Question about Compaq Presario 5000 PC Desktop

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My CD/DVD Drive has sudenly stopped working.In the devive manager the code error is 10. The model of the computer is GM5066B and the serial no. GSG7211000075. Same problem on a Compaq Presario SR5213 with Athlon 64x2 running vista home premium. Code 10 error on my dvd-r drive. DVd will not play. CD will not read. Cannot burn anything. Ignore any other product info if it conflicts with the numbers above.

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Things to check
1. See if the drive is identified properly in BIOS, if it is not, reseat all cables and try agian.
2. Can you boot to the drive using a bootable CD (XP CD or such) If the drive functions outside Windows, then it is a software issue. If it doesn't boot to bootable media, then you most likely have a hardware issue.
If you can boot to the CD, then try booting to the safe mode, removing the drive from device manager then remove the upper/lower filters in the registry then reboot in to the normal mode.

http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

Posted on Jan 25, 2009

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