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The Dyson can be taken apart fairly easily if you are handy with tools or not. Check Utube for "Dyson repair" or even "changing a belt". There are dozens of videos and it will show you how to get into the unit. Once in there you extract the objects that have taken up residence in there!
As soon as you know its happened, stop the unit as the engine may burn out however, in our case we tipped it around, put a coat hanger into various holes on the left of the unit, into the brushes, all done gently and eventually the sock got sucked into the basket. It took some patience but it worked and we just finished the job. Lesson learned, pick up obscure items before you start. This could have been a disaster!! Thanks for the advise and encouragement! Dyson for life!
Remove the power head from the wand. Turn it upside down on a table or counter. There are 5 screws to remove to take the head off. There are
3 on the long part just in front of the brush roller and 2 more on each corner of the short part. Once you have the hood off you will be able to remore your sock, then put back on the hood.
It won't turn the brush because the belt is stretched or broke from the heat of sucking something too big up. If you have your service manual it should show you the location of the belt covers to replace it.
I had the same problem with my vacuum. I called in for technical service and was told to push the "reset button". It turns out that there is a small red button right next to the dirt indicator light. I pushed the button, plugged the vacuum back in and started it up and it worked like a charm! :) Hope this helps!
Dear Xana,I have had problems like yours before. More times then not the roller brush "belt" got damaged and needed to be replaced. You should also check your roller brush and make sure it was not knocked out of alignment.
If neither of these solutions help,then it could be, your roller brush "Bearing Assembly"got damaged which would mean you need to either replace the "Bearing Assembly" if it is removable and if you can find that part.Or else you would need to replace the whole "Roller Brush".
You can normally tell if the "Bearing Assembly" is damaged by trying to turn the roller brush with your hands,if it takes a lot of force to make it turn,then theirs a good chance it was damaged!
These repairs are fairly easy to do, just read your Vacuum manual on replacing parts,also make sure you always have the vacuum unplugged while replacing parts or doing repairs.