Question about HP scanjet 3970 digital flatbed scanner

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I can't find the Serial Number on my HP Scanjet 3970 Flatbed Scan

Hi -
I've looked under, behind, everywhere for a serial number so I can get some onlin help with my Scanner but I can't find it anywhere. Do you know where it's located?

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  • badaughter Jan 24, 2009

    coolcat_12,

    After doing a complete system restore on my PC, I started loading all of my hardware and software. I found 2 CD's for the Scanjet, installed one of them and then inserted the other in my D Drive. After a moment I remembered that this CD was for another Scanner that I have and stopped the installation.

    Now, I've got 2 Photo Imaging Device Functions. One for v.6.1 and the other for v.2.2 (which I believe is the old one). When I try to Uninstall it in Add/Remove I get all of these warnings telling me that my HP All-In-One Printer won't work if I proceed - scary stuff. So, I don't know what in the devil to do here. Uninstall everything and take the chance - because the scanner operates, but it doesn't do what it's supposed to do. The images are a mess!

    Thanks a lot for inquiring - I hope you can help! And, no, just the brand number and model won't work. They need the Serial # . . .

    Billy

  • John
    John May 11, 2010

    No I do not but I think the brand and the model number is OK to solve most problems what proble do you have with the Scanner

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I see The Serial number the scanner needs is the registration number and that is usually found in the paper work you have or written on the cover of the CD I would leave the two versions on there because one should have updated the other one (see what happens when you put the number in)

Posted on Jan 24, 2009

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Where is the Serial Number on my HP Scanjet 3970 Flatbed Scanner?


The 10 character serial number and the product number are located (on my 3970) on a sticker on the inside of the cover.

You can verify that you have the correct numbers if you enter them at

http://h20000.www2.hp.com/bizsupport/TechSupport/WarrantyLookup.jsp?lang=en&cc=us&prodSeriesId=298547&prodTypeId=15179

That will tell you if they are the wrong numbers as well as the warranty status of your scanner.


Thanks,

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1 Answer

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The 10 character serial number and the product number are located (on my 3970) on a sticker on the inside of the cover.

You can verify that you have the correct numbers if you enter them at

http://h20000.www2.hp.com/bizsupport/TechSupport/WarrantyLookup.jsp?lang=en&cc=us&prodSeriesId=298547&prodTypeId=15179

That will tell you if they are the wrong numbers as well as the warranty status of your scanner.

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I just put a plain piece of paper over my scans.

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