Question about TalkSwitch CT.TS001.124001.US Full-Featured PBX Telephone System

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Answering machine not working

Hi,
My name is Mike,
I have a talkswitch 48 and I have four phones plugged into ext 1-4. I also have a fax machine plugged into ext 5. I am able to hear a dial tone, however I cannot send nor receive a fax. Can you tell me if I have an incorrect setting or something? I've tried everything to figure it out and cannot seem to find the problem.
THanks in advance for any help you can give.

God Bless

Mike Hackett
Grand Rapids Michigan

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Open your TalkSwitch Management Software.
Go to Local Extensions/Fax
Select the extension you are using for the fax.
Click on additional settings under the activate extensions section
On the direct Line Access Tab put a check mark in the check box for "Use Direct Line Access on:" Select your Hunt Group or the number you have to dial to get an outside line.
This will force this extension to not have to dial 9 or whatever number to get an outside line for dialing out.

Posted on Jan 20, 2010

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Posted on Jan 02, 2017

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3 Answers

I cant send a fax or reseave one


Sir/Madam

Solution one: Check the fax connections Use the following steps to check the physical connections, and then use the HP Fax Test Service.

Step one: Check the physical connections

  1. Disconnect the telephone cord from the HP fax product, and then examine the connector on the end of the cord. Make sure that the cord has only two wires. Figure 1: Two-wire telephone cord

fe080726-3749-4408-9bf4-fb54019e59a9.gif
  1. Four-wire telephone cordGraphic: Four-wire telephone cordIf the cord has four wires, replace it with a two-wire phone cord.
    If you must use a cord with four wires, use the converter that shipped with product. The converter allows a cord with four wires to work with a device that requires a cord with two wires.
  2. Connect one end of the telephone cord to the telephone jack, and then connect the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
    Figure 3: Fax only


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  1. 1 - Telephone jack2 - Two-wire telephone cord to 1-Line
  2. Connect a single-line telephone to the 2-Ext port on the back of the HP fax product.
    Figure 4: Fax and telephon


  3. 1 - Telephone jack2 - Two-wire telephone cord to 1-Line
  4. Connect a single-line telephone to the 2-Ext port on the back of the HP fax product.
    Figure 4: Fax and telephone

21343049-8db2-404b-a921-e7fa4f985989.gif

1 - Telephone jack 2 - Two-wire telephone cord to 1-Line
3 - Telephone
If other devices need to use the same telephone jack, make sure that they are connected to the 2-Ext port on the back of the HP fax product.
Figure 5: Fax with answering machine and telephone


a97fe5c2-e32c-4ca0-aabd-68855faaf816.gif

  1. 1 - Telephone jack2 - Telephone cord from 2-Ext
    3 - Optional telephone cord to telephone
    4 - Optional telephone
    5 - Answering machine
    6 - Two-wire telephone cord to 1-Line
  2. Pick up the telephone receiver and listen for a dial tone. Make sure that you can dial out using the telephone keypad.
    If there is a dial tone and you can dial out using the telephone, the HP fax product is connected correctly to a working telephone cord and telephone jack. If there is no dial tone, check the configuration again and make sure that it is set up correctly.If You Still Having Hp Printer Problem Then Visit Official HP Printer Website On Below Link URL http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02263145
Or

If You Still need HP Printer Online Help Then Follow Us On:


HP Printer Support

Feb 12, 2014 | HP LaserJet 3030 All-In-One Printer

1 Answer

I have an HP 2510 printer. I cannot use it to fax because once I plug the phone jack into the printer I get a busy signal. If I plug the jack into a phone, it works fine. How do I get the printer to...


Hi irwinbadin,

HP fax products are designed so that other telephone equipment can be connected on the same line as the fax. The unit must be connected first using a two-conductor fax/phone cable like the one that shipped with the HP product. Using a four-conductor telephone cable may cause problems receiving faxes or calls.

There are two different types of phone cables. There are two-conductor phone cables like what originally shipped with the HP fax product and there are four-conductor cables. HP fax products are designed to work with a two-conductor phone cable. Look at the end of the cable and verify that it has only two copper leads or wires. Replace any four-conductor cables with a two-conductor cable. Only two-conductor phone cables should be used to connect the all-in-one to the phone line.

Figure 1: The difference between a two-conductor phone cable and a four-conductor phone cable
reyjoshua07_5.jpg


Step one: Connect the phone line to the fax
The fax will have two or three sockets (or jacks) for phone lines. Some of these may have a removable plastic plug in them. These sockets will be labeled with text, To Wall Jack , or with a graphic of the wall jack. See Figure 1 below.

Plug the two-conductor telephone cable that came with the HP product into the telephone wall jack. Then, plug it into this socket as shown below.

reyjoshua07_6.jpg


In areas with above ground telephone lines and electrical storms (lightning), it is a good idea to purchase a telephone line surge suppressor and connect it between the telephone wall jack and the fax. This will help prevent damage to the fax from a lightning-caused power surge on the phone line.

Step two: Add other phone-line devices
To connect other telephone devices, use the other socket (or sockets) on the fax. These are identified by text or with a graphic of a telephone and/or computer.

Connect a caller ID unit between the fax and the telephone.
Use the information below that matches the devices you need to connect.

Fax and telephone
Connect a single-line telephone to one of the added sockets on the fax. The telephone will share the same phone line as the fax. See the illustration below.

reyjoshua07_7.jpg


Fax, answering machine, and telephone
When a telephone answering machine and telephone are connected, connect the answering machine to the fax and then connect the telephone to the answering machine as shown below.

reyjoshua07_8.jpg


Fax and computer modem
To use a fax and a computer modem on the same phone line, connect the fax to the computer modem. The modem socket on the computer may be labeled Line or Wall jack .

reyjoshua07_9.jpg


Fax, computer modem, and telephone
To use a computer modem and a telephone with the fax, connect the computer modem to the fax. Then, connect the telephone into the second phone line connector on the computer modem or the third fax socket (if it is available). The image below shows how to connect a computer and a telephone to a fax with two sockets.

reyjoshua07_10.jpg


Fax, modem, answering machine, and telephone
The image below shows how to connect a computer modem, answering machine, and telephone to a fax. Connect the computer modem to the fax, then connect the answering machine to the computer, and finally, connect the telephone to the answering machine.
If the fax has three phone line sockets instead of two, some of the devices can be connected to the other phone socket on the fax.

reyjoshua07_11.jpg


Hope it helps.

Thank you for using FixYa.

Jun 27, 2011 | Office Equipment & Supplies

1 Answer

Does not recognize phone connection --can not send fax or receive fax--no connection. phone line is direct--works good


Hi. Here are some things you need to check: 1. Check the physical connection. Make sure the phone cable you're using is still in good condition. No obvious defects. 2. There are two phone ports behind the printer- Ext and Line. The phone jack from the wall should be plugged in to the Line port of the printer and not in the Ext. port. 3. Make sure to enter your Fax name and the correct Fax number in the printer. These are the basics on how to setup the printer for faxing. Hope these helps.

Mar 21, 2010 | Lexmark X7170 All-In-One Scan/Copy/Fax and...

1 Answer

I have a Uniden 5.8GHz DSS8955+1 and it's connected to my phone and fax. The problem is: everytime the fax rings, the answer machine works as it works when is a phone call. How do I set up the machine not...


Set your answering machine to pick up after four rings2.gif . This will give the fax machine enough time to take the call if it senses that it's an incoming fax. Setting the answering machine to pick up after four rings would give the fax machine enough time to accept the fax.
hope this was helpful .

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1 Answer

How to set hp1040 fax to work with aout answering


Hi,

If you are using the same phone line as your fax, you can start by connecting the answering machine on Line2 or 2-Ext at the back of the fax. Set the fax to answer on two rings higher than the Answering Machine. (for example: if answering maching is 4 rings, fax is 6 rings)

And then, turn on the auto answer.

Mar 22, 2009 | HP 1040 Plain Paper Inkjet Fax

1 Answer

Can I use as phone/answering machine and fax


no, this machine does not have a message center. the only way is to hook an actual answering machine up to the "ext" jack on your fax. set fax to answer on 1-2 rings, and set your answering machine to answer on at least 4 rings, and set your fax receive mode to "tad" which means telephone answering device.

razors

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1 Answer

TalkSwitch 48 disconnects call after transfer


You are using the wrong option for transfer -- the one you are using is a conference which requires the person transferring the call to stay on the line. You need the option which permits a blind transfer or announced transfer. This issue is specifically discussed in the manual.

Feb 09, 2009 | TalkSwitch CT.TS001.124001.US...

1 Answer

Not receiving faxes


make sure your answering machine is plugged in to the "EXT" jack on fax machine, and your main line plugged into "line". try setting fax rings to 1 or 2. set your answering machine to 4. your fax should intercept the call and if it hears the fax tone, will receive the fax. if it doesn't hear the fax tone, it should forward the call to your answering m/c.

hth,
razors

Jan 03, 2009 | Brother IntelliFax-2820 Laser Fax

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HP 640 Fax...can't recieve faxes


You cannot use a four wire cable to connect the fax to the wall. You must use a two wire cable, like the one that came with the machine.  BTW, that means you can't you the EXT port to connect a two line phone or answering machine.

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Phillips magic5 problem


Hi, I had this problem and spoke to sagem at www.sagem.com/support.
the solution is simple, turn off your fax machine at the wall, take out your batteries from the handset and leave both off for 15 minutes. then turn on the fax machine and replace the batteries back in to your handset, at it will work.....

Jun 15, 2008 | Philips Magic5 Voice DECT Duo - Fax /...

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