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try reinstalling the drivers and application software. this should releave the issue. if it does perists it is a hardware issue, in this case you will have t bring it to a Lexmark authorised service centre
i have included a link to Lexmark to troubleshoot moer accurately based on your OS
Hello. Try to run the installation cd in your computer again. If you haven't tried to uninstall the software from your computer, the cd should give you three options: Install a Printer, Repair/Update and Install Additional Softwares. Choose Repair/Update and just let it run and finish the installation. Also, make sure to allow all Lexmark and printer communications in your firewall. Try to scan wirelessly again. If problem needs further troubleshooting, I advise you to call Lexmark.
Good day! The scan software might not be installed properly in the computer. Try to run the installation cd in your computer again. If you have already used the installation cd in the computer, running it again should give you three options - Install a printer, Update/Upgrade or Install additional softwares. Choose Install Additional Softwares. In
the next page, place a check mark in Abby FineReader OCR software. Continue and finish the installation. Also, check your
firewall and make sure to allow all Lexmark communications to go
through. Try scanning again. Hope this helps.
I gave gotten it to retrieve the applications list by opening Lexmark Imaging Studio while it was searching, I AM however still unable to scan it connects to my comp I tell it to save as a file and it goes "Requesting Scan" then "Scan Request Failed"