Question about Motorola Mobility E815

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Phone will not power on

I can not power on my phone. I took the battery out and shook it then put the batter back. It still did not power on.

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  • JAMES OCONNOR Jul 13, 2007

    There seems to be more than one problem. I got the phone to turn on then it would didn't seem to want to call out. I turned it off to take a flight and when I turned it on again everything worked. Then it apparently discharged really fast again. I am charging it now and wait to see what happens. I use one of those extended batteries.

  • JAMES OCONNOR Jul 18, 2007

    I have discovered that the reason why my phone did not power on is because the battery is discharging at a rapid rate.

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  • Master
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Here is the link to the user manual if you need it; http://www.motorola.com/Hellomoto/Master%20Lists/Product%20Manuals/Static%20Files/CA-EN/30277_E815EnglishUserGuide.pdf You need to hold the power on button for three seconds at least for the phone to turn on. Does you phone power on when you plug the charger in? check that the charger is working -if you don't have a multimeter to check it with, then the best way would be to find another identical charger to try. The battery could have failed - best way to test this is to find a friend with the same phone, or talk nicely to a cellphone store and see if you can try another battery. If you have a memory card, remove it and see if the phone will start (instructions on page 15 onwards in the manual). These cards sometimes fail or get corrupted, interfering with the phone's normal operation. Otherwise, the phone is almost certainly requiring service - is it still under warranty? If you need help finding a service centre, then please post back with your general location and we can hopefully help. If the warranty has run out, and you want to try a few things inside the phone, then please ask again and I can talk you through a couple of ideas. Hope this helps :)

Posted on Jul 13, 2007

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