Question about RIM BlackBerry Pearl 8100

3 Answers

Annoying recurring message

My Blackberry Pearl has just started displaying the following:
"You are ettempting to open a secure connection, but the server's certificate is not trusted". I then am queued to either:
Continue
Close connection
View certificate
Trust certificate

If I click continue, close, or view, it eventually brings me back to the same message.
If I click "Trust", im am asked to enter my "key store password", of which I know nothing.

Please help me to get rid of this incessant intrusion, that occurs whether I am on the phone, texting, or emailing. Thanks.

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3 Answers

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Instead of installing certificate, In the device options, click
Security Options, go to TSL options menu and disable server trust certificates.

Follow instructions at page 125 on the user manual here.

Posted on Jan 26, 2009

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  • Master
  • 565 Answers

Resolution Perform the following steps to install the SSL certificate:

  1. Open BlackBerry Manager.
  2. Click the BlackBerry MDS Services Uniform Resource Identifier (URL).
  3. When prompted to accept the SSL Certificate, click View Certificate.
  4. Click Install Certificate.
  5. Click Next.
  6. Click Next, leaving the default option for automatic selection.
  7. Click Next then Finish.
  8. Select Yes to install the certificate and then click OK.
  9. Click Yes to proceed.
  10. Type the administrator user name and password (This account was created during the installation of BlackBerry MDS Services.) The page will open displaying an error.
  11. Restart BlackBerry Manager.
  12. Log in with the administrator account.

Posted on Jan 25, 2009

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1 Answer

Phone turns into a white screen with hourglass in the middle then shuts off. happens several times a day.


Hi it is because the BlackBerry Pearl 8100 smartphone cannot initialize the BlackBerry Device Software or there is a corrupt operating system file.
To resolve this issue, reload the BlackBerry Device Software on the BlackBerry Pearl 8100 smartphone.
To perform an installation of the BlackBerry Device Software using BlackBerry Desktop Manager version 4.5 to 5.0, perform the following steps:
1) Open BlackBerry Desktop Manager. 2) Connect the BlackBerry smartphone to the computer and open the BlackBerry Desktop Manager. 3) Double-click Application Loader.
4) Click Start under Update Software to start the installation process.
5) Type your BlackBerry smartphone password, if prompted, and click OK.
6) Select Options under Device Software Options.
7) Select the check boxes next to the names of the applications to be loaded, and then click Next.
8) Click OK > Next > Finish.
9) When the process has completed, the message The loading operation was successful will appear.
10) Click Close to return to the BlackBerry Desktop Manager.
I hope this information will be helpful to you.

Nov 21, 2009 | RIM BlackBerry Pearl 8100

1 Answer

I have the jum error 102 on my blackberry pearl however my phone occasionally returns back to normal why?


Hi, The BlackBerry smartphone stops responding, and the "JVM 102" error message is displayed: JVM 102 error occurs when there is an issue with one or more of the .cod files installed on the BlackBerry smartphone. To resolve this issue, perform a clean reload of the BlackBerry Device Software on the BlackBerry smartphone using the application loader tool. Before proceeding, make sure that the latest version of BlackBerry Device Software is installed on the desktop computer by completing the following steps: To perform a clean installation of the BlackBerry Device Software using BlackBerry Desktop Manager 4.5 to 5.0, perform the following steps: Open BlackBerry Desktop Manager. Click Help. Select About Desktop Manager. Click the Device Software tab. Verify that the BlackBerry Device Software displayed is the latest version currently available from the wireless service provider. Warning: The following procedure will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the BlackBerry smartphone data before proceeding. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager. Double-click Application Loader. Click Next to start the installation process. Type your BlackBerry smartphone password, if prompted, and click OK. Select the check boxes next to the names of the applications to be loaded, and then click Next. Click Settings, and then select the check boxes beside Delete all application data and Erase all currently installed applications. Clear the check box next to Backup up device data automatically during the installation process. Click Ok > Next > Finish. When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager. To perform a clean installation of the BlackBerry Device Software using BlackBerry Desktop Manager 4.1 to 4.3, complete the steps 1-5 above and then proceed with the following: Click Advanced , and then select the check boxes beside Erase all application data and Erase all currently installed applications Click Next. Select the check box next to Do not automatically backup the application data during the loading process (if prompted). Clear the check box next to Backup and restore applications installed wirelessly (if prompted). Click Next > Finish. I Hope it helped you. Thank you for using ' Fixya ' and have a nice day!!

Nov 16, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Phone erases text messages and call log


This happens because of large applications are installed on the BlackBerry smartphone.
To resolve this issue, complete the following steps:-
  1. Make sure that the BlackBerry Device Software is installed on the computer to display the correct total application space.
  2. Determine the application space that is available on the BlackBerry smartphone by completing the following steps.
a) Connect the BlackBerry smartphone to the computer.
b) Open the BlackBerry Desktop Manager.
c) Double-click Application Loader.
d) At the Device Application Selection screen, under the application selection window, note the total application space.

NOTE:-Select the List additional applications that are installed on the connected device check box to include the applications that are installed outside of the BlackBerry Device Software applications and the file sizes.
3) Remove applications that are not required. For example, remove additional language packs and themes.

Nov 07, 2009 | RIM BlackBerry Pearl 8100

3 Answers

Unable to delete messages


Resolution 1 - Reset the BlackBerry smartphone
Perform a hard reset of the BlackBerry smartphone.


Resolution 2 - Back up and restore the BlackBerry smartphone
Back up the BlackBerry smartphone by completing the following steps:
  1. Connect the BlackBerry smartphone to the computer.
  2. Open BlackBerry® Desktop Manager and click Backup and Restore.
  3. Click Backup. You are prompted to save the backup file. Save the file to a location that can be accessed later.
  4. Click Save. The backup process completes.
Clear the BlackBerry smartphone Messages database by completing the following steps:
  1. In the Backup and Restore window, click Advanced.
  2. In the Device Databases list, select the Messages database, then click Clear.
  3. A warning message appears. Click OK to continue. The database is deleted from the BlackBerry smartphone.
  4. Click Refresh to update the BlackBerry smartphone Messages database.
  5. From the File menu, click Open.
  6. Go to the location where the BlackBerry smartphone backup file is saved, select the backup file, and click Open.
  7. In the Computer databases list, select Messages. Click the arrow pointing to the Device Databases list.
  8. A warning message appears. Click OK to continue. The Messages database is restored to the BlackBerry smartphone.
  9. Click Back.
  10. Click Main menu to return to the main menu of BlackBerry Desktop Manager.
Note: Databases that are configured for automatic wireless backup are grayed out and unavailable for backup and restore functionality using BlackBerry Desktop Manager.

Resolution 3 - Delete and restore all BlackBerry smartphone data
Complete a security wipe on the BlackBerry smartphone by completing the following steps:
  1. Back up the data on the BlackBerry smartphone. For more information, see Resolution 2.
  2. From the Options menu, click Security Options.
  3. Click General Settings.
  4. Press the Menu key and select Wipe Handheld. Type the word blackberry to continue the process. Note: This option is unavailable in BlackBerry® Device Software 3.6 and earlier. If using BlackBerry Device Software 3.6 and earlier, a security password must be enabled and typed incorrectly ten times.
  5. Restore the data to the BlackBerry smartphone.
  6. Delete the messages again.
Resolution 4 - Re-activate the BlackBerry smartphone
Re-activate the BlackBerry smartphone on the BlackBerry Enterprise Server by completing the following steps:
  1. Remove the BlackBerry smartphone user account from the BlackBerry Enterprise Server.
  2. Complete a security wipe on the BlackBerry smartphone.
  3. Add the BlackBerry smartphone user account to the BlackBerry Enterprise Server.
  4. Complete the enterprise activation process.
  5. Clear the Messages database using BlackBerry Desktop Manager.
Resolution 5 - Update the BlackBerry smartphone to the latest BlackBerry Device Software
Download the latest BlackBerry Device Software version available for your BlackBerry smartphone, then use the application loader tool to reload it.

Oct 29, 2009 | RIM BlackBerry Pearl Smartphone

1 Answer

Blackberry pearl 8130. screen wont come on.


To help you with this problem, I want you to know that when a cellphone got fell, the main problem will be make is lost in display,you will not see anything but you can hear something like message tone and start-up tone, you can also receive calls. Don't be worry with that kind of problem. To tell you whats happening inside your phone is your LCD of display connection is only misaligned. Get it to the nearest cellphone repair center to get your cellphone to be open by a technician and probably they will do dismantling your phone and fix the problem. Hope this could help. Don't forget to say thanks..:-)

Oct 28, 2009 | RIM BlackBerry Pearl 8100

2 Answers

I get app error 523 every time on my blackberry 8220 pearl flip display


On the BlackBerry smartphone, the following error message appears after pressing the Mute button, accessing an application, or performing a hard reset:
523 app. error. Reset.

To resolve this issue, first perform a hard reset.

A hard reset involves physically removing the battery from the smartphone and then reinserting it. To perform a hard reset, complete the following steps:
1) Remove the battery cover from the back of the BlackBerry smartphone.
2) Remove the battery, and then reinsert it after a few seconds.
3) Replace the battery cover.
If this does not resolve the issue, the BlackBerry® Device Software must be re-installed.

Before proceeding, make sure that the latest version of BlackBerry Device Software is installed on the desktop computer by completing the following steps:
To perform a clean installation of the BlackBerry Device Software using BlackBerry Desktop Manager 4.5 to 5.0, perform the following steps:
  1. Open BlackBerry Desktop Manager.
  2. Click Help.
  3. Select About Desktop Manager.
  4. Click the Device Software tab.
  5. Verify that the BlackBerry Device Software displayed is the latest version currently available from the wireless service provider

Warning: The following procedure will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the BlackBerry smartphone data before proceeding.

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click Application Loader.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and click OK.
  5. Select the check boxes next to the names of the applications to be loaded, and then click Next.
  6. Click Settings, and then select the check boxes beside Delete all application data and Erase all currently installed applications.
  7. Clear the check box next to Backup up device data automatically during the installation process.
  8. Click Ok > Next > Finish.
  9. When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.
To perform a clean installation of the BlackBerry Device Software using BlackBerry Desktop Manager 4.1 to 4.3, complete the steps 1-5 above and then proceed with the following:
  1. Click Advanced , and then select the check boxes beside Erase all application data and Erase all currently installed applications
  2. Click Next.
  3. Select the check box next to Do not automatically backup the application data during the loading process (if prompted).
  4. Clear the check box next to Backup and restore applications installed wirelessly (if prompted).
  5. Click Next > Finish.
The BlackBerry smartphone will not show a Connected state in the BlackBerry® Desktop Manager. Proceed to open and run the application loader tool.
If BlackBerry Desktop Manager cannot connect to the BlackBerry smartphone, perform the following steps:
  1. Remove the battery and run loader.exe from C:\Program files\Common Files\Research In Motion\AppLoader.
  2. Remember to reinsert the battery after the loading operations begin.




Oct 26, 2009 | RIM BlackBerry Pearl Flip 8220 Cellular...

1 Answer

Blackberry Pearl 8220 backlight slow to respond


That sounds really annoying. If its not a hardware issue maybe you could look at the screenlight app to force the light on.

http://appworld.blackberry.com/webstore/content/6808

Jun 19, 2009 | RIM BlackBerry Pearl Flip 8220 Cellular...

2 Answers

Getting an annoying message constantly


Just got off the phone with Sprint support... who answered my call in about 10 seconds(wow). Apparently RIM sent out "bad service books" a few weeks ago, so you need to delete two of them, and then reconnect the host routing table. I have no idea what any of this means, but follow these steps:

OPTIONS/ ADVANCED OPTIONS
CHOOSE SERVICE BOOK
FIND: "NEXTEL MMS TRANSPORT" RIGHT CLICK ON THE MENU BUTTON AND DELETE
FIND: "MMS CLIENT" RIGHT CLICK ON THE MENU BUTTON AND DELETE

HIT BACK BUTTON
CHOOSE "HOST ROUTING TABLE"
HIT MENU KEY, SELECT "REGISTER NOW"

It's supposed to take 20 minutes, but it apparently works. Enjoy!

Jan 25, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Pearl not working


blackberry when turned on shows hourglass and then turns displays security test then shuts down and then does it again

Nov 09, 2008 | RIM BlackBerry Pearl 8100

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