Question about HP Compaq Presario SR2011WM PC Desktop

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My CD ROM/DVD on my computer drive wont open? Why not?

It just doesn't want to open when I push the open button. Its crazy and Im just wondering.

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  • julian_loves Jan 25, 2009

    THANK YOU THANK YOU THANK YOU!!! IT OPENED AND WORKS AND NOW I AM SO APPRECIATIVE FOR YOUR HELP! You guys rock! =]]]

  • monin10 May 14, 2009

    i have the same problem, but i dont want to pay for the software, plus i dont even have a credit card....where can i get a software free?
    someone please tell me.

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Try either right clicking on the CD drive icon in My Computer and see if it opens, of not put a straightened paperclip into the small hole on the CD drive face and push into open it. Does the light flash or does it make any noise. I would make sure that it isn't jammed by trying the first two. If all is good, then go into Device Control Panel->System->Device manager->DVD\CD-Rom Drives and see if your drive is showing. If it is then right click and click Uninstall and then restart your system. It should find new hardware and reinstall the drivers for your driver if it is working properly.

Posted on Jan 25, 2009

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It is very possible that there is a CD stuck in the tray. Most commonly you can find a small pinhole on the front of the CD drive. You can stick a paperclip in this hole,, and the drive will manually open. If you find that there isn't a CD stuck in the drive, and the problem persists, you will want to look into buying a new CD drive. They cost roughly around $25 dollars. You will want to buy an IDE 3.5" CD rom drive. It is very easy to install. Just take the side cover off while the computer is off. take the 4 screws out on the side of the CD drive, and pull out the two plugs on the back of the cd drive and pull it out of the front. Reconnect the cables, put the screws back in, close the cover and you will be good as gold. If the PC has Windows 98 or below you may have to install the drivers. Good Luck!

Posted on Jan 25, 2009

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