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Sierra Wireless Compass 597 after install Vista will not reboot.

After I installed the software and rebooted the screen goes black and will not complete the reboot. I had to F8 during bootup and use the a restore point prior to the install to get the computer re started. This is a new Acer Aspire 5330 running Vista Home Premium. All updates have been installed for Windows.

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  • dsax Jan 24, 2009

    I have just fixed the problem myself. I was able to locate newer drivers from Sprint and installed them before attaching the modem. After a successful reboot I inserted the modem, it was recognized and installed the remaining drivers it uses as the modem can also be used as a flash drive. Must have been some type of conflict with the old driver version.

  • modemfault May 15, 2009

    Sierra wireless compass 597 was running on my laptop, i was prompted to install the latest software, it now does not work or allows me to reinstall.
    I keep getting device driver software was not successfully installed, the listing says
    usb composite device ready to use
    data interface failed
    usb mass storage device ready to use
    sieera wireless storage usb device ready to use

    Can anyone offer help?
    regards
    steve


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Your vist disc can be booted ontop of Xp if your tower is running when your screen goes blank do you have a grafics card installed you may need to disable this back to default in bios setup

Posted on Jan 24, 2009

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