Question about HP Photosmart C6380 All-In-One InkJet Printer

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Photosmart 6380 making worrying knocking noise!

I can't print. I have reset the printer and have checked all print heads, cartridges, paper trays etc and still I have a loud knocking noise coming from inside the printer when I turn it on. After considerable printer preparation and lots more knocking I get "General Printer Error 0x61011beb" and the "Print Photos" button and "OK" button flash on and off. My HP solution center says "There is a problem with the printer. Refer to printer documentation. Press OK to continue." What does "Refer to printer documentation" mean?! I've looked through all the manuals online and can't find any clues. Any ideas, anyone? (P.S. yes, it's out of warranty . . . )

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  • spot_onmarke
    spot_onmarke Jan 18, 2013

    I don't think this is a carriage jam, as when I open the top of the printer the carriage moves freely. Also, I was able to print a test page and if the carriage wasn't moving that would not have happened.

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Posted on Jan 02, 2017

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Daniel S
  • 4323 Answers

SOURCE: Try to print but: get General Printer error 0x61000f6

Hi

This error comes due to carriage jam. Turn off the printer and unplug it from wall socket. Now, remove the cartridges and check for any dried up ink residue on cartridges on inside the carriage. Clean the cartridges contacts and carriage using a Q-tip dipped i alcohol. Let the carriage and cartridges dry before you plug in the printer.
Install the cartridges and check. If it still shows error then unplug the power cord coming to the printer without switching it off. Now, remove the rear door of the printer and check for any paper jams over there, remove if any. Wit for at least 15 seconds and plug in the power cord. Now check whether it is working.

Daniel Scott

Posted on Jun 22, 2010

Testimonial: "Thank you very much for the information. very helpful. I am sure this information will help other people as well. Thanks again. "

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  • 685 Answers

SOURCE: my hp psc 1350 printer will not print. when i turn

This should help.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00095908&cc=us&lc=en&dlc=en&product=306888

Posted on Sep 14, 2010

  • 193 Answers

SOURCE: Have an HP PSC 1510 printer. I put in a new

Problem After you install a print cartridge, one of the following messages appears on the color graphics display:

  • Incorrect Print Cartridge
  • Incompatible Print Cartridge
  • Problem with the Print Cartridge
  • Remove and Check [color / black or photo] Cartridge
  • [Tri-color / Black or Photo] Print Cartridge Inserted Now is Not Intended for Use in This Printer

NOTE: In the procedures below, the "problem" cartridge is the one identified by the message on the color graphics display. If the message does not specify a cartridge, perform the procedures on both cartridges. Step 1: Remove, inspect, and reseat the problem cartridge The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
  1. Make sure the printer is on. Press the Power button if it is not lit.
  2. Open the printer cover, then wait until the print cartridge carriage is idle and silent.
  3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridge
  4. Slide the cartridge out and inspect it:
    CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzlesc00211537.gif 1 - Copper electrical contacts 2 - Nozzles
    • Check the electrical contacts for debris.
    • Make sure all the clear nozzle protective tape has been removed.
      CAUTION: Do not attempt to remove the copper electrical strip! Figure 3: Removing the clear nozzle protective tape
    • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
  5. If the cartridge is compatible, reinstall it in the printer:
    • Cartridges marked with a triangle go into the left carriage slot.
    • Cartridges marked with a square or pentagon go into the right carriage slot.

Step 2: Clean the problem cartridge contacts
  1. Gather the following items to clean the cartridge and carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
  2. Open the product cover and wait until the carriage is idle and silent.
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
    NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
  4. Unplug the product from the electrical outlet.
  5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
  6. Clean the cartridge contacts.
    CAUTION: Do not touch the ink nozzles.
  7. Clean the contacts in the carriage, inside the product.
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Reinstall the cartridge.
  10. Reconnect the product to the electrical outlet.
  11. Close the product cover.
Step 3: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above.

Call HP if the cartridge is covered under warranty to replace the cartridge
or its time for a new printer


Posted on May 06, 2011

  • 167 Answers

SOURCE: Ink installation problem!

install the printer software again

Posted on May 27, 2012

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