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HP pavillion 4300 will not shutdown.

I was upgradng Norton Antivirus overnight only to find the computer suspened in this mode. I tried to stopped the upgrade then tried to suhut the computer down from the start button and also from the power button with no success.

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Two options: Press Ctrl-Alt-Delete and see if it will let you end program.

JSecond: Unplug it from the wallsocket and let the battery run out. Then you will be able to restart and charge battery back up.

Let me know if you have any questions.
Don't forget to rate this solution befor you log out.

Posted on Jan 25, 2009

  • Randall  Trahan
    Randall Trahan Jan 26, 2009

    Dear customer,
    We value your time. PLease rate the solution so we may close this request out. You may repost after solution is rated.


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I loaded Norton AntiVirus 2011 on my Desktop PC (version xp). Now it works fine but the PC will not do a shutdown. Is there any known problems with this product and Windows Xp.


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When i turn off my computer it says END PROGRAM ccSvc.Hst When I press end program it takes forever for my computer to turn off. Also other option says press cancel and return to windows when I do this...


That file is part of Norton/Symantec security suite. I've seen that error on many systems with Norton Products.

You may be able to avoid the error by closing Norton in the system tray prior to shutdown of the system.

When you select shutdown from the menu, windows forces all running programs to shutdown, including the antivirus. For whatever reason, sometimes Norton doesn't like the shutdown request.

If you are not especially attached to the Norton product, you might try uninstalling it and trying AVG or Avast antivirus.

http://free.grisoft.com is the link to download AVG 8.0




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