Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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Heeeeeelllllppp!!!!!!!!! my zune makes a noise like tick tock like a clock and in it reads contact support what can i do please can someone helps me???????????

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Sounds like the hard drive trying to boot and can't. possible symptoms are a bad battery (i have had this happen to me) or in extreme instances a bad motherboard. i have completely dove into the tear down of the 30GB Zune and recently have repaired several to working order. check out ebay for the things i mentioned...hope this helps

Posted on Jan 28, 2009

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1 Answer

I have the first generation zune 30gb and the lcd screen broke so i bought a new lcd screen online and replaced it myself. after a couple months now my zune is making noises and will turn on but will not...


Hi if you are getting the error 5 contact support message your HD is going bad. You can try re loading the firmware but if that does not work then the HD will need to be replaced.




If you need more help, parts or repair services you can go to my repair service web page at firehouse7777.weebly.com and find info to contact me if needed. thanks

Dec 05, 2010 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune 4gb won't turn on or connect to computer.


You might need a new batter, you can probably buy that online, just be sure the battery is the problem before buying one.

Jun 17, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Microsoft Zune problem....


do you have the updated software?
check zune.net for more help

May 30, 2009 | Microsoft Zune JS8-00001 Digital Media...

4 Answers

Zune error 5 contact support


I know hoe u can fix it up but itll erase everything first.
1. hold the back and up key to restart.
2. after the zune logo goes off, hold the back, center and play button all together. it'll display code three, dont release yet. keep holding till it goes i think code 1 or 2. asking u to connect to pc. then do it.
3. update the software and ur good to go.

i called microsoft when this happened and this ***** told me i need to pay 150 bux to get a new one. thats bull since ive been down with zune since gen 1

Apr 06, 2009 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Zune freezes and says contact support


in order to fix this . you have to restart the device. to restart the device you press and hold back while also pressing and holding the top part of the zune pad until screen goes blank and zune logo appears this should work. if contact support comes back up try restoreing the device.

for more info on how to restore the zune go to zune.net/support and press technical issues and a list with how to fix any problems will appear

Jan 09, 2009 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Help My Zune Turns On But Blank Screen


Hi guys,
I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!
-Matt
=-=-=-=-=-=-=-=-=-=-=
[Update - 2:20pm PST]
Hi guys,
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
-Matt
=-=-=-=
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

Nov 09, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Transferring Videos to my Zune 80gb


Use Windows Media Player to transfer files rather than Windows Explorer - make sure the player can read WMV format - I do not have my spec sheet on me, but it is available on the Zune website. Finally, make sure the DRM license for the song/video is up-to-date.

May 13, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

OMG OMG OMG OMG


Just don't use the software. Click Start > My Computer > find your Zune (will be represented as an additional drive there) > open it and delete, drag and drop songs, video, pictures, etc....
When your done right click on the USB device connected icon in your systray (next to your system clock) and select eject USB device, locate your Zune in the dialog box that appears and when it says it's safe to disconnect, disconnect it.

Apr 30, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

I NEED HELP ASAP


if u havnt already go to www.zune.com/support. thats all i can help with. sorry.

Mar 19, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

4 Answers

Zune 30GB black


if it says "contact support" restoring it will not work anymore. listen to the zune's hard drive. if it spins but makes a repeittive noise, the HDD is broken. if it doesn't spin at all either the hard drive of the motherboard may be broken. on the 80gb zune it's usually the logic board or the hard drive cable that causes this. there is a zune repair tutorial online gives you an idea on how to do the replacement yourself. parts are on ebay.

Dec 17, 2007 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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