I pulled a jammed sheet of paper back up out of where it first goes into the copier, rather forcibly I'm afraid to say. Now the copier no longer "flashes" when it should be recording the image and no longer produces any image on the paper. Now the paper also does not completely exit at the bottom but stops about halfway out. I'm sure that forcibly pulling that paper out was not the best thing. What have I done and can it be fixed? Thanks. Carol
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Re: Does not "flash" or produce image on the page
RE: "Now the copier no longer "flashes" when it should be recording the
image and no longer produces any image on the paper. Now the paper also
does not completely exit at the bottom but stops about halfway out. I'm
sure that forcibly pulling that paper out was not the best thing. What
have I done and can it be fixed?"
No scanner light, no images on paper, that means that you have damaged the high voltage power board that powers up Scanner Light, and Fuser Light.
This job must be done by a qualified technician, it is not a repair for the home user.
A 6ya expert can help you resolve that issue over the phone in a minute or two.
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The jam indication is set because the sensor(s) detect one. This could be due to a buildup of paper dust, a small bit of a sheet that tore off and got lodged deep inside when removing a previous jam, or damage to the sensors if the jam was removed forcibly by pulling the sheets out from the wrong direction.
This error means jammed paper or a foreign object is blocking print head movement. Turn off the printer, press the adjust lever down to the lowest position, and pull out the jammed paper. Open the cover and remove any jammed or torn paper, or foreign objects. Then do one of the following:
Sheet Feeder: Return the adjust lever to the position. Turn on the printer, reload paper, and press the paper button.
Manual Feed Slot: See page 15 of your manual for loading instructions.
Roll Paper: Cut off the printed portion with scissors, then remove and reload the roll paper
The only way to tell is to start a print and power off when print is still inside. If you see the ghost before the fuser it's the drum, if clean before the fuser, it's the fuser. You can also open the back door and look at the fuser roller with a light, the fuser roller should be clean but if the roller has images it's time for a fuser.
if you are printing letter size then setting the tray to a4 will produce an error... if you really need to print a4 then go into the driver and set it to print a4 and in print options set it for a4...and set the tray for a4
Was the printer feeding multiple sheets at the same time, so that the sheer thickness of the wad caused the jam? If so, look into the slot where you load paper (this is called the automatic sheet feeder or ASF). You should see a small roller with a rubber coating. This is what pulls the sheets into the printer. Put one sheet of paper into the ASF and do a print. The Windows test print facility is convenient for this: start-control panel-printer and faxes, then right click your printer icon and select properties, then test print). If this works OK, put two pages into the ASF, then three etc. Observe what happens. If at some point more than one page is pulled in, it infers that the ASF is not working properly, in which case you will need to consult a technician (or have a go yourself at dismantling the printer). If the one-two-three-four etc page test doesn't produce a multiple feed, all it probably means, is that static electricity is holding the sheets tightly together. Make sure when you put a wad of paper into the ASF it has been fanned.
Report back on what you find, or if you have any queries on the above.
My printer is constantly getting jammed, spitting out blank sheets of paper in between every printed sheet, clicking and snapping, etc.
There are a few places to check for a jam - pull the paper drawer out and check there, take the toner cartridge out and you'll often find a sheet there that you cannot see from any other angle, open the little compartment at the back and check there and the usual paper sticking out of the output just enough to pull it out the rest of the way.
I'll be looking for a new printer this week though. I can't take the constant paper jams and sifting out the blank sheets when I'm printing 500+ statements a month.
Definitely NOT an office friendly machine!
1. Check that absolutely no paper is jammed within the infeed paper sensors. Sometimes a tiny piece of paper will get stuck in the sensor after a jammed sheet has been forcibly removed.
2. Use a can of Dust-Off or similar compressed air product to blow the paper path out. Paper lint can block a sensor.