Question about Dell Inspiron 1501 Notebook

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Keyboard malfunction? Recently when I started playing certain games and trying to enter in codes, I found that they did not work. I initially dismissed this as normal for those games, as some will malfunction with too many codes. However, when trying to redefine controls for the same games plus others, the system somehow interprets a signal from the # key (or the = key for some games) without me pressing either of those keys. The problem seems to be system-wide, as my screensavers will not activate in "preview" mode for more than a second. However, word processors do not have this problem and function normally without showing # or = on any keystroke apart from keystrokes I deliberately input. I am particularly perplexed by the # key signal as I am not pressing the Shift button, ergo this should be impossible. I am using Windows Vista Business and the problem has only occurred in the last month or so. I cannot detect any physical fault with the keyboard.

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  • Anonymous Jan 25, 2009

    The tests all passed. Neither = nor shift+3 (#) showed any signs of malfunction.

  • darkfighter3 Jan 25, 2009

    The tests all passed. Neither = nor shift+3 (#) showed any signs of malfunction, and the problem still occurs.

  • darkfighter3 Jan 25, 2009

    The problem is still there on a new user account. It is exactly the same (ie. it is neither better nor worse than my regular account).

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  • Dell Master
  • 1,183 Answers

HI,
Run a quick diagnostics on the keyboard . To check if the keyboard is OK .
To do the same
1. Shut down your computer
2. Hold down the Fn key and press the power button
3. PSA diagnostics screen would appear , which would test the LCD and you would hear beeps
4. Second a memory test would run
5. It would prompt you to run advanced memory diags , say no to the same
6. Enter the dell 32 bit diagnostics on the next prompt
7. Run a custom test on the keyboard.

Do post the results .

Thanks
Proton

Posted on Jan 25, 2009

  • Mandeep  Singh
    Mandeep Singh Jan 25, 2009

    If the test have passed , then the problem is with the software part of the computer.



    The best option would be to create a new user account in windows and check , if the problem gets resolved





    Thanks

    proton







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