Question about SanDisk Sansa e260 MP3 Player

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I'm freeze My mp3 player just freeze! When i push the menu/power button, it say's on the screen: << load main image failed, switch to recovery mode.>> So my question is what do i do to correct the problem and why it did that? thank you. danny

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Re: i'm freeze

The firmware of the player is corrupted.Have you tried to update the firmware of the player? If not please follow this steps to resolve this problem. Enable the hold switch for it to show the orange color then press and hold the record and menu button until it shows welcome to recovery mode. Download the sansa firmware updater at the sandisk site and install and run it at in your computer. Then after that it will then be asking you to connect a device plug the player to the computer and perform the update. If the update is successfull you will be prompted to choose a language. hope this helps. :D

Posted on Jul 22, 2007

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When i power it up it is reading at the top of the screen load main image failed switch to recovery mode then it just freezes

Download the software after you run the link below ....Put check next to converter/firmware update/Manual download...Go to your start menu programs go to sansa choose Sansa updater follow instructions.......( here is the link After installation connect your sansa......recovery mode lock the sansa hold center button in and push and hold the start/menu button until recovery mode....Also make sure you are connected to a 2.0 usb the back of the computer is best (the motherboard).... USB mode located on the sansa if asked to change to MSC goto menu press enter scroll to settings press enter scroll to usb mode press enter scroll to msc press enter press menu.....Connect should auto start sansa software..... Sansa software/driver Updates firmware follow instructions Downloads manual Downloads converter

Dec 21, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

Black screen that just says "load main image failed Switch to recovery mode"

okay have u tried going in recovery mode, (push power and hold at same time) may it will boot the whole system, if not look out for ROCKBOX ( foe new operating system

Dec 10, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Load main image failed. switch to recovery mode

Reset All
If your device freezes up press the Menu button and hold for 15 seconds.
This is like a power down of the device. Once you perform the reset, the adjustments you made during last operation
will be gone.....IF that doesn't work try to the update software and install then lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode then connect to the computer Start the update software if it doesn't start automatic goto /start /all programs /Sandisk/sansa updater/ sansa updater and start it up manually... follow instructions on the updater and the sansa hope this works.... Please rate

Apr 13, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Load main image failed Switch to Recovery mode

Use the Sansa Recovery Tool on the Sandisk website

Jun 01, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

My sansa e250 ask me this

1. Put Lock on.
2. Push and Hold Both Rec and Power buttons while the power is off.

Then message should show saying: " Welcome to Recovery Mode"

Mar 17, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Problem in sofware

switching to recovery mode is easy. simply connect the device to your computer, then push over the hold button so the orange is showing. next push and hold the record button and at the same time push and hold the power button. after a few seconds it should go to recovery mode. best of luck : )

Feb 14, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260

You need to do the following:
1. Go to recovery mode by setting the hold mode to hold ,then press record button and power/menu button.
2. Connect to computer with USB cable as per meassage on sansa
3.Download an mi4 file from for your model
4. copy this mi4 file to the 16MB partition that appears for your sansa.
5. Disconnect then power down and on again.

Jan 17, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer


to switch to recovery mode plug the mp3 into ur comp. then push hold button so orange is showing then push and hold record button and power button at same time. it should do it. best of luck. : )

Jan 11, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Load main image failed?

Hope this would help. Have you updated the firmware of your player? Try updating the firmware of your player. When the player is turn off slide the hold switch for it to show orange/red color. Then press the Record and the menu button until is shows on the screen welcome to recovery mode. Then go to sandisk website and download the firmware update and install it to your computer. When it ask you to connect a device connect the player and update the firmware of the player. If the update is successful then it would ask you to choose a language. Hope this helps

Jun 16, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Load main image failed

go to sandisk and go to support there you can find support the recovery software. hope it helps

Jun 16, 2007 | SanDisk Sansa e250 MP3 Player

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