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sounds like your thermostat not working correctly usually the reason for this! and there never easy to change i would take to refrigeration company its electrical and now days the thermostat you get could look different from the one it has so get some one qualified to look at freezer it may not be thermostat as there are usually a few reasons for these sort of things to happen but its usually the thermostat
Does your model have independent thermostats for the fridge & freezer???
If not, could be that you will need to change the Thermostat.
These are not expensive - around £10 if you buy on the Internet.
Easy to fit yourself...just turn off the power, remove the power plug from the wall, then unscrew the 'stat unit from inside near the top of the fridge (some are attached to the interior light) and remove the screw holding the thermostat tube to the rear wall.
Often the thermostat gets a small hole somewhere in the long tube, which then lets all the gas escape, making the stat useless.
You can see these small holes in the pipe if you use a magnifying eyeglass, like the kind Jewellers use.
Thermostat can easily be determined, it has knob or a display for digital control. If it is a knob try to set it to high cool but if wont work.Try to unplug the unit and pull out the thermostat set it to high cool and check if there is a resistance on its terminals. Or check for open overload compressor Or may be the winding of compressor is open.