Question about HP Officejet 6310 All-In-One InkJet Printer

1 Answer

Cartridge error - printer doesn't recognise cartridge inserted.

Generic black cartridge leaked all over contacts. After cleaning and inserting HP cartridge, printer doesn't recognise cartridge has been inserted. "Cartridge error - please insert cartridge on right".

Posted by on

  • mark trick Jan 25, 2009

    How do I solve the issue of printer not recognizing the inkjet when it is installed.

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Expert
  • 8,637 Answers

Normal 0 Could have a corrupt driver.
Disconnect the printer or at least be sure it is turned off. I'd do both and when the CD software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Posted on Jan 30, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have a Lexmark X6690 and bought new Lexmark print cartridges today - Black and Colour. The printer is recognising the colour cartridge but not the black one. Driving me nuts!! Please help x


Try to reseat the black cartridge. If that doesn't help, try to clean the cartridge nozzles. On the printer operator panel > press Setup button > Maintenance > Clean Cartridges > Ok. Your printer will then print a page, forcing ink through the nozzles to clean them. Try to print again. You may also try to insert a different known working black cartridge to determine if the other is faulty. If your new cartridge is faulty, return it to the purchase store (if within return period) or contact Lexmark technical support for assistance.

May 27, 2011 | Lexmark X6650 4-In-One Wireless InkJet...

1 Answer

Printer still displays "insert black printer cartridge in right stall" after inserting the correct cartridge in the correct stall.


Hi:

Sometimes HP printers are finicky about cartridge installs. Take a damp paper towel, and clean the contact strip on the back side of your cartridge, then dry it off. Gently clean the contacts in the printer cartridge stall, with an old toothbrush....Gently!
Repeat till you get the cartridge to get recognized!

Nov 24, 2009 | HP Officejet 7210 All-In-One InkJet...

1 Answer

Error message insert black cartridge.


Just replace the black cartridge with new one.

Nov 05, 2009 | HP OfficeJet V40 All-In-One InkJet Printer

1 Answer

Receiving a "Insert color cartridge" error message


You hit it! Go out and buy a new cartridge. Most likely you got a bad one.

Jun 19, 2009 | HP OfficeJet t45 All-In-One InkJet Printer

1 Answer

Paper Jam Issue with the HP Deskjet 5440


Clean the contacts on the HP Cartridge. I've had the same error before and i switched it to a fresh new cartridge.. works fine ever since. THen i decided to switch back to the old cartridge, same error as you but i cleaned the contacts on the cartridge, works for a while but done after a week. Problem is that the ribbon circuit is rusted and the printer doesnt recognize the ink anymore.

Also make sure you both have the ink cartridges in place. Make sure it is seated properly inside.

hope this helps!
-levibit-

Mar 20, 2009 | HP Deskjet 5440 InkJet Photo Printer

2 Answers

Hp psc2410xi


The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

    Aug 12, 2008 | HP LaserJet 5L Printer

    1 Answer

    Cartridge error


    the contacts are old on the cartridge. try a new cartridge or clean the old cartridge contacts with a pencil eraser.

    Jul 24, 2008 | HP PSC 1610 All-In-One InkJet Printer

    2 Answers

    Error check ink cartridge


    Hi ,

    As per the information provided by you it seems to be a hardware issue however u cvan try these steps .

    Steps >

    Take out the ink cartridges from the printer > without turning off the printer unplug the power cord > press # and 6 key together , now without releasing the keys plug in the power cord .

    keep on holding the keys down until the machine turns off automatically .

    after the unit turns on again it would do the allignment give a msg for insert ink cartridges . insert the cartridges at that time . and see how it works out .


    Thanks
    MAC.

    May 24, 2008 | HP OfficeJet 6210 All-In-One InkJet...

    2 Answers

    Tri Colour cartridge inserted is not intended for use in this printer msg


    Try to clean the print cartridge contact points with a good rubber eraser and clean the printer side cartridge contacts with good lint free cotton cloth. Then first insert Black cartridge and then colour cartridge. Use some more pressure while attaching the cartridges.

    Apr 22, 2008 | HP PSC 1315 All-In-One InkJet Printer

    1 Answer

    Remove and check colour cartridge HP 23, HpPSC500 error


    Did you trying cleaning the cartridge contacts on your machine?

    Jun 23, 2007 | HP PSC 500 All-In-One Printer

    Not finding what you are looking for?
    HP Officejet 6310 All-In-One InkJet Printer Logo

    189 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top HP Office Equipment & Supplies Experts

    Vinaya Kumar...
    Vinaya Kumar...

    Level 3 Expert

    1121 Answers

    Seeker5211
    Seeker5211

    Level 3 Expert

    1088 Answers

    kakima

    Level 3 Expert

    98829 Answers

    Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...