Question about The Companion Group Kozy World Portable Companion Heater

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Cannot get pilot lit burns blue flame but goes out

Gas log set was working but click sound went out now pilot burns blue but wont stay lit

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The best approach first would be to blow out the dust. There are one to two breather ports that easily get clogged. If that doesn't work it may be a bad thermocouple. It can be checked with a volt meter set to multicolored. Disconnect the thermocouple from the valve and attach the black lead to the thermocouple itself and the red to only the tip that makes contact inside the valve. Light the pilot and hold in button to begin watching the readings. 18-24 millivolts is the desired range.

Posted on Feb 10, 2013

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Posted on Jan 02, 2017

  • 47 Answers

SOURCE: I just bought a brand new Kozy World blue flame

The thermocouple is bad or not aligned properly. It is the metal bar in front of the pilot light. This bar senses the heat put off by the pilot light. If it does not get hot it will not allow the gas to flow. You either need to align it so that it is in front of the pilot light and receives enough heat to allow the gas valve to operate or possibly the thermocouple has gone bad and needs replacing.

It could also be that you are not waiting long enough. The thermocouple must sense the heat for at least one minute or more before it will let the gas valve turn on. Turn everything to off for at least five minutes. Re-light the pilot light and let it burn for at least one minute and then try turning the knob to on.

Posted on Nov 25, 2010

heatman101
  • 43501 Answers

SOURCE: the pilot works and the flame comes on but when

Hi,
Uswually when that happens it is because the pilot is too weak... the pilot is not focused on the thermocouple properly or the thermocouple is weak...

You will need to figure out which of these things are causing your problems...

heatman101

Posted on Jan 04, 2011

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So we are talking about the same won't stay lit I will describe both ways. One is when you lift your fingers off the knob it goes out that instant which is probably the thermocouple needs replaced,look to make sure the tip of the thermocouple is in the flame of the pilot light first. The secound version of it is it goes out in a few minutes up to a few hours.The second version is most common.There is a part called a Thermocouple that is mounted next to the pilot light, it is around 3/16 of a inch diameter 1 to 2 inches long and should be mounted so the tip is in the flame of the pilot light. This is what tells the gas valve the pilot light is burning. If any dust ,cat hair ,dog fur what have you gets around the base of the hole the gas from this pilot light comes out of it will bend the gas, which move the flame so it does not hit the thermocouple like it should, this is below the flame so what ever is in there diverting the flame dose not burn up.A draft from a fan or door could do it also.I have used a procom ventless heater as my only heat for 7 years and have to blow it out twice a year. I bought a new thermocouple at the same time I bought the heater to have in the closet in case it went bad some night, it is still hanging there .Because it sucks air in from the bottom past the flame and out the top everything in the air gets burnt into a fine ash dust. So if you use compressed air to blow out your unit you might want to hold a wet towel up in front of it hoping a lot of that white powder dust will stick to it instead of flying around the room . My flame always looks so much better ,less orange and more blue after this .

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