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My headset is not working

I'm not receiving any sound

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Bluetooth Headphones V3.0 Handsfree Stereo Wireless Headset with Microphone earbuds for Apple and Samsung LG Amazon com Charm sonic Bluetooth Headphones V3 0 Handsfree Stereo Wireless...

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Most Dell computers have special hardware and software that are set up to automatically adjust the configuration of the headphone ports when headphones are connected, muting the primary speakers in the process. If no sound is coming out of your headphones, this is most likely caused by a configuration issue that can be resolved with a few simple steps.

Basic Headphone Troubleshooting
If no sound is coming from your headphones, confirm that the headphones work properly by using them with a different device. After this, confirm that the headphones are plugged into the proper jack. If your CD/DVD drive has a headphone jack in front, audio will only be played through this jack when you are playing a disc. On a desktop computer, the correct jack to use for headphones is usually color-coded green, while notebook computers will have headphone icons next to the correct jacks. Finally, check the speaker icon in the system tray to make sure that your sound output is not muted. b> Troubleshooting Notebooks b> Most Dell notebooks use a special type of audio jack. The jack, along with the sound drivers that are installed, automatically detect whether headphones or speakers are plugged in and adjust the sound output accordingly. If this does not happen when headphones are plugged in, the sound drivers may be at fault. Visit the Dell support website and download the most recent sound drivers for your notebook. If this does not help, some users have reported success with removing the sound drivers completely and letting Windows install generic drivers automatically. Last Resort b> If all other options have been exhausted, the last resort in troubleshooting a headphone jack is running a complete system recovery operation. This will completely erase all of the information on your primary hard drive partition and reinstall Windows along with the drivers for all of your hardware. This is an extreme measure, as you will lose all of the information that you have stored on the hard drive. However, it will resolve the issue if it is caused by a software problem. If the issue remains, the headphone jack must be replaced. Hope this helps.

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Posted on Jan 16, 2013

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So the reason it will work on your computer is because your receiver has the ability to read 4 pin connections. Hers is likely only for sound (the 3 pin connection). She likely has an additional receiver for a mic, separate from the headphones (thankfully we're seeing fewer and fewer of these).

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CS55H wireless headset - There are a couple of things you can try to make sure there isn't some issue with compatibility between phone and headset. First, let's clarify some things: Is the CS55H being used in a home office with a single line? If not, is it being used with Avaya Partner telephones (only office system it will work with). On the Partner phones the CS55H works best through the AUX jack located on the bottom of the phone next to the telephone line input.

Now, the couple of things you can try. This may sound silly but make sure your phone, or any remote unit, is turned off. Second, disconnect the phone and splitter from the wall and connect the CS55H directly into the wall jack. Make a test call, with your mobile for instance, and the headset should alert you to the incoming call. If it works like it's supposed to, you may have to separate the two devices.

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It may be time to get a new headset, as this headset sounds like it is in the on mode constantly, but not allowing anything through. You can try to re-pair it up to your phone, but I don't think that is the problem. I believe that your headset may just be outdated and needs to be replaced. Take a look at the link for these Plantronics headsets to see if they might be OK for your phone:

Plantronics Headsets

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My headset was working fine but all of a sudden the volume will not stay at the level I turn it up to. It keeps rolling back down to barely any sound coming through. I try to use the button on headset but...


Good morning, afternoon, evening or night; whatever time of day you are viewing this solution post. Thank you for choosing FixYa to solve your problem. Your Logitech ClearChat Pro USB Headset's volume will not stay at the level you turn it up to, and as a result it keeps rolling back down to a lower sound quality. Your volume control button doesn't solve the problem neither. Well, when a problem occurs, you should first troubleshoot where it's coming from. We will use a method called "Process of elimination". Your headset's volume has two controls: one control is on the headset itself, and the other control is located in the sound settings of the device you have your headset plugged into. With this thought in mind, lets go up to the problem explanation above. You said that the volume control attached to the headset didn't make a difference, this means the you can eliminate the hypothesis that it's the volume control causing this. The problem is coming from the earphone portion of the headset. Either a mute setting has been activated, volume is turned down real low or your headset is not the default device to receive sound input. The first part of the investigation is done; now, to get further into the investigation, you will need to connect your headset to your computer. This is where troubleshooting and solving the problem meet. Step-by-Step, I am going to explain to you how to get audio presentations into your headset. This device works with two Windows Operating Systems (Vista and XP) and one Mac Operating System (OS X). If your computer's operating system is Windows, open your Control Panel. Under the Hardware & Sound link, click Manage Audio Devices (for Vista users), and the Sound & Audio Devices link (for XP users). If your coumputer's operating system is Mac OS X, open your System Preferences and click the Sound link. In Windows Vista, click the name of your device, then click Set Default. Click the Properties button and increase the volume slider or unmute the volume if needed. If applicable, click the Apply button, then click OK. If the Apply button is void, just click OK. Click the Recording tab and perform the same procedures as you did before, only difference is that this will make your headset microphone the default recording device. In Windows XP, click the Audio tab and set the headset as the Sound Playback and Recording device. Increase the volume or unmute it if needed. When finished, click the Voice tab and perform the same procedures as you did before. In Mac OS X, click the Input tab and select the headset as the input device. If you still can barely hear anything, increase the volume slider. When finished, click the Output tab and repeat the same steps as before; only thing, you will be making this the sound output device, meaning the sound of your voice will be outputed from the microphone. Increase the volume slider if needed. You should be able to receive sound in and out of your headphones now. If we succeded, through this experience we have: troubleshooted where the problem was coming from, found a way to solve it and fixed the problem! Thank you for choosing FixYa as your one-stop solution spot for problems, questions, concerns and requests. Visit our website again the next time you need assistance with something. Thank you and have a good morning, afternoon, evening or night; whatever time of day you are viewing this solution post.

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My desktop speakers not working but cable all plugged in and audio device working.


Hi tamjidzaee ,

Please follow the below steps to solve the problem that you have mentioned :-

  1. Check if the sound driver has been installed in your system, you can check this by going in the control panel's sound and audio devices option , if you find all options disabled and it reads no playback devices and no recording devices, then you have no sound driver installed. Therefore in this case you would require to install your sound driver using your motherboard cd.
  2. If you see your sound driver is installed in the audio options of the control panel and you also see the sound driver's name , then you need to check the volume in the volume settings to check if it has not been muted accidentally , if it has been muted , then please un mute it and things should work fine.
  3. A good idea would be use a headset and plug it into your motherboard in the slot where the speakers output is received , mostly the green round slot.
  4. If you have a front head phone option then you can try using it as well, if the headphone or headset works fine, then we are sure about two , things that the driver is installed successfully and there is a sound output from the audio output slots.
  5. Now, when you have checked the sound via headsets then you need to make sure that you are connecting your speakers in the green slot or the same slot which is working for headsets, remember headsets can be used to check the output in the back panel of your cabinet as well as front panel of your cabinet.
  6. Also check if there is any fuse in your speaker which has blown up so that you can replace it and it would start working, check the power cables and confirm they are not properly connected.
If the speakers work fine , then it's all ok , but if they don't you need to replace the speakers by checking them with your friend's pc or any other audio output device.
Hope his helps.

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1 Answer

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Go into your control panel, select "Hardware and Sound" and click on "Sound". From there, go into the recording devices tab and be sure that the microphone is receiving input. If there is no input, check to ensure that your microphone's plug is in the correct slot, it's usually the pink colored port.

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