There's a few possible reasons that it may not be turning on:1. (simple but common mistake) Make sure the batteries are in the correct orientation. (Positive with positive, Negative with Negative)
2. Is there a switch anywhere that turns the device power source on? Like from ON to DEMO to OFF maybe(Sometimes it's on a little box behind a Velcro flap inside the toy/Or on the foot)?3. Otherwise the wiring in the toy might be faulty all together and you should either refund it or exchange it for another.
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