Dish Network Vip722 does not recognize Seagate Showcase 1TB Drive
Same problem here, 722 not recognizing Seagate Showcase, been going on for months now. Per Seagate advice, I replaced Dish Network Receiver, no help, finally pressed Seagate after all their "troubleshooting" (which was no help at all) & they said to return Showcase & they'd send out another. Well they didn't send me back a Showcase, but (2) 1TB external computer hard drives. Now my 722 recognizes this computer drive is there, but: 1) you can't delete anything from it once it's on there, you hit "delete" & it doesn't delete, it's still there. Contacted Seagate about this & they said to delete programs you'd have to "wipe" the entire thing by unhooking it from your DVR, plugging it in to your computer, then "wiping" (erasing) the entire contents of the drive. WHAT???? I bought the drive to store some things I'd like to keep until I have time to watch them, store other things that I'd like to keep permanently. I don't want to "wipe" the contents of the entire drive. Good grief, that isn't how this was meant to work, you are supposed to be able to add/delete any program you wish, WITHOUT having to "wipe" the entire contents of the drive by hooking it to your computer. 2) you can't "resume" something after you've stopped watching it say, halfway thru, you have to manually find where you were by skipping or fast-forwarding, 3) if you pause program you're watching, it won't restart by hitting "play", you have to hit "skip fwd" & then it will skip forward & resume playing, 4) if you hit "stop" while watching a program, it just "freeze frames" & then won't take you back to your menu (like it should), it just freezes, & to "unfreeze" it you have to again hit "skip fwd", doesn't respond to anything else 5) sometimes it recognizes the programs you have recorded, other times it does not, thus your programs you've recorded you know are there, & the DVR is recognizing the unit itself, but unless you pull out the USB, wait, then plug back in the USB, it doesn't show you your recordings listing at all. I have no contacted Seagate & have now (I feel) exhausted all of my options. I am DONE, stick me with a fork. I asked Seagate why they didn't send me another Showcase, which is what they should have done, but they replied "we're not sending any more of those out right now". Hmmmm, sounds like I'm not the only one having this problem, huh? Why else would they not send me out a replacement of my original purchased product, but try to replace it with (2) computer drives instead, which is not what I purchased, I purchased a Seagate Showcase, because it is the ONLY drive recommended by Dish Network to be "the" drive exclusively meant to work w/Dish Network....ha ha. Somebody needs to go back to the drawing board here, Dish Network blames Seagate, Seagate blames Dish Network. I'm so done with all this that I don't even care any more who's problem it really is, or if the problem is a combination of both companies products perhaps, all I know is I'm finished. I am returning both of these computer drives, and am FINALLY supposed to be getting my money back. Hallelujah, Amen, I'm getting off of this roller coaster & won't be riding again anytime soon.
Sep 20, 2009 |