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front load washers have a catch basket befor the pump that is easly removed be hind the lower pannel allways un plug appliances be for removeing any covers sears and partselect have some diagrams that may help you will need the model #
Most likely your filter is blocked, check out where this is and clean out well. Second there could be block in your exit pump preventing the water from being pumped out. If possible call or see your dealer for help, but you could do the thing yourself. You can click on troubleshooting above in blue. There should be several solutions for your model. The washing machine companies do not tell you how to do these things, so they can send in their techs to make more money.
For new buyers - ASK WHERE THE FILTER IS, WHAT ARE THE VARIOUS CODES, SERVICE. Where is the tech sheet?
The problem is pump is either broke or there maybe something is caught up in the impellor, easy to fix, remove front cover undo spring for door seal unplug electrics, remove both hoses on pump and undo bracket, then check pump, had same problem myself it was an elastic band and coins got it fixed myself saved a fortune hope this helps.
The pump is at the lower left of the front of the machine covered by a white plate. Use a bowl to catch any remaining water when opening the screw thread inside and then clean and replace. If it is truely beyond repair then a new filter pump can be bought from ebay for £3 or thereabouts.
I have just drained mine manually in this way and am going to run it empty with soda crystals to glean a few more days use whilst the new pump arrives.