Question about Creative Labs Zen Micro MP3 Player

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Player freezes at the "creative" logo

Hi, as mentioned above i am not being able to start my player as it freezes at the starup at creative logo, I've also tried the recovery method but still it doesn't work. I would really appriciate if you can please help me in this matter. Rgds Sukhish Puri

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Re: Player freezes at the "creative" logo

It is more likely the motherboard. try to download the firmware. if it is still doing it, then you are going to have to get the motherboard replaced. regards, connie

Posted on Jul 13, 2007

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My fm radio stopped working on my creative zen vision, and the display is all messed up. It also freezes for about 20 minutes when I turn it on. After 20 minutes, it will play normal, but it freezes...

Support for Zen Vision M on this site:

One of the Knowledgebase Solutions for "freezing" gives this answer:

Solution ID: 64087
dot-clear.gifSolution ID # 64087 -->dot-clear.gifdot-clear.gif -->

Player is Freezing
Keywords / Key Phrases: freeze, freezes, freezing, hang, hanging, freezes at creative logo, at docked screen, rebuilding library screen, playing audio files, switching to other functions or menus while shutting down, freezes at recovery mode, freezing at music playing now screen

  1. Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.
    The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.

  2. Refer to the article below to access the recovery mode and perform a Clean Up.

    SID 64088: Accessing the Recovery/Rescue Mode of your Player


    1. Clean Up scans a player\'s hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player\'s firmware.

    2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.

Last updated: June 16th, 2009

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When it gets to the EAX screen tap it ******* the right side just above the menu button, wait for the drive to kick in and it should work again.

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You firstly should make sure about you dont have some autorun virus in your player.I had the same problem and i fortunately discovered an autorun virus in my player.I cleaned it and i started it in recovery mode.then i updated the began should try can find the firmware upgrade program on creatives website.Good luck.

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Behind the on/off switch is a little hole. Inserting the end of a paperclip will reboot the device. Then seek out the latest software from the creative site and install it. It is sometimes a glitch caused by an early version of the software.

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Sounds like it may be the index in your Music Library. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Good luck and let us know what happened

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