Question about Dyson Bagless Upright Vacuum DC41 Animal

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Dyson DC 41 wont suck.

Will only suck up through the hose on the handle. Will not suck when being pushed. Sounds normal, I dont see any blockages.

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: My dyson dc14 not sucking only from the hose

Hi- I have the same problem: suction fine, but the brushbar was not spinning. I went 1st to the Dyson site and went thru their troubleshooting guide and I'd done all those things, so I called Dyson (1-866-MY DYSON in the USA) and they walked me thru a very simple solution.

What worked was to "rest" the bare floor/carpet adjustment, and it's very easy! You do this by clicking the carpet to bare floor adjustment back and forth at least 5 times. Make sure when you end it's on carpet. Then tilt it back all the way from the upright position so it's flat on the floor and turn it onto it's left side. The carpet indicator should be below the word carpet. THAT WAS IT! As soon as I turned it on again, the brush bar is spinning great! I wish I could tell you right now how well it picks up, but unfortunately I took out the filter and rinsed it, so I have to wait until tomorrow to **** anything up. However, I'm sure it will work now that the brush bar is moving. Like I said, the suction was fine.

Just as an FYI--If you call, they will have you try other things to rule out other problems 1st. I had already done all the things suggested in their troubleshooting guide on their site and the only additional thing they asked me to try was to turn it on and tilt it back as though you are going to vacuum and make sure the suction from the top tube had stopped, as it normally does, and mine did.

Hope this helps!

Liz

Posted on Oct 28, 2008

  • 8 Answers

SOURCE: My dyson dc 24 just stop picking up. There is a

Check to see if the brushes on the bottom are turning if not change the vacuum belt.

Posted on Sep 13, 2009

  • 4 Answers

SOURCE: Power shuts off on my dyson dc17 animal

I had the same issue. Got on the phone with Dyson. THe vacuum has a safety feature where if the motor gets too hot it cuts off. You have to leave it for 45 minutes or so and then it will work again. There is an underlying issue though. My problem was the black gasket thats in the debris bin shifted, probably from when emptying i pushed it on something. The black gasket should actually hang off the bottom like a skirt and the 2 groves should fit in on the groves of the gray mechanism. This seal is what provides 100% suction. Because of this..my vaccumm has been accumulating pet hair by the belt which i hear alot of people talking about and especially in the filter area. This is because I broke the seal by not having the gasket in place properly and it wasnt sucking 100%. They are sending me a complete new cyclone unit which has the debris catcher as well as she said its probably so caked up with debris it will never work again 100%. no questions asked they are sending it to me free of charge.

So if you remove the clear cyclinder debris catch thing all you will have is the purple cyclone on top and on the bottom is the black rubber gasket....

Posted on Jan 04, 2010

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My Dyson 41 upright vacuum is working until I try to use the hose it seems to suck back I've checked for blockages but can't find anything


Hi Michelle, it's Jack at Dyson.

If your DC41's hose seems to be retracting in use, this does suggest there's a blockage somewhere in the machine. I appreciate you've already checked for this, but it's possible there's something you could have missed. Please follow the steps shown in our video support guide to help locate any obstructions:


If you'd like some further help once you've given this a try, Dyson Experts are standing by. You can reach the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

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Hi, it's Jack at Dyson.

It's normal for dust and debris in the clear bin not to spin. There are ribs called 'baffles' at the base of the clear bin, which capture debris and force it to settle. However if the machine doesn't seem to be picking up as well as it should be, there may be a blockage in the cleaner head, internal hose or airways. This is quick and easy to check for and resolve, just follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc50/dc50-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usualdc50/dc50-clearing-the-brush-bar-video

You may also want to give the two lifetime washable filters a wash using cold water without detergent. In normal use we recommend washing the filters at least once a month. Allow at least 24 hours for both filters to dry completely before replacing them in the machine.

I'm confident removing any blockages and giving the filters a wash will restore full performance to your DC50. But if you'd like some further help from our experts after giving this a try, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi Carol, it's Jack at Dyson.

The issue you've described sounds very unusual as DC24's wand handle assembly should be easy to replace after use. It's worth checking there are no blockages in the wand or hose that could be jamming the mechanism.

Our Support guide may help: http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

If you can't see anything it would be worth contacting our experts directly for some advice. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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We've had our DC41 for 4 months now and suddenly noticed no suction at the base as well. Base motor works fine.Thought I'd take one last look before sending in for repair. At the base of the attachment hose near the motor is a small red tab. I depressed it and pulled the entire hose off the motor. Sure enough inside was a eyeliner pencil our daughter had unknowingly vacuumed up. I couldn't see it just peering the length of the hose. Even with a flashlight. You don't see mention of the small red tab but it allows you to see close up rather than peering down the hose if something is lodged near the motor. Apparently this pencil prevented the internal hardware to switch from wand to base suction when the handle is reclined in floor vacuum mode. These vacuums have strong suction and they will pull up the oddest things! Hope this helps!!

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Hi there, it sounds as though the wand handle is blocked. To test this, remove the wand handle from the hose and test the suction at the top of the hose. If its strong here, then you will need to remove the blockage from the wand handle. If the suction is still poor, you will need to remove the hose by pressing in the catch on the hose cuff near the base of the machine and removing any blockages.

I hope that this information is useful to you.

Kind regards
Darran
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I had the same problem and today I finally called Dyson. They were very helpful. I disconnected the hose from the handle using the red release button. If you hold the handle up to the light and can't see light on the other side, there is a blockage. A wire coat hanger worked great to dislodge our blockage and it's working perfectly again!

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