Question about HP Compaq Presario M2010US Notebook

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User environment error message and HDD fail of Test #2-07

I receive a weird error message at startup, it only stays up for about 25 seconds, so here is the gist of it: "User environment- Windows cannot load the locally stored profile because of insufficient security rights or corrupt local profile. A 1/0 operations initiated by registry failed." It then automatically takes me to a profile which is not mine, and it acts like it is a Guest Profile, i.e. prompts me to tour Windows XP, internet explorer does all of the prompts of a freshly downloaded program. Also, the PC is freezing up constantly for about 30 sec. Have done a disk defrag (but it defragged with errors) and an HDD self test (where I received the Test #2-07 failed message). The Hard drive is only about 4 months old (HP replaced it while it was still under warranty). The very last thing I did to my computer before I received the error messages was download LimeWire PRO, I do not know if this is related or not. I have uninstalled LimeWire PRO just in case. I set up a Guest account right know (not the one that I am automatically taken to on a normal startup), and the PC has stopped freezing. I would really rather not buy a new HD, since my warranty expired. Should I re-format, go to Geek Squad?? Help!

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I would suggest that you restore your pc back to a previous date and see if the 30 second freeze ups go away. This has happened on a few of pc's i have had, but the reason i put it down to was a corrupt windows update or one of window malicious viral scans. Go to start>programmes>accesories>system tools and select system restore. When opened up choose a date previous to when this started happening or choose a date before the last updates or system check, only dark lettered dates can be restored the greyed out dates cannot.

Posted on Jul 11, 2007

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Posted on Jan 02, 2017

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More than likely your hard drive (HDD) has failed and you'll need to replace it and reinstall XP. The only other option really would be that you've got bad connections or that the interface between the hard drive and the HDD has failed. That's unlikely though because you wouldn't get a message about no OS being installed, you'd get a message about not having a HDD installed because your computer can't see it. A computer can still see a HDD even if its failed providing that it can still receive power and communicate with the motherboard. Before you do anything, though, pull the HDD with the power off on the laptop (one or two screws at the most) and battery and power supply disconnected. Then, power up the computer without the HDD. The System BIOS should recognize that there is no HDD installed and yell at you for it. Power down the computer, disconnect the power supply and the battery again and reinstall the HDD. Then power up the computer. That may solve the problem. If not, keep reading because we're going to need to test it before we make any decisions.

To confirm that it is a dead hard drive, you'll need to test it on another computer, preferably a desktop as it will be the easiest to do and hopefully won't require you to spend any money other than on a SATA cable (unless you already have one) just to test it. I've looked up the technical specs on your laptop and it came standard with an 80 GB SATA 2.5" HDD. Assuming that your using the same hard drive that came with the laptop, and your desktop has a SATA interface and power as well, you'll first need to disconnect the hard drive from your laptop . Now, if your desktop doesn't support SATA or you're using a second laptop to perform the test, stop right here and advance to the second section that covers performing the test on non-SATA desktops and second laptops.
SATA Signal Cable: captainhawk1_5.jpg

SATA Power Cable:
captainhawk1_6.jpg Connecting to a Desktop Computer that supports SATA Interface For the Purpose of the HDD Test:
The easiest way to tell if the computer supports SATA interface HDD is by looking at the HDD currently installed on the desktop. I always use non-conductive (latex, neoprene) gloves when I work inside of a computer to prevent static discharges that can destroy your computer. You should too.
Turn off the desktop, and disconnect power. Open the case. If the connections for that HDD are SATA, the cables that are connected to it will look like the examples above. If they don't, your computer does not support SATA so you'll need to stop and go on to the next section.
Now, you'll need a SATA signal cable (if you don't already have an extra one). You can get a SATA signal cable at any electronics or computer retailer. It shouldn't cost you more than $5.00. Next connect one end of it to the laptop HDD and the other end to the connection on the motherboard that will most likely be right next to where the SATA signal cable for the primary HDD is already connected to.
You shouldn't need to purchase a SATA power cable (indicated in the second picture) or a SATA to Molex adapter cable because your power supply should have at least one or two extra SATA connectors attached to it. If by some chance it doesn't, you'll need to purchase a MOLEX to SATA adapter cable (see the image below) and connect it to one of the several Molex connectors attached to the power supply (labeled with a "P" and a number. Example: P7). Again, this adapter should be easily acquired at any electronics/computer retailer and should be no more than $5.00 Now, connect the SATA power cable (or adapted cable) to the laptop HDD. You're now ready to do the test. Keep the case open when performing the test to monitor the laptop HDD and because, well... it's a heck of a lot easier than constantly opening and closing the thing and considering you'll have an HDD in there that's not mounted to anything, it's the safer bet. Skip the next section on connecting using a desktop computer that does not support SATA and go directly to the section on performing the test.

MOLEX to SATA Power Adapter Cable (may have multiple SATA connectors as well): captainhawk1_7.jpg


Connecting to a Desktop COmputer that Does Not Support SATA Interface (Supports IDE) or Connecting to Another Laptop For the Purpose of the HDD Test:
If the desktop computer you are using to perform the laptop HDD test does not support the SATA Interface or if you are using another laptop computer to perform the test, you are going to have to connect the laptop to the computer via USB interface. To accomplish this you will need a 2.5" Hard Drive Enclosure. A hard drive enclosure converts an internal hard drive into an external hard drive. They cost between $5 and $25 and you'll get a better deal online. Following the directions for the enclosure, connect your laptop HDD to your test computer. You should be able to easily tell if the drive is spinning up and the LED's on the enclosure should be flashing just like they do on a computer when a HDD is being accessed.
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1 Answer

OS does not load


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turn off laptop.
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Failure hdd at startup


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Apex44

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