Lexmark x4850 ink levels won't reset with new cartridge
I have a Lexmark x4850 all-in-one wireless printer. I just replaced the black ink
cartridge (#41) purchased directly from Lexmark and the printer still
says I have no black ink, no matter how many times I remove and reinstall the cartridge.
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This can be one out of two things. Either a faulty cartridge, or the cartridge holder. If you still have the old cartridge, insert that one. If now it only displays 'Cartridge Empty', it means that the printer can see the cartridge, and it's your new cartridge that is faulty. If it's still showing Cartridge Missing, it's most likely your printer that is faulty. In either case, you should contact Lexmark Technical Support and they'll provide you with a solution.
You can also try cleaning the contacts in your cartridge Holder with a dry cloth.
I have a couple questions for you.
1. Is your cartidge 42 or 42A? The 42 cartridge will not work if you refill it. I learned that the hard way after paying to have it refilled and I got it home and it would not print. If you are using the 42A refillable cartridge, your ink levels will not reset. I called lexmark to ask them after not bieng able to find any answers online. He said that because I am using the 42A, it will print but will not register the level. The only downside is I have to keep an eye out for fading so that I do not ruin the printer heads.
What you need is to reset the ink level: 1) Goto the Lexmark Solution Center application. 2) Press button Maintenance>Install a new print cartridge, follow the instruction on screen. U may then have your new full ink level. Note: u only can reset to full level, cannot customize the level by your own. Hope this help.
Yes, most Lexmark cartridges as well as many other manufactures use something called 'Smart' Chips in the bottom of the ink cartridge. Usually unplugging your (about 10 seconds) printer resets the memory in the printer. Hope this helps!
Maybe you can try to reset the black ink level 1st. To reset the ink level: 1) Goto the Lexmark Solution Center application. 2)
Press button Maintenance>Install a new print cartridge, follow the
instruction on screen. U may then have your new full ink level. Note: u
only can reset to full level, cannot customize the level by your own. Hope this help.