Question about Sanyo DWM-3500 System

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DVD pLayer Not spinning DVD's

When I put in a dvd to play, the screen tells me it is "Reading" then "Err" message shows up. This happens with any disc we try to play. we've gone through all the troubleshooting steps that are in the manual (cleaning the disc, making sure disc is placed correctly, running a cleaner, etc.) My husband finally opened the top cover to discover that when the dvd tray closes the disc does not start spinning. He tried to manually get the disc to spin and it will start spinning and play the dvd, but then it stops spinning again after a short while. Is there an easy fix for this or do we need to trash the player?

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Re: DVD pLayer Not spinning DVD's

If your dvd player is 5 years old or more i suggest you trash it and get a new one but if its not try to clean the lens manually with a peace of bond paper. rub the paper gently on the surface of the lens

Posted on Dec 22, 2007

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I am having SONY DAV-DZ100 DVD Home theater system. The player is reading all the MP3 format cds and If I Insert any DVD, the message showing as "can't play this disc", even its a new DVD. Please suggest the solution.

Oct 12, 2011 | Sony DAV-DZ100 System

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I put a dvd in but the system is not reading it. i've tried other dvds and tried all 5 disc changers, but my system is still not reading any dvds. what is wrong?

Hi, what makes the DVD not to be able to read the inserted DVD's is because the lens of the player is too weak to spin the dvd plate to play.

You will need to use a DVD Lens cleaner to clean up the lens inside the player to clean up dirt disturbing it from not playing any DVD cd.

If after cleaning the Lens and still does not play,you will need to replace the Lens..

Have a nice day..

Feb 18, 2011 | Panasonic Home Theater System System

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I have a philips hts6510 home theatre system and when i put a dvd in to play it says no disc

Normally a dvd player shows the message NO DISC when,
1. The disc inserted is bad.
2 The lase pickup unit inside the dvd lost its reading intensity, dirty lens or the spindle motor damaged .

In your case the second one happened. the intensity of the laser pickup unit has lost or the spindle motor faulty or there is some dust on its lens. just insert a cleaning cd in it for two or three times. then check again is the DVD is reading or not

if the problem remains then you have to check the motor and the laser pickup unit. the lase pickup unit have two laser emitter and receiver in its inside . one for reading and playing DVDs and the other for CD and MP3. also the spindle motor runs in different speed when u insert dvd and cd.

Open the cover of your dvd player and power it on insert an audio cd and watch is it reading or not also notice the speed of the spindling of the cd. if the audio cd reads and play. then the possible problem is the spindle motor

To conform it remove the audio cd and insert a dvd. watch the rotation of the dvd. if it feel very hard to rotate it then, the spindle motor is damaged. if so replace the spindle motor if it runs more the the speed of than audio cd then the laser pickup unit is faulty. Then u have to replace the laser pickup unit.
if you need any further assistance from me , feel free to contact me through fixya.

Jan 16, 2011 | Philips HTS-6500/37 System

2 Answers

"No Disk" message

Your dvd lense need cleaning .
For that buy lense cleaner disk from nearest computer shop then put that disk into cd/dvd rom then play it then it clean dust from lense then you can use it again .
But if still same issue then you need to replace your dvd lense .
Let me know if you need further assistance.
Thanks for using FixYa.

Feb 24, 2010 | Sony Bravia DAV-HDX265 Theater System

2 Answers

When i put a dvd in the player it just says "reading"

You might be suffering from region code identity crisis.  The back of the DVD case will say what region it will play on.  Look in your manual or on the back of the DVD player and see what region discs it will allow to play.  If these #s are not the same your player will be reading a long time or eject the disc.  Region 0 DVD can play on any DVD player.  If your in the US, then your on Region 1.
Also, check that the disc is not heavily scratched or you got smudge marks on it.

Oct 25, 2009 | Sony DAV-C770 System

1 Answer

Dvd freezing

is ur dvd player in an inclosed area because they need air and some more than others. is the device getting hot to the tuch. if it is then put somthing under the corners of the dvd player to raise it up. this should stop it from over heating. also try cleaning it. please rate my suggestion. thanks

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Sanyo DMW-3800 system problem

call jinnie at sanyo
ph # is 870-633-5030
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DVD won't play: Err message

We have the same problem with our Sanyo DWM-3800.


Nov 18, 2007 | Sanyo DWM-3800 System

1 Answer

DVDs won't play

Hi Pookie, This is an easy fix. All you need to get is a CD/DVD-Player Laser-Lens Cleaner for about $5.00. You can get these at Best Buy, Circuit City, Radio Shack, or any similar place. Use this, and let me know how it works for you. Best regards, nightdiver

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1 Answer

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The laser lens in your player might be dirty or failing. Try the following solutions: Clean the laser lens with a DVD player lense cleaning disc. Lense cleaning discs are available at many electronics retail store. Sorry i can't help you more. P.S. please use line breaks between paragraphs and one "dot" at the end of a sentence is enough.

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