control Panel, clicking Programs, and then clicking Programs and Features.

2. Select Vista security update KB915597, and then click Uninstall. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Additionally, download and install the fix from the following link:

Alternatively for testing the HP webcam you can follow the below steps

Download the and install SoftPaq SP35414 to preview the WebCam.

NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.

This Software has a Preview, Capture, Take a Snap options.

Now for using the webcam with the above software you should follow the path mentioned below:

C:/ProgramData\Microsoft\Windows\Start Menu\Programs\HP\HP Webcam

May 17, 2010 | HP Compaq Presario CQ50-110US Laptop

2 Answers

My camera dont want to workanymore i dont know what happen it just says that application has failed to start because its side-by-side cnfiguration is incoorect., waht does it mean? do i neet to unistall it...

You may need to reinstall your webcam driver to your computer to try to fix it.

Windows XP
1. Click start
2. Click run
3. Type devmgmt.msc press enter
4. Look for imaging devices
5. Right click it and click on uninstall
6. Restart the computer
7. It will automatically reinstall the driver

Windows Vista
1. Click pearl button
2. Click start search box
3. Type devmgmt.msc and press enter
4. Look for imaging devices
5. Right click it and click on uninstall
6. Restart the computer
7. It will automatically reinstall the driver
If you have the installation driver, you can try to use that as well.

If that didn't work you may want to restore your computer before that problem occur. Windows Operating system has the capability to restore.

Windows XP
1. Click Start
2. Click All Programs
3. Click Accessories
4. Click System Tools
5. Click System Restore
6. Choose a clickable date where you can restore your computer before the issue began.

Windows Vista

Jan 14, 2010 | Acer Aspire 5610-4648 Notebook

1 Answer

My yahooo messenger doesnot open

disable your firewall and anti-virus then uninstall current version through these steps:
To do so, kindly follow these steps:
1. Click the "Start" menu and select "Run."
2. Type "appwiz.cpl" and press "OK." (This is a shortcut to "Add or Remove Programs.")
3. Select "Yahoo! Messenger" and click "Change/Remove."
4. In the window that opens, click "Finish" to uninstall.
5. Click the "Start" menu and select "Run" again.
6. Type in "%ProgramFiles%\Yahoo!\" and press Enter.
7. Delete the "Messenger" folder.

1. Click the "Start" menu and select "Run." If you do not see the Run command, then select Start > All Programs > Accessories > Run.
2. Type in "appwiz.cpl" and press Enter. This opens "Programs and Features."
3. Select "Yahoo! Messenger" and click "Uninstall."
4. Click the "Start" menu and select "Run" again.
5. Type in "%ProgramFiles%\Yahoo!\" and press Enter.
6. Delete the "Messenger" folder.
Reinstall using this link:

Sep 24, 2009 | Yahoo Messenger

2 Answers

I have a Acer Externsa 5620 that keep shutting down multiple times a day. This is the report: Description Service HP CUE DeviceDiscovery Service hung on starting. Problem signature Problem Event...

If you r running vista:
Try this...

1. Click on the start menu and click on 'Start Search', and then type 'services.msc' and press the Enter button.
2. In the Services window, look for HP CUE Device Discovery Service, and double click on it.
3. You should find something which says 'Startup Type'. Change that to 'Disabled'
4. Click on the 'Apply' button and close all windows.

Sep 21, 2009 | Acer Extensa 5620 Notebook PC

2 Answers

No audio devices installed

Do you have windows XP or Vista?
Do you have sigmatell audio card?

When this happens go to start->run type in services.msc and press run.
Find Windows audio service. Right click and select properties. SElect start type "automatic" and click on start.
Audio should work.
Please leave your feedback if issue was solved or if you still have that problem

May 28, 2009 | HP Pavilion DV6500T PC Notebook

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