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As a former VC Grill and fireplace dealer, I though the Model Number you listed looked a little strange. Almost all true Vermont Castings Grills have model numbers that start with VCS. Then I realized that this grill when introduced 3 years ago, was an exclusive (at the time) for Home Depot. It was built for what we called the Big Box Stores, rather than independent dealers like myself. As of right now, Home Depot no longer carries the grill, but there are still a few in the market place. However, there are no Owners Manuals or online literature available in regards to the overall physical size of the grill. I can tell you, that it has 600 sq inches of cooking space.
Hope this helped you. Sorry I couldn't provide more dimensional information.
As is typical with Vermont Castings, when they discontinue a model (as is the case with yours), they discontinue any reference to it (Owners Manuals, Parts Manuals, Replacement Parts, etc.) and refrer the customer back to the VC Dealer. However, there are a few parts available through online grill parts stores. But they are pretty limited.
At one time, NEX Grill was manufacturing the VC Grills for Vermont Castings. You may want to check their website for availability of parts.
Because you bought your grill at Lowe's/Home Dept there is no conversion kit available. Conversion kits are available only for the MHSC made Vermont Castings grills sold at authorized dealer locations. If you are interested in a genuine Vermont Castings grill please visit www.ibuybarbecues.com or www.ibuyvermontgrills.com
It could be something as simple as a triggered safety feature within the gas tank itself. These new tanks will react to the gas leaving the tank at a high flow rate causing low burner temps. To remedy: shut off gas and remove tank. Open and close all valves on the grill. Reattach the tank and SLOWLY open the valve 2 turns. Then retry. See page 13