Question about Panasonic KX-TG1033S Cordless Phone

13 Answers

Caller id doesnt work

I bought the kx-tg9343 caller id does not work i called tele co tech out here he told me it was the phone he checked the line and it was working on another old tele that i had i called your tech people and they told me to take batteries out and unplug it wait one minute still doesnt work this is my business phone and i am getting really frustated i hate to keep exchanging teles can you please help me?

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  • 6 more comments 
  • tgibson19 Jan 25, 2009

    he didnt tell me anything about no caller id not working on theKX-TG9343

  • tgibson19 Jan 25, 2009

    none of the above no help thank you

  • tgibson19 Jan 25, 2009

    I did all of this already and I had tele co come out here and check the line still not working however if i am talking on the tele and somebody else calls it will show up as call waiting

  • tgibson19 Jan 25, 2009

    this makes the third tele i have taken back because i thought it was the tele base unit out of all the technogly in the world somebody must have an answer this is driving me crazy!

  • tgibson19 Jan 26, 2009

    I tried the old phone and caller id does work iswitched both phones and they both work but when i put the new tele back to my business line it will not work on the new tele HELP PLEASE!

  • tgibson19 Jan 26, 2009

    already did that 3 times

  • tgibson19 Jan 26, 2009

    yes

  • tgibson19 Jan 26, 2009

    caller id not working tried everything under the sun

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13 Answers

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If you use DSL or ADSL can you please try with and without the filter to see if the caller ID works either way. If you do not have a filter and are using DSL I suggest getting one.

Please also try the phone in another phone jack and see if the same problem happens. If you are able to please also try it on a different phone line and/or location (ex. try at your business, then try at your home)

Please post the results

Posted on Jan 26, 2009

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  1. If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details.
  2. make handset not far from bace
  3. your cid service must active

Posted on Jan 26, 2009

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You may have gotten a bad caller ID id take it back and try to get another one and see if that dosent take care of the issue

Posted on Jan 26, 2009

  • Ronnie Houston Jan 26, 2009

    what about buying a phone that has the caller id built into it? would that solve the issue?

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Caller id is not a free service, do you have this feature added to your phone plan?

Posted on Jan 26, 2009

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  • Nate Stansfield
    Nate Stansfield Jan 26, 2009

    I would like to know what model you have so I may research the repair manual



  • Nate Stansfield
    Nate Stansfield Jan 26, 2009

    LOTS of problems with these phones as well as uniden. I would go with V-tech or another brand than the one you are using

  • Nate Stansfield
    Nate Stansfield Jan 27, 2009

    It's definately time for a different brand phone.

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  • 76 Answers

Get a new phone that you are not frustrated with

Posted on Jan 26, 2009

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CLICK HERE for a PDF of your manual.

Page 42 details CALLER ID Troubleshooting.

Thanks for using FixYa - A FixYa rating is appreciated!!

Posted on Jan 26, 2009

  • blueextc3221
    blueextc3221 Jan 26, 2009

    also, the caller ID information of an original caller does not show up until after the 2nd ring. Are you waiting long enough?

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Have you tried the old phone to see that caller ID still works? If it does, then the problem is the new phone. If it doesn't, then the problem is the telco.

Reply back your findings and I can help more.

Posted on Jan 26, 2009

  • 1 more comment 
  • Mark Egan Jan 26, 2009

    Is the business line a direct outside line, or does it come from a PBX?

    You've confirmed the existence of proper Caller ID information being transmitted. But, the owner manual for your phone says it may not be able to determine Caller ID info if connected to a PBX.

  • Mark Egan Jan 26, 2009

    From the manual for your phone -

    1) If your unit is connected to any additional
    telephone equipment such as a Caller ID box
    or cordless telephone line jack, plug the unit
    directly into the wall jack.
    2) If you use a DSL/ADSL service, we
    recommend connecting a DSL/ADSL filter
    between the base unit and the telephone line
    jack. Contact your DSL/ADSL provider for
    details.
    3) Other telephone equipment may be interfering
    with this unit. Disconnect the other equipment
    and try again.


  • Mark Egan Jan 26, 2009

    I'm sorry that no one seems to be able to help you solve your problem, but your patience is one that may not allow this problem to be fixed.

    I think most of us understand your frustrated, yet anxious, about getting this problem solved, but restating what we already know is not going to fix the problem without giving exact responses to what has been tried. A "yes" answer does no good, unless we know what your replying to.

    Most, if not all of us, who have spent time trying to help you fix this are doing so free gratis. To continue receiving that type of response, being a little more informative with you answers will help those of us trying to help to resolve the problem quicker.

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This unit is Caller ID compatible. To use
Caller ID features, you must subscribe
to Caller ID service of your telephone
service provider.

There is no feature to activate caller ID on this phone , It is automatic if service is provided.

Try first removing all handset batteries and unplugging power cable.This will reset the phone by draining power.

If caller ID is not displayed, and you have payed for called ID service, then call the phone company.

You find manual below, sais the same at pages 20/21:

Operating Instructions KX-TG1032 KX-TG1033 KX-TG1034 KX-TG1035

Posted on Jan 25, 2009

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There is no reason the caller ID will not work other then a defective phone unit or a line problem! And since you had the line checked I would say the base unit on your phone is defective

Posted on Jan 25, 2009

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  • 51 Answers

Not that this is much help, but if it worked on your old phone and it doesn't work in this one, then it would have to be an issue with the phone itself. Make sure that none of these apply to you.  

Is your unit is connected to any additional telephone equipment such as a Caller ID box or
cordless telephone line jack, disconnect the unit from the equipment and plug the unit directly
into the wall jack.

If your unit is connected to a telephone line with DSL service, connecting a noise filter between the base unit and the telephone line jack. 

Other telephone equipment may be interfering with this unit. Disconnect the other equipment
and try again.

Caller information is displayed from the 2nd ring.

If none of this applies or does not help then I would contact Panasonic if it is still under warranty. 

Posted on Jan 25, 2009

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If it is not from the line, then there is aissue with the phone's firm ware. you need to contact the Panasonic service center for the same as they wikll be only able to flash the same for you.

Posted on Jan 25, 2009

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When an outside call is being received,
the calling party’s name and phone
number are displayed.
Caller information for the last 50 callers
is logged in the caller list by the most
recent call to the oldest.
LGenerally caller information is
displayed from the 2nd ring.
LIf the unit cannot receive caller
information, the following is
displayed:
– “Out of area”: The caller dialed
from an area which does not
provide Caller ID service.
– “Private caller”: The caller
requested not to send caller
information.
– “Long distance”: The caller
called you long distance.
LIf the unit is connected to a PBX
system, caller information may not be
received properly. Consult your PBX
supplier.

Posted on Jan 25, 2009

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