HP Compaq Presario SR2011WM PC Desktop ... It will boot up to the windows screen and freezes.
If your computer was able to boot up but unable to load the Windows, the most common cause would be the recently intstalled software or Windows update.
To remove this, follow these steps. Skip Step 1 if it is not relevant.
Step 1: Removing recently added hardware
Use the steps in this section to disconnect any recently added hardware and test for the error.
NOTE: If a new internal device (sound card, hard drive, or other) was added to the computer before the error message started to occur, you have to remove it before continuing.
NOTE: If this does not solve the issue try to do a system restore BUT it will delete all your files and programs you install by yourself after the system. You will be able to use the pc as a new pc.
Step 2: Restoring with System Restore
Use the steps in this section to restore Windows XP to an earlier time: Turn off the computer.
Remove all attached devices except for the mouse, keyboard and monitor.
Turn on the computer.
When the We apologize for the inconvenience... message appears, use the UP or DOWN arrow key until Safe Mode with Command Prompt is highlighted and press Enter. NOTE: If the computer stops responding or restarts automatically, skip to Step 6 to restart from the last known good configuration.
When the logon screen appears, select Administrator and enter the password (if applicable).
When the command window appears, type: cd \windows\system32\restore and press Enter.
Type: rstrui and press Enter. The System Restore screen will appear. On the Welcome to System Restore window, select Restore my computer to an earlier time , then click Next.
On the Select a Restore Point window, select a date that is highlighted in bold print from the calendar.
Please rate my solution.Select a restore point from the window labeled, On this list, click a restore point and click Next.
Note: For some reasons if you unable to perform the issue using the steps above, use the steps mentioned below
Turn off the computer.Remove all attached devices except for the mouse, keyboard and monitor.
Turn on the computer and press the F8 key repeatedly when the first logo screen appears.
A Windows startup screen displays.Use the UP or DOWN arrow key to highlight Safe Mode with Command Prompt and press Enter .
If the error message appears again, skip to the next step to perform a system recovery.When the logon screen appears, select Administrator and enter the password (if applicable).
When the command window appears, enter the following at the command prompt:
cd \windows\system32\restore At the new prompt, enter the following: rstrui
The System Restore screen opens. Follow the instructions in System Restore to restore the computer to a time when the errors were known to not occur.
When finished the computer restarts and attempts to open Windows. If the error still appears after using System Restore, continue to the next step.
Recovering
If the error continues after the using System Restore, perform a system recovery to reset the computer to its original configuration.
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How to use the Windows Defrag tool: To start Windows Defrag, double click on the "My Computer" or "Computer" Icon on Desktop or in Start Menu. Next Right click on the "C:" drive (Or the drive you wish to Defrag) and select properties from the list that appears... From the next menu select "Tools" and then "Defragment Now" The Disk Defragmenter screen will now appear, Click on Analyze. This will check your drives and will only take a few seconds. If your result shows a lot of red like mine (see picture below) then click on "Defragment" to continue) Be warned this may take several hours, so don
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