Question about HP Photosmart C4280 Aio Printer

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HP c4280 says carriage jam

How do you clear carriage jam.  There is no paper stuck but when I press OK it tries to start printing but can't and the paper won't even feed.

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  • Anonymous Jan 27, 2009

    same thing its a pain in the nuts

  • Lois Swanson Feb 12, 2009

    there is paper jammed and I have the front ope - don't know how to get it out - Are the ink cartridges involve - they are not even aligned.

  • Lois Swanson Feb 12, 2009

    There is a definite paper jam I can see it, but how do I get it out - the on button is still blinking - is there a way to turn it off or is that correct.

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SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

Posted on Feb 03, 2009

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If you are getting a 'carriage jam' error as soon as you turn on your printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.

Follow the steps for fix HP Printer Carriage Jam

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  • Manually move the carriage toward the opposite side.
  • Check the paper path and remove any piece of paper or any other object that is stuck in the path.
  • Reconnect the power cord and turn on the printer.
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Carriage jam on hp photosmart printer


The print carriage may get stuck on either side or in the middle of the printer. The Carriage Jam: Open Door, clear carriage jam, and then press OK to continue error message may display on the front panel of the all-in-one.

Solution
The print carriage is the device which contains the print head and moves left to right during printing.
Figure 1: Carriage Assembly

To resolve this issue, follow the steps below in the order presented.

Step one: Print a Self Test

Follow the steps below:
1. Press the Setup button.
2. Select Print Report and press OK .
3. The self-test page should print. If it prints a test page, there is no need to follow the remaining steps, as the error message may be false. Make sure the printer now prints from the computer (if installed on one). If it does not print, proceed to the step two.

Step two: Clear the paper path

Follow the steps below to clear the printer of any jammed paper and reset the printer.
1. Leave the printer on and then disconnect the power cable and the USB or Ethernet cable from the back of the printer. Do not reconnect them until instructed to later.

NOTE: Make sure the printer is on before disconnecting the power cord. Failure to disconnect the power cord from the rear of the unit can cause damage when removing jammed paper.

2. Open the top access door.

Figure 2: Opening the top access door

3. Make note of where the carriage is stuck and look for jammed paper. A paper jam can cause the error message and the carriage stall. Some paper may be jammed in different locations than those shown in the photos below.

Figure 3: Paper jammed on the left side

Figure 4: Top view of paper jammed on the left side

Figure 5: Paper jammed on the right side

Figure 6: Top view of paper jammed on the right side

NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the unit.

If the carriage is stuck on the right side:
a. Check for any paper or object that may be restricting the carriage.
b. Move carriage all the way to the left side.
c. Check the paper path all the way to the right side and remove any paper still in the printer.

If the carriage is stuck on the left side:
d. Check for any paper or object that may be restricting the carriage.
e. Move carriage all the way to the right side.
f. Check the paper path all the way to the left side and remove any paper still in the printer.

If the carriage is stuck in the middle:
g. Check for any paper or object that may be restricting the carriage.
h. Move carriage all the way to the left side.
i. Check the paper path all the way to the right side and remove any paper still in the printer.
j. Move carriage all the way to the right side.
k. Check the paper path all the way to the left side and remove any paper still in the printer.
4. Remove the rear access door or duplexer (if installed) from the back of the printer.
5. Check for and remove any paper still in the printer.
6. Replace the rear access door, and close the top access door.
7. Reconnect only the power cable. If the printer does not automatically turn on, press the Power button.

NOTE: The printer may go through a warm-up period of up to two minutes. Lights may flash and the carriage may move. Wait until this warm-up period is complete before going to the next step.

8. If the Power light is on steady, print a self-test page as done in Step one.

If the Power light is not on steady and the carriage is still in a stalled position, proceed to the next step.

Step three: Plug the printer directly into a wall outlet

Verify that the printer is properly connected to a suitable power source by following the instructions below.
1. Verify that the computer and the printer have a three-prong power plug.
2. Remove the printer cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
3. Try the print job again to see if this step resolved the issue.

NOTE: If the printer prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.

4. If this did not resolve the issue, proceed to the next step.

Step four: Service the product

If you have completed all of the steps listed above and are still experiencing a problem, service your product.hope this helps

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i'd say that when doing surgery at this level, it's always handy to have the guide to surgery for printers.

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