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HP pavillion 4300 will not shutdown.

I was upgradng Norton Antivirus overnight only to find the computer suspened in this mode. I tried to stopped the upgrade then tried to suhut the computer down from the start button and also from the power button with no success.

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  • 741 Answers

Two options: Press Ctrl-Alt-Delete and see if it will let you end program.

JSecond: Unplug it from the wallsocket and let the battery run out. Then you will be able to restart and charge battery back up.

Let me know if you have any questions.
Don't forget to rate this solution befor you log out.

Posted on Jan 25, 2009

  • Randall  Trahan
    Randall Trahan Jan 26, 2009

    Dear customer,
    We value your time. PLease rate the solution so we may close this request out. You may repost after solution is rated.


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1 Answer

I want to install BitDefender antivirus but errors this : [BitDefender2013 cant automatically uninstall Norton, we recommended that u manually uninstall this program and run BitDefender installation again...


Try to switch on the pc in safe mode and go to control panel and find the Add or Remove program feature and uninstall norton. If that route does work. Then try this one.... switch on the pc (Not in safe mode) then get the same norton antivirus that is installed on your pc on a cd or on a flash drive. Run it on your computer (install). Then there is going to be a page that brings options like Remove, Repair or Modify, then you can select Remove from the options and click next. Make sure that when you do this, your internet is disconnected. I hope this will be able to remove and uninstall norton. Restart the computer and the install Bit Defender. Good luck

Aug 26, 2013 | PC Laptops

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My HP Pavillion dv7 3112sa won't boot and remains


Hi, at startup try pressing f8, this should give you a menu, select 'start windows with last good configuration', this should restore windows to the state before it started rebooting randomly. Failing that...try starting in 'safemode with command prompt' and then do a 'system restore'- press f8 again at start up and then follow the instructions below. this should restore your system to a previous state when the computer wasn't doing random things.

  1. Restart your computer, and then press and hold F8 during the initial startup to start your computer in safe mode with a Command prompt.
  2. Use the arrow keys to select the Safe mode with a Command prompt option.
  3. If you are prompted to select an operating system, use the arrow keys to select the appropriate operating system for your computer, and then press ENTER.
  4. Log on as an administrator or with an account that has administrator credentials.
  5. At the command prompt, type %systemroot%\system32\restore\rstrui.exe, and then press ENTER.
  6. Follow the instructions that appear on the screen to restore your computer to a functional state.
I hope that this helps you to sort out the problem. Toni

May 27, 2012 | HP PC Laptops

4 Answers

Im trying to change my antivirus it wont allow me to remove it,keeps pauseing and freezing


What anti-virus program are you using?

The first thing I would try is getting into safe mode and then trying to do the uninstall from there. To get into safe mode reboot your computer and continually hit F8 until a screen appears with the option to boot into "Safe Mode With Networking".

Some Anti-Virus programs can be very difficult to remove. Often the companie's web site will have a removal tool (Symantec, Norton, etc.). I would look there as well.

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Hp pavillion ze 4300-won't start up.


There are a few ways you can get the files off of this to a transfer to a new PC.
  1. Download Hiren's Boot CD and use the mini XP menu to see the files and copy them to another attached drive. On this website use the HTTP link to download the zip file.
  2. Remove the hard drive and attach it to the new PC. The new PC will see the drive and you will be able to copy the files.
  3. Boot to safe mode. Log in as Administrator and copy the files to an external device.
  • As for fixing the Windows OS, use your recovery CD's after you get the data off.

Apr 05, 2010 | HP PC Laptops

3 Answers

O like everything in this product except for that problem that i was encounter to my laptop i cannot delate the norton antivirus i try to uninstall the software and there's some file remain in my drive.....


First, I'm with you. Norton is a virus IMO.

Generally the best way to get rid of Norton is from the Windows Add/Remove programs menu in Control Panel. Look for anything with Symantec in the name and get rid of it. There will generally be three or four different things, sorry I can't remember exactly what they are but one of them is their update program.

Sep 28, 2009 | HP Pavillion ZV6000 Athlon 64 3500+ 15.4in...

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How do I run a full scan on my computer to find out if I have a virus? I have Norton Antivirus on my computer however it says my computer is protected....


open you norton antivirus then select the FULL SCANN SYSTEM. OR CAN DO THAT BY MANUALLY. OPEN THE MY COMPUTER THEN RIGTH CLIK EVERY HDD THEN SCAN, ONE BY ONE THEN WAIT UNTILL DONE..

Sep 17, 2009 | HP Pavilion dv7-1285dx Notebook

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Hp Laptop not loading up, black screen


contact norton for an uninstall cd and, never use their crappy product again.
instead use the free "spybot search and,
destroy" program

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I have a computer virus


downoad avast from here then update from internet then scan your computer in boot time schedules mode.
then resatrt then when it found virus press '1 ' for delelte.

http://www.avast.com/eng/download-avast-home.html

Jun 23, 2009 | Acer Aspire 5315 Notebook

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Computer does not recognize CD/DVD drive


If updating the drive firmware does not work, then replacement of the drive will be necessary.

Jan 30, 2009 | HP Pavillion ZV6000 Notebook

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Replacing Norton with anything else


Norton is a real pain, and can be a bigger pain to get rid of. First, go to filehippo.com and download CCleaner, and also download AVG, but save the AVG download to the desktop. After removing Norton you will be using AVG for your antivirus. Once you have the CCleaner installed, open the tools section on the left. This is an uninstaller, it works considerably better than the add/remove programs section of Windows. Remove anything that reads Norton. This is where it may get tricky, Norton has a couple of blocking programs built in that try to keep you from using another antivirus, or removing Norton. So, the uninstall may run the first try, or you may get a message to the effect of the updater is running. If you get this message, then you will need to open Norton, go into the settings, and turn off everything. Then try the uninstall again. Once you've uninstalled all Norton related programs, run the registry cleaner. Norton likes to leave a little blocker in the registry that prevents the install of other antiviruses. Noe that this is done, you're ready to install the AVG. NOTE at one point there will be a section that will install the AVG internet toolbar, uncheck this box, you don't need it, and once it's installed you can't remove it without removing and reinstalling AVG. Some finer points about AVG is very little maintenance,it updates automatically, will scan at a time preset by you, so as to not hinder your use at the time of the scan, it protects against spyware and adware along with the antivirus, and has real time internet security without using hardly any resources. I believe you will be happy with it. If you have any more questions, feel free to ask.

Aug 14, 2008 | HP Pavilion N5415 Notebook

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