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The power button will not turn off my dyson dc25. Please help. Thanks

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  • Expert
  • 197 Answers

Switches on electrical components aren't made for a lifetime. They want it to last for a long time but there is possibly a factory fault in it. Either way you'll need a new switch put in it. If you send it out for repair you'll find out it's not cheap, got a handy friend?

Posted on Jan 18, 2013

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Posted on Jan 02, 2017

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  • 183 Answers

SOURCE: whistling noise on dc25 Animal

there may be a small cut in the tube or there is something stuck restricting the suction check all hoses

Posted on Jul 28, 2010

#1 Taper
  • 1040 Answers

SOURCE: My Dyson DC25 is squealing. Can you please help

It could be 1 of 3 things:

1. The belt that drives the beater bar.
2. An impeller that has a broken wing or 2, throwing it off balance.
3. Or, the bearings in the motor are going out.

Hope this helps,

Jim

Please Rate this Solution: THANKS!

Posted on Dec 03, 2009

SOURCE: The carpet brush on my

Next to the power switch is another button, this switches the brushbar on and off. The brushbar can be turned off for hard floor surfaces so as not to scratch them

Posted on Oct 25, 2010

  • 1 Answer

SOURCE: WHEN I TURN OFF DYSON

I am experiencing the same problem with dyson 25 when the motor is shutting down - i hear a strange noise ....

Posted on Jan 24, 2011

DysonInfo
  • 107 Answers

SOURCE: Dyson DC25 rotating brush doesnt work

There is a reset button on the side of the brush bar head. Press it.

Posted on Dec 20, 2010

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2 Answers

No power to brush head after replacing complete brush unit with a new one.


Hi there, it's Jack at Dyson.

If the replacement cleaner head hasn't resolved the issue with your DC25, we'd appreciate the opportunity to take some further details and talk you through some simple troubleshooting checks. These will help us if a repair from a qualified Dyson engineer is needed - if this is the case we can also confirm if your DC25 is still covered by its Dyson warranty.

When you have your machine to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Mar 20, 2015 | Dyson DC25 Vacuum

1 Answer

Dyson dc25 off button won't turn off, brush button won't engage brushes


Hi ... did u get this fixed cos mine is the same hve to switch off on the wall?

Sep 22, 2012 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Blinking power button on dyson dc25 animal


Hi there,

I'm sorry to hear you're having difficulties with your Dyson vacuum. As the DC25 does not have any indicator lights, it sounds as if you have a DC28 Animal. If the power light is blinking, the machine needs to be reset - you can do this by turning it off for at least 30 seconds. It's also a good idea to check the cleaner head and brushbar for any obstructions - for assistance in doing this, please follow the steps shown in the video below.

This should resolve the issue, but for any further help or advice, please get in touch with us directly by calling free on 1-866-693-9766 - or if you email us at askdysonUS@dyson.com, someone will be in touch as soon as possible to provide further assistance

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Jan 16, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

Cant find reset button on my dyson dc25


Hi there,

To reset your DC25, please follow the link below to view our support video guide:

https://www.youtube.com/watch?v=q--faamcC7g

Please note, the brush bar will never rotate when the machine is standing upright. Make sure you recline your DC25 into the normal vacuuming position before you test it.

Hopefully this answers your question, but if you need any further assistance, please get in touch with our Helpline by calling free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Nov 02, 2011 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Hello i have the dyson ball hoover dc25. all floors. it picks up really well on the carpet, but u get to the oak and tiled flooring and it just blows the dirt about and doesnt **** it up. i read the manuel...


Hi there,

Sorry to hear you're having difficulties with your new DC25 All Floors. As the user guide states, the brushbar should always be switched off when cleaning hard floors - you can turn it off using the silver switch next to the red on/off switch. You might find it helpful to refer to this guide from the Support section of www.dyson.com:

http://www.dyson.co.uk/support/help.asp?article=1575&product=DC25-ALLFLOORS

If you have any further concerns about your DC25, please get in touch with us directly. You can call free on 08002980298. One of our experts will be happy to answer your queries.

Kind regards,

Jack
Dyson Customer Service

Jul 26, 2011 | Dyson DC25 All Floors Bagless Upright...

2 Answers

Dc25 powers up then shuts off


Hi Crystal,

There could be a few things wrong. The indication is that your Dyson is overheating and the safety switch is turning it off. There are some easy remedies for this if nothing worse is wrong.

Clean your filter or replace it.
Check all the hoses, brushes, and belts for debris stuck in them.
Does you brush turn?
Do you smell anything hot or burning?

The usual problem is one of the first two suggestions.

If this doesn't work, please reply back and we'll investigate further.

I hope this helps. If it does, I'd appreciate a 4 thumbs up. Thanks,

Handie Andie

Apr 21, 2011 | Dyson DC25 All Floors Bagless Upright...

2 Answers

Carpet roller brush not going round


Hi there,

Sorry to hear you're having a problem with your DC25. You should be able to resolve the issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1566&product=DC25-ALLFLOORS

However, if you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Apr 01, 2011 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Power button won't stay down.


Hi there,

Sorry to hear you're experiencing a problem with the power button on your DC25.

In case you haven't tried this, give the button a firm push all the way down. If this doesn't resolve the issue, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US) so we can help.

Kind regards,

Jack
Dyson Customer Service

Feb 24, 2011 | Dyson DC25 Animal Bagless Upright Vacuum

2 Answers

Just put together my dyson dc25 and beater bar wont spin


Hi there,

The brushbar on your DC25 can be switched on for vacuuming carpets, or off for vacuuming hard floors.

To turn the brushbar on or off, use the silver button located to the motor on/off button. Information on how to operate DC25 is provided in the user guide supplied with your machine. You might find this link useful if you don't have your user guide to hand: http://www.dyson.co.uk/support/help.asp?article=1575&product=DC25-ALLFLOORS

Hopefully this should resolve your issue. If you require any further advice on using or maintaining your DC25, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can provide the assistance you need.

Kind regards,

Jack
Dyson Customer Service

Dec 09, 2010 | Dyson DC25 All Floors Bagless Upright...

2 Answers

The carpet brush on my DC25 Dyson Ball Animal has stopped working. Is there a reset button ?


Next to the power switch is another button, this switches the brushbar on and off. The brushbar can be turned off for hard floor surfaces so as not to scratch them

Oct 25, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

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