Question about HP Compaq Presario SR2011WM PC Desktop

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It will boot up to the windows screen and freezes.

HP Compaq Presario SR2011WM PC Desktop ... It will boot up to the windows screen and freezes.

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  • 42 Answers

If your computer was able to boot up but unable to load the Windows, the most common cause would be the recently intstalled software or Windows update.

To remove this, follow these steps. Skip Step 1 if it is not relevant.

Step 1: Removing recently added hardware
Use the steps in this section to disconnect any recently added hardware and test for the error.

NOTE: If a new internal device (sound card, hard drive, or other) was added to the computer before the error message started to occur, you have to remove it before continuing.

  1. Turn off the PC and unplug the power cord.
  2. Disconnect the mouse, and any other peripherals attached (Printer, scanner, webcam, zip drive, phone cord, network cable and other devices). Leave only the keyboard and monitor cable attached.
  3. Press and hold the power button on the front of the PC. Release after 10 seconds.
  4. Plug the power cord back in.
  5. Turn on the computer.
  6. The computer displays the We apologize for the inconvenience... message. Allow the timer to count down from 30 to 0.
  7. If the computer successfully starts to the Windows desktop and does not restart to the error message, connect one device and wait until Windows recognizes it.
  8. To find if a device is causing the error, continue connecting the devices, one at a time, restarting the computer each time, until the device that is causing the error is found.
NOTE: If this does not solve the issue try to do a system restore BUT it will delete all your files and programs you install by yourself after the system. You will be able to use the pc as a new pc.

Posted on Jan 25, 2009

  • Ganesan Chandraiah
    Ganesan Chandraiah Jan 25, 2009

    Step 2: Restoring with System Restore
    Use the steps in this section to restore Windows XP to an earlier time:


    1. Turn off the computer.
    2. Remove all attached devices except for the mouse, keyboard and monitor.
    3. Turn on the computer.
    4. When the We apologize for the inconvenience... message appears, use the UP or DOWN arrow key until Safe Mode with Command Prompt is highlighted and press Enter. NOTE: If the computer stops responding or restarts automatically, skip to Step 6 to restart from the last known good configuration.
    5. When the logon screen appears, select Administrator and enter the password (if applicable).
    6. When the command window appears, type: cd \windows\system32\restore and press Enter.
      Type: rstrui and press Enter. The System Restore screen will appear.
    7. On the Welcome to System Restore window, select Restore my computer to an earlier time , then click Next.
    8. On the Select a Restore Point window, select a date that is highlighted in bold print from the calendar.
    9. Select a restore point from the window labeled, On this list, click a restore point and click Next.
    Please rate my solution.

  • Ganesan Chandraiah
    Ganesan Chandraiah Jan 25, 2009

    Note: For some reasons if you unable to perform the issue using the steps above, use the steps mentioned below



    1. Turn off the computer.

    2. Remove all attached devices except for the mouse, keyboard and monitor.

    3. Turn on the computer and press the F8 key repeatedly when the first logo screen appears.

    A Windows startup screen displays.


    1. Use the UP or DOWN arrow key to highlight Safe Mode with Command Prompt and press Enter .

    If the error message appears again, skip to the next step to perform a system recovery.


    1. When the logon screen appears, select Administrator and enter the password (if applicable).

    2. When the command window appears, enter the following at the command prompt:

    cd \windows\system32\restore


    1. At the new prompt, enter the following: rstrui

    The System Restore screen opens.


    1. Follow the instructions in System Restore to restore the computer to a time when the errors were known to not occur.

    When finished the computer restarts and attempts to open Windows. If the error still appears after using System Restore, continue to the next step.

    Recovering

    If the error continues after the using System Restore, perform a system recovery to reset the computer to its original configuration.

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Safe mode is a troubleshooting option for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words "Safe Mode" appear in the corners of the display to identify which Windows mode you are using. If an existing problem does not reappear when you start in safe mode, you can eliminate the default settings and basic device drivers as possible causes.
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