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Panasonic cordless won`t dial with magic jack

I get a dial tone but it won`t dial . cordless works fine on other land line and majack works with corded phone

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  • Anonymous Mar 01, 2009

    I have the Panasonic 2 Line Cordless, handset model KX-TGA650B. After a whole day of troubleshooting my entire house, I found that line 2 DTMF Signal works on Magic Jack, but Line 1 DTMF Signal on the phone does not. Regardless of all the wiring tricks I could do, Line 2 always worked and Line 1 Never worked. Hope this helps someone else. (I'll be buying a new 2 libne phone, I have to have my MJ on line 1 so my Vonage can stay on Line 2, for specific reason particular to me only.) If I switched the lines, they both work as Vonage Line 1 adn MJ line 2.. Amazing.

  • Anonymous Mar 18, 2014

    i dont have any dial tone

  • Anonymous Mar 20, 2014

    magic jack has no dial tone

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I have solved the problem , go to http://www.tntdiscount.info/panny-mj-fix.php to see the fix.

Posted on Feb 03, 2009

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Turn off your LOCAL AREA CODE entry in the Panasonic... Magic Jack WANTS the area code to ALWAYS be dialed... so store incoming caller ID's with the AREA CODE INTACT and dial only from numbers with an area code displayed. Worked for me!

Posted on Mar 12, 2009

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1 Answer

I have a panasonic cordless phone modle # KX-TGDA20. The phone has no dial tone. It is on mute and I can't get it off. I have unpluged the phone but no change.


See itf you can find someone who can try a different phone on that phone cord.
It may be a bad battery, or the phone line may be dead.
That is why I suggested you try another phone to see if a dial tone will come through that one.
If you get that dial tone on another phone, then suspicion a bad battery or battery charger.
God bless your efforts.

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ck the red and green wire that goes to the system those 2 make the phones work just do the main main phone first , , it does not sound like the phones are broke you are not getting a dial tone due to no connection to the line itself

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that phone should work with magicjack , you are not getting a dial tone because you are no setting it up right somewhere along the line ,

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We recommend you use the below link to check your dialing mode. If the correct dialing mode is used then test a different telephone line cord and jack.

http://service.us.panasonic.com/OPERMANPDF/KXTG6511-MUL.PDF#page=15

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When I get this error, it's often a problem with the phone line wiring. Sometimes, it is the phone itself.

I like to use a spare corded phone and a new RJ-11 cord to localize the problem. First, try using the spare phone at the jack where the Panasonic base is plugged in. If you get a dial tone with the spare phone, try the new RJ-11 cable with the phone. If there is still no dial tone, then the phone needs repair or replacement.

If you do not have dial tone with the spare phone, try the test phone at another jack on that phone line.If there is dial tone, there is a problem with the first jack. You will need to open the jack and check the wiring. These are either keystones jacks or screw terminals. The keystone type require a special tool to press the wires into the terminal block. This is available at many hardware stores in the electrical wiring aisle (with the keystones and wires for whole house video/telecommunications access).

If you still have no dial tone, find the telephone access box. If you are lucky, that box has RJ-11 jacks so that you can test the line. If there is still no dial tone, contact your phone company. Outside line problems will be fixed by your provider.

If you have dial tone at the access box, you have a wiring problem somewhere inside.You can try to track the wires in any exposed area for signs of damage. You might want to call a professional to check the wires in the wall. Your phone company will do this for a fee.

I hope this helps.

Cindy Wells
(my own phones gave "Line In Use" when a contractor damaged a wire digging in the wrong spot and when mice got to the underground lines outside. Those problems were fixed by the phone company.)

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1 Answer

Hi, I have a Panasonic Cordless phone with 2 bases. I have moved one from upstairs to the phone jacket downstairs. Our third phone worked fine until I switched two of them around. Now only the plugged...


You could plug your non-cordless phone into suspicious phone jack to see if you have dial tone-if you dont have dial tone, the line maynot be connected and you should open the jack to see if there is more than 1 cable attached. If there is more than 1 cable attached and you dont have dial tone at other end of cable the cable might be cut or shorted somewhere inbetween. You can test continuity by tying 2 wires together and test with a multimeter on resistance to see if it is open circuit or maybe even short circuit. To test for short circuit, untie the cables and you should not get a reading. If you do have dial tone when you plug in non-cordless phone the distance might be to far for receiver to pick it up(ie..greater than 10 metres). I hope this has been helpful.

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There are two possible answers to this problem. The first thing is to check on the cordless phones, is a 2 way switch, one setting is for DP=Dial pulse (setting for old rotary phones) 2nd setting is TT= Touch Tone. I would guess that the setting should be set to TT on both cordless phones for touchtone.
Second thing to do is to plug in the base unit of your cordless phone to a jack that currently has a landline phone plugged into it that works and test again. If cordless phone works OK then go back to the original jack that didn't work and reverse the wires in the jack: that is what is known as a "polarity" issue.

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