Question about Lexmark Genesis S815 All in One Printer with Flash Scan Technology
Check print head error - have cleaned serval times
It could be a problem with the printhead. Please contact our technical support team via phone so they can check the warranty of your printer. Have the serial number of your printer handy prior to calling our support team.
Posted on Jan 31, 2013
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Posted on Jan 02, 2017
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If you find that the printout is unexpectedly faint or some dots are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly.
You can clean the print head from your computer using the Head Cleaning utility in the printer software or from this product itself by using the control panel buttons.
Refer to the appropriate section below to use the Head Cleaning utility.
Follow the steps below to clean the print head using the Head Cleaning utility.
Make sure that A4 or Letter size paper is loaded in the sheet feeder.
Make sure that this product is on and the ! Error light is off.
Access the printer software.Accessing the Printer Software for Windows
Click the Maintenance tab, then click the Head Cleaning button.
Follow the on-screen instructions.
Head cleaning... appears on the LCD panel while this product performs the cleaning cycle.
Caution:Never turn off this product while Head cleaning... appears on the LCD panel. Doing so may damage this product.
When Head cleaning... disappears from the LCD panel, click Print Nozzle Check Pattern in the Head Cleaning dialog box to confirm that the print head is clean.
If the nozzle check page does not print satisfactorily, you may need to repeat the head cleaning and print the nozzle check pattern again. See Cleaning the Print Head.
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