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You can locate your PUK usually it is included in your sim card kit when you purchase it. if you lost it already, this is the last thing we can do. Contact your operator customer care or visit them and ask for your PUK code and they are very glad to help you. they will ask you several questions pertaining to your account to verify if you are the real owner. You can also get it on-line on most operator if they have this service at their website.
Once you receive your PUK code, you will need to enter it into your phone to set a new PIN code.
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Note: If you enter the wrong PUK code 10 times in a row, your SIM card will be invalidated, and you will need to purchase a new SIM card. The phone will display the following error: "PUK blocked call operator."
A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you will need to get a PUK code from your SIM card Customer Care.
if its the PUK code you need contact your customer service...they are the only ones that have it. as far a setting up a pin you shouldnt have to but if its asking for one most all phones default phone lock code is 1111 but the phones sercurity default lock code is 0000 once you have the PUK code and have entered it....try the 1111 first then it will have you enter it again if that dont work try the 0000 If the incorrect lock code is entered more than 3 times the phone will display "ENTER PUK". just enter the PUK code again
Pin Unlock Code (PUK) If you miss key (or forget) your SIM pin code, and enter the wrong one 3-5 times in a row, the SIM will lock up, and you’ll need to enter the PUK unlock code to release it. You should ask your Network Service Provider for this code when you need it. Don’t try to guess it, because after a few wrong guesses, the SIM card will be permanently disabled.
if you enter the wrong pin code for 3 times your sim will get blocked ... it will ask for the puk code ... then
you must call to the customer care of your network provider and you
must tell them that your pin got blocked you want the puk code ... they may ask for the details of your sim card be sure to tell it ..
then they will provide the puk code note it down and enter into it .. your sim will get unlocked...
note : if
you enter the wrong puk code for more than 3 or 10 times the sim will
get fully blocked if then you must contact to network provider
as youve entered the puk code, it asks for the new pin code, the default code was 1234 right? so if you are going to try the new pin code yu can either invent a new pin code or just enter the default code.
if your phone is asking for puk code then ring your operator and they will give you the code for free over the phone thats the only way of getting puk code as its different for every service provider but they will provide code for free so give them a call you can also get it off their website sometimes so have a look call them they give you code