Question about NorStar M7324 Telephone

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Inactive features We lost power for approx. 2 hours and apon getting power restored our features are showing inactive. We can not access any voicemail in our company.

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  • Kelli Linowski Jul 12, 2007

    It is our voicemail feature that allows us access the voicemail and to change settings within the voicemail. We have lost power before but we have never experienced problems with our voicemail.

  • Kelli Linowski Jul 14, 2007

    I did have to ge into the system and change the time. It was slowed down by the power outage. The date is correct. I am not familiar with any other problems other than our voice mail feature that are not working properly. The phone system is about 16 years old.

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  • 201 Answers

Is this just voice mail or are other features not working. Voice mail is a separate part from the phone system so you could be having phone system trouble or voice mail trouble. Most Norstar system use a capacitor for memory backup and they typically do not fail. I have seen circumstances where rapid on/off cycles (that can happen when the power goes out in a storm etc..) cause the programming to become scrambled. You should put your phone system on a good surge protector or UPS battery backup. How about other programming? Did anything default? What is the time and date on the system?

Posted on Jul 12, 2007

  • Lori Aug 26, 2013

    The date and time on the phone are accurate but unable to activate any features, all say inactive feature. Our phone doesn't have a electrical cord to put on a surge protector so not sure what that means>

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1 Answer

I have a Nortel Norstar M73110 and I can't access the main greeting/main system control (Feature 983 stuff). Is there a way I can reset this password, or even hard reset the system?


Norstar M7310 features inactive
All features are inactive. I have done the following: 1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config). 2. Your display will read Feat code: and you will have options First and Exit. 3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next. 4. Press Test. Your options will read Remove and OK. Press Remove. 5. Once the feature code is removed, press Next to go to the next code. 6. Do this with all codes until your display reads None Registered 7. Release Next I am told to Restore connections to the voicemail ports from the KSU. Power the system back up. But I do not know how to do this. Please advise. Thank you!

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Inactive feature message displayed when we try to access any features on our M7310 phones. This occurred after a power outage.


Dear customer..here is the solution

Sometimes when you put a new (or alternate) voicemail system on a Norstar switch, The feature codes that accessed the old system stay in the KSU memory. If this is the case all of your feature codes will appear inactive even if the voicemail system is operating correctly.
To fix this issue you need to run an External Feature test (XFtest) to identify and remove the leftover codes from your KSU memory. You must have a programming set to access this menu (M7310, M7324, T7316).
Power down the Voicemail unit. Remove connection to voicemail ports from KSU.
1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config).
2. Your display will read Feat code: and you will have options First and Exit.
3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next.
4. Press Test. Your options will read Remove and OK. Press Remove.
5. Once the feature code is removed, press Next to go to the next code.
6. Do this with all codes until your display reads None Registered
7. Release
Restore connections to the voicemail ports from the KSU. Power the system back up.
The feature codes will be restored to the correct defaults with the completion of the voicemail power-up cycle.

thank u

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1 Answer

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1 Answer

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Is the phone system working but the voicemail did not come back up ? Can you tell me what kind of voicemail you have, ist should be marked on the voicemail system ?

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1 Answer

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