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Will not pick up paper from tray

Have an Xerox xc 1040 and it will not pick up paper from the tray. Have checked the half moon shaped rubber wheels and they seem to be in good shape. It was working until I replaced the drum. Conincidence I guess because I cannot see a correlation between the two.

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  • peter kraft May 11, 2010

    does the bypass feed work?
    do the feed rollers turn when print is pressed?


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  • 2,072 Answers

Those segmented half rollers are deceiving. They appear good but somehow don't feed. Google a business called "The Parts Drop". Call Britt and he will have those as entire rollers and sleeves. I don't work there but have dealt with him for a long time. Outstanding business to deal with.

Posted on Jan 29, 2009

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Paper feed tray


HP had this problem. There's a small roller inside and a pet snaps off so it can't put enough pressure onto paper to pull into machine. Check for broken parts. And check for any grease that might have contaminated roller.

Jun 21, 2013 | Xerox CopyCentre C20 Black and White...

1 Answer

My Dell 1110 laser jet printer begins to pick up a sheet of paper, but then stops just as the paper turns up with the roller. This will happen several times before the printer actually picks up the...


85% of paper jams are caused by worn rollers . The rubber treads in the rollers wears down, making them smooth, so they won't pick up the paper. Sometimes, they are aged, which also gives them a smoother rounded texture, causing jams. The quick fix is to liven up that roller with a mixture of alcohol and soap. Damp a rag with the solution and wipe the rollers clean with it. That's make them more pliable and the paper jams will cease. If you plan to keep your printer,

Replace the pick-up and feed rollers.


Metal Tab Separation- Pull out your paper tray and examine either end where the paper sits in. If any of the corners are held down by metal tabs, this is your paper feed system. Chances are, you only have one rubber roller or one set of rollers arranged along side of each other. Reach in where the tray goes and feel up. You should feel some rollers. They might be completely round, or they might be shaped like a half moon. Clean whichever part of them you can with the solution, and this should stop your paper jams. It might be necessary to turn them, but don't force them if they don't move freely.

Pickup Roller and Separation Pad-

If your printer uses this paper feed system, you should see a small piece of flat or slightly curved rubber or cork. It would be towards the end of the paper tray, or deep inside the paper loading cavity on top loaders. This 'separation pad' rubs against the paper feed roller, so if you find the pad, you've found the roller. Clean it and your jams should stop.


Three Roller Paper Separation System- Pull your paper tray out, and look for a roller on either end of it. If you find one, clean it. Then look inside the printer where that roller would rest with the paper tray inserted. You'll find another paper roller there. Clean this one also. Finally, look further back or closer to the front of your printer (depending on which way your paper feeds) to find another roller or set of rollers. Clean all of these, and your paper jams will go away.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

Jun 20, 2011 | Dell 1110 Laser Printer

1 Answer

13.2 paper jam/open tray error, but its not. It doesn't make the right sounds when initialising, no motor running.


Hello There,

After working with HP for quite sometime,

here is what i recoimmend.

1.Ensure that paper trays are loaded properly, so that paper can feed from the tray
2.Check the input area for obstructions, such as paper in the path or visible damage to the paper path near Tray 1.
3.Remove the print cartridge and lift the green handle attached to the metal plate underneath to check for paper in the paper path.
NOTE: Try swapping the tray and print cartridge with one from different printer, same model. Determine if issue follows the tray or the print cartridge.
4.Ensure that paper is feeding correctly from the appropriate tray (try using a freshly opened **** of paper).
a.Inspect the pickup assembly by removing the paper tray in question to look inside the printer.
b.Locate the rubber roller with a purple, plastic hub (paper feed roller).
c.Locate the paper pickup assembly that is directly behind the paper feed roller. The paper pickup assembly consists of a shaft with four half-moon shaped rubber and white plastic rollers attached to it.
d.Rotate the shaft to locate the half-moon rollers and ensure that it turns easily.
e.Locate the black plastic coupler shaped like a dog bone that is immediately to the right of the shaft .
f.If either the pickup assembly or the coupler is missing or damaged, the printer will need to be serviced.
5.Do not fan paper to separate, bend the **** into a U shape to break the sheets free from one another.

NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information
Please feel free to leave a testimonial if this works and please do not forget to click 4 thumbs.

Cheers!

Mar 22, 2011 | HP LaserJet 4000 Printer

1 Answer

I cannot get the paper to feed from the tray instead of the manual


85% of paper feed problems are caused by worn. The rubber treads in the rollers wears down, making them smooth, so they won't pick up the paper. Sometimes, they are aged, which also gives them a smoother rounded texture, causing jams. The quick fix is to liven up that roller with a mixture of alcohol and soap. Damp a rag with the solution and wipe the rollers clean with it. That's make them more pliable and the paper jams will cease. If you plan to keep your printer,

Replace the pick-up and feed rollers.


Metal Tab Separation- Pull out your paper tray and examine either end where the paper sits in. If any of the corners are held down by metal tabs, this is your paper feed system. Chances are, you only have one rubber roller or one set of rollers arranged along side of each other. Reach in where the tray goes and feel up. You should feel some rollers. They might be completely round, or they might be shaped like a half moon. Clean whichever part of them you can with the solution, and this should stop your paper jams. It might be necessary to turn them, but don't force them if they don't move freely.

Pickup Roller and Separation Pad-

If your printer uses this paper feed system, you should see a small piece of flat or slightly curved rubber or cork. It would be towards the end of the paper tray, or deep inside the paper loading cavity on top loaders. This 'separation pad' rubs against the paper feed roller, so if you find the pad, you've found the roller. Clean it and your jams should stop.


Three Roller Paper Separation System- Pull your paper tray out, and look for a roller on either end of it. If you find one, clean it. Then look inside the printer where that roller would rest with the paper tray inserted. You'll find another paper roller there. Clean this one also. Finally, look further back or closer to the front of your printer (depending on which way your paper feeds) to find another roller or set of rollers. Clean all of these, and your paper feed problems will go away


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe


Mar 09, 2011 | Brother HL-2070N Laser Printer

1 Answer

Our c935 will not reliably feed from the multipurpose tray. The repair vendor, Lexmark certified, has replaced the feeder multiple times. This problem has been with us for 3 weeks, impacting our ability...


85% of paper feed problems are caused by worn rollers . The rubber treads in the rollers wears down, making them smooth, so they won't pick up the paper. Sometimes, they are aged, which also gives them a smoother rounded texture, causing jams. The quick fix is to liven up that roller with a mixture of alcohol and soap. Damp a rag with the solution and wipe the rollers clean with it. That's make them more pliable and the issue will cease. If you plan to keep your printer,

Replace the pick-up and feed rollers.


Metal Tab Separation- Pull out your paper tray and examine either end where the paper sits in. If any of the corners are held down by metal tabs, this is your paper feed system. Chances are, you only have one rubber roller or one set of rollers arranged along side of each other. Reach in where the tray goes and feel up. You should feel some rollers. They might be completely round, or they might be shaped like a half moon. Clean whichever part of them you can with the solution, and this should stop your paper jams. It might be necessary to turn them, but don't force them if they don't move freely.

Pickup Roller and Separation Pad-

If your printer uses this paper feed system, you should see a small piece of flat or slightly curved rubber or cork. It would be towards the end of the paper tray, or deep inside the paper loading cavity on top loaders. This 'separation pad' rubs against the paper feed roller, so if you find the pad, you've found the roller. Clean it and your jams should stop.


Three Roller Paper Separation System- Pull your paper tray out, and look for a roller on either end of it. If you find one, clean it. Then look inside the printer where that roller would rest with the paper tray inserted. You'll find another paper roller there. Clean this one also. Finally, look further back or closer to the front of your printer (depending on which way your paper feeds) to find another roller or set of rollers. Clean all of these, and your paperfeed problems will go away.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe





Mar 08, 2011 | Lexmark T630 Laser Printer

1 Answer

System keeps telling me i have a paper jam


Does the paper exit the paper tray?
If not, the half-moon shaped feed rollers may be slippery. Turn the copier on its back side to see the rollers.
Usually they are facing upwards and the rubber side is unreachable. Turn the copier back to its original position.

1. Press the copy button. When the copier starts feeding paper take the power cord off-QUICKLY. If you are quick enough the rollers remain at down position and you can clean them with some kind of rubber cleaning liquid or solvent. Perhaps alcohol, but it tends to dry out the rubber surface.

Jul 04, 2010 | Xerox WorkCentre 4150 Black and White...

1 Answer

Pc load letter keeps showing up.


Most likely your paper tray feed roller is becoming worn or just dirty.
Remove the paper tray and lift up the front of the printer. On the left side in the port where the tray was you should see a half moon shaped rubber roller with what looks like tire tread on it. Look at the steel shaft that goes thru it. One the end is a small clip that is part of the roller. Lift up on the tab and pull the roller off the shaft. You can then scrub it with a cloth and some glass cleaner. To reinstall just snap it back on the way it came off and this should solve your issue. If you notice when you have the roller out that on one edge the tread is worn smooth then you may need to replace it.
Good Luck.

Nov 18, 2009 | HP LaserJet 4 plus Printer

1 Answer

Can I disable the lower print tray?


Hi wogan2:
Normaly when you get this problem it means that you need to replace the feed rollers in that tray.
Inspection
Rollers:
Replace the rollers when you see any of the following defects:
 Flat spots
 Out of roundness
 Cracked rubber
 Loss of traction (tackiness) causing pick or feed failures.

Xerox paper pick roller
Part # 401-0882-00
Hope this helps

May 21, 2009 | Xerox Phaser 8200 Laser Printer

1 Answer

Paper curl


Paper Curl. Does the paper have a curl on the trail edge? (The last part of the paper to exit the printer)

If it is the entire paper replacement of the fuser will likely resolve this.
If the paper curl is on the trail edge then replacement of the upper delivery roller should be done.

Nov 03, 2008 | HP LaserJet 4 plus Printer

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