Question about Creative Labs Zen Micro MP3 Player

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Player freezes at the "creative" logo

Hi, as mentioned above i am not being able to start my player as it freezes at the starup at creative logo, I've also tried the recovery method but still it doesn't work. I would really appriciate if you can please help me in this matter. Rgds Sukhish Puri

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It is more likely the motherboard. try to download the firmware. if it is still doing it, then you are going to have to get the motherboard replaced. regards, connie

Posted on Jul 13, 2007

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Related Questions:

1 Answer

Stuck on CREATIVE Screen


Take out battery and put it back in, see if it reset

Mar 20, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

I have a creative zen m vision which is not working if I try to reload firmware I get a message harddidk problem - how do I proceed


1 HD damage could be done when you drop the Zen and you hear noises inside, some times the display just shows the Creative logo and no more.
2 the display just show the Creative logo, no noises inside, you can tray to put in Recovery mode as mentioned in the other solution and then erase firmware then reload firmware, this firmware can be downloaded form creative page,http://us.creative.com/support/downloads/download.asp?MainCategory=213&nRegionFK=&nCountryFK=&nLanguageFK=&sOSName=Windows+XP&region=1&P
However
Before you go to all that trouble though try these steps:

1. Connect the device to the wall charger.
2. Hold the power switch to ON.
3. Put a paper clip into the reset hole.
4. Continue holding the power switch on until the Creative logo appears.
5. Select Format All from the Recovery Mode menu. (Note: THIS WILL ERASE ALL DATA FROM YOUR DEVICE! - but it's better than buying a new device)
6. When the reformatting is done, select Reboot from the Recovery Mode menu.

Jan 08, 2011 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

My fm radio stopped working on my creative zen vision, and the display is all messed up. It also freezes for about 20 minutes when I turn it on. After 20 minutes, it will play normal, but it freezes...


Support for Zen Vision M on this site:

One of the Knowledgebase Solutions for "freezing" gives this answer:

Solution ID: 64087
dot-clear.gifSolution ID # 64087 -->dot-clear.gifdot-clear.gif -->
















Player is Freezing
Keywords / Key Phrases: freeze, freezes, freezing, hang, hanging, freezes at creative logo, at docked screen, rebuilding library screen, playing audio files, switching to other functions or menus while shutting down, freezes at recovery mode, freezing at music playing now screen


  1. Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.
    The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.



  2. Refer to the article below to access the recovery mode and perform a Clean Up.

    SID 64088: Accessing the Recovery/Rescue Mode of your Player

    Note:



    1. Clean Up scans a player\'s hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player\'s firmware.



    2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.

Last updated: June 16th, 2009

Aug 08, 2009 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

Creative Logo frozen on Screen


Mine did the same thing, and this helped. I took out the battery, and then slid the power switch toward the power icon and held it there while putting the battery back in. This turned on the Recovery Mode. I selected "cleanup," and after that was done, I selected reboot. Once that was finished, the Zen started rebuilding the library. After that, the Zen turned to the menu screen and I was able to listen to music like normal. Hope that helps!

Jul 28, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

40 gb mps nomad creative


When it gets to the EAX screen tap it ******* the right side just above the menu button, wait for the drive to kick in and it should work again.

Jul 14, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Zen Neeon 5gb froze at Creative logo


You firstly should make sure about you dont have some autorun virus in your player.I had the same problem and i fortunately discovered an autorun virus in my player.I cleaned it and i started it in recovery mode.then i updated the firmware.it began working.you should try that.you can find the firmware upgrade program on creatives website.Good luck.

Jun 19, 2008 | Creative Labs Zen Neeon MP3 Player

3 Answers

Micro photo mp3 freezes


The microdrive is bad. You'll need to buy another player, since its too expensive to buy the microdrive; it costs more than half what the player costs.

Sep 13, 2007 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

Zen Micro Photo...freezes at Creative Logo


The microdrive is bad. Unfortunately you now have a brick. Microdrives are pretty expensive; you're best bet it to buy another MP3 player.

Aug 23, 2007 | Creative Labs Zen Touch MP3 Player

2 Answers

Zen Micro


Sounds like it may be the index in your Music Library. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Good luck and let us know what happened

May 01, 2006 | Creative Labs Zen Micro MP3 Player

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